Shell Vacations Complaints and reviews

Shell Vacations reviews, Shell Vacations complaints, read Shell Vacations reviews, find Shell Vacations reviews, Shell Vacations scam reports
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  • 156 complaints
  • $181,354 claimed losses
  • $1,163 average
  • 14957 since Feb 08, 2008

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Shell Vacations
Main address: 60062 Northbrook IL
1-877-743-5510, , https://www.shellvacationsclub.com/GetContactUsScreen.event?$ctxid=_1273923178741
Shell Vacations reviews, Shell Vacations complaints, read Shell Vacations reviews, find Shell Vacations reviews, Shell Vacations scam reports
  • 156 complaints
  • $181,354 claimed losses
  • $1,163 average
Had an experience with Shell Vacations?
Submit review ›
156 reviews found
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  • Dec 19, 2013
  • Equiant Financial Services
  • 26

I explained my life event, the full situation was clearly expressed when first contacting SVC / Equiant. With every reason to prepare when only a few months from having a new born baby and I've recently been laid-off work; I had contacted Equiant Services to request payment deferment. The representative informed that the account was paid up to date, and not invoiced yet for the next payment. I... Read more

Was this review helpful? 0 0

  • Oct 20, 2013
  • Timeshare
  • 46

In March of 2013, my friend's timeshare with Shell at Carriage Hills was officially transferred to me. I received the official transfer documents so I own it but have yet to receive anything from Shell or II with my membership numbers and contact info. I called Carriage Hills twice in June and was told information would be coming out soon. Nothing arrived over the summer. Last week (mid Oct.)... Read more

Was this review helpful? 0 0

  • Oct 10, 2013
  • Timeshare
  • 2
  • 76

I've owned time share for 20 years but the the last 5 years with Shell has been nothing but disappointment. We have not been able to use our points for the last 4 years due to the elimination of Interval International & RCI. After having to forfeit 2 years worth of points due to lack of availabilty, we decided to use the money we paid for annual maintenance fees on a real vacation. Shell... Read more

Was this review helpful? 1 0

  • Sep 16, 2013
  • Napa, California
  • Timeshare
  • 1
  • 115

We got duped by four sales guys into signing up. I went home and saw all of the negative reviews posted, so I tried to cancel. When I called they told me I had to leave a message, which I did. Another four days go by and I never heard anything so I call again, and was forced to leave another message. This message was responded to with a message saying that they didn't get my first voicemail... Read more

Was this review helpful? 2 0

  • Jul 10, 2013
  • Napa, California
  • Hotel
  • 2
  • 147

My husband I were totally sucked in. We were promised free vacations to Italy etc. The salesman stated "would you rather share with your children that you have a nice home or that you have travelled the world. We paid a total of 10, 754 dollars with 575 dollars annual fees. The salesman stated that he would make an exception and let us buy fewer points(less money) but went on to share all the... Read more

Was this review helpful? 3 0

  • Jul 02, 2013
  • Shell Vacations Club Timeshares
  • 179

Just in case you were toying with the idea of spending your hard-earned money on what may appear to be a "life time of vacations!" then continue reading. What you will get is a frustratingly complicated set of RULES that makes booking a vacation overly difficult! The following is taken (copy/paste) from Shell Vacations members-only website. I sadly admit that I am one of many who foolishly... Read more

Was this review helpful? 1 0

  • Jun 24, 2013
  • Time Share
  • 126

On June 18 &19 SVC had a computer problem with its online site. After asking for your credit card number to pay the transaction fee you would get an error saying the site was unavailable, try later. I tried this two time on the 18th and two times on the 19th before being successful. I checked my credit card to make sure I was not charged multiple times only to find out there were multiple... Read more

Was this review helpful? 0 3

  • Jun 22, 2013
  • Gualala, California
  • Time Share
  • 84

So SVC's website had a problem last week on June 18 & 19. You would go through the process of booking a property and after entering your credit card information to pay the service fee for booking it would say they had a problem and try later. Each time you did this they would send a $17.50 transaction fee for authorization to the credit card company. I called after several attempts and... Read more

Was this review helpful? 1 0

  • May 11, 2013
  • Phoenix, Arizona
  • Resort Timeshare
  • 148

We too got caught up in the "promises" Shell vacations present with HIGH PRESSURE sales. Promised all sorts of wonderful things and then come to find out it just isn't true. Do you realize that we send tehm hard earned "MONEY". They then convert money to points so it allows them to sleep at night saying your "points" expired instead of saying, "sorry we already spent your money so you... Read more

Was this review helpful? 2 0

  • Mar 14, 2013
  • Newark, New Jersey
  • Points And Maintenance Fees
  • 1
  • 148

I missed my maintenance payment because I have been out of the country for a couple of months (I've always been current on loan and maintenance) and surprised to see that it was quickly transferred over to collection agency and I got slapped with a $250+ punishment for missing a payment, just like that. I think this is too much and very hostile policy to "club" members, it just reeks of... Read more

Was this review helpful? 7 0
 
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