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I called Shutterfly at 888.225.7159 to resolve an issue with my order. I was transferred to someone who said that because their lines were down, they were offering customers a $100 (Walmart) gift card.

He asked where he should send it. I gave him my address and some other info, and then he informed me that there would be a $4.95 activation fee. Now I'm suspicious, but since I was going to get someone a gift card for Christmas, I agreed. Then he said that in the packet would be a "gift" to "try." When I asked if this was something I would have to cancel or be charged for, he said yes.

I asked him to cancel the gift card, and he said if I didn't go through with it I would still be charged. Basically, I was in it and I couldn't get out of the expense. If I didn't want it to be a total bust, I needed the confirmation number to activate the card. He indicated he was transferring me to a verification agent.

The verification agent said that no matter what was said on the verification recording, I should say "okay," or else they wouldn't give me the confirmation number. The verification recording required that I agree to THREE additional MONTHLY charges for various cost savings packages. If I said "no," the verification manager came on the line and said I couldn't have the verification number until I said "yes." Basically, I couldn't get my activation fee back, the gift card, OR cancel the thing they signed me up for, unless I agreed to be signed up for THREE other things. When I complained (eventually, very loudly) he yelled at me..)I told him that what they were doing was illegal, and I would be filing a complaint with the attorney general.

And then I called Shutterfly again, and got a normal customer service person, who indicated concern, but despite repeated inquiries has not provided any help resolving this after almost three weeks. (Plus, the original issue is not yet resolved.)

Monetary Loss: $1000.

Location: Lansing, Michigan

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