Seterus Complaints and reviews

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Industry: Loans and Mortgages
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  • 131 complaints
  • $394,892 claimed losses
  • $3,014 average
  • 18524 since Aug 01, 2011

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Seterus
Main address: PO Box 7162 91109-7162 Pasadena CA
866-570-5277, ,
Seterus reviews, Seterus complaints, read Seterus reviews, find Seterus reviews, Seterus scam reports
  • 131 complaints
  • $394,892 claimed losses
  • $3,014 average
Had an experience with Seterus?
Submit review ›
131 reviews found
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  • Mar 22
  • Mchenry, Illinois
  • Real Estate Taxes
  • 15

My taxes are $1700.00 per year. I just received a notice from Seterus that my mortgage payment is going up$3.50 a month because my taxes are over $5000.00 a year! What is with this company? I also sent a huge check to them from my homeowner's insurance I received for fire damage on my home. I overnighted it over two weeks ago, they were to sign it and return in the overnight envelope I paid for,... Read more

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  • Mar 20
  • Poway, California
  • Unprofessional Representative
  • 5

Attempted to verify information on previous loan account for a third party. The representative, "Toinida" put us on hold for around 30 minutes for to 'research an answer' to very simple questions about the loans. Tried to reach a supervisor and they just hang up. Called back, and was able to get all the information easily from another rep "Mariah." If you get the rep: Toinida, just hang up and... Read more

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  • Mar 07
  • Wallingford, Connecticut
  • Mortgage Issues
  • 23

My mortgage was taken over by seterus . Not only did I receive my packet late I was unable to make a payment over the phone and couldn't via mail because they did not provide me with the mailing information. Then I was unable to make a late payment over the phone because I was not paying the current payment as well. They were rude , nasty and of no help. I was then told my payment may not be... Read more

Was this review helpful? 1 0

  • Mar 05
  • Chattanooga, Tennessee
  • Unnecessary Fees
  • 30

We have gone thru close to $8-10k in unnecessary fees etc... To keep us in our home. We eventually had no choice but to file bankruptcy to give us time to save our home from being foreclosed on illegally. CONTACT CONSUMER PROTECTION BUREAU!! FYI, my lawyer told me that I am completely in the right to record every conversation I have with them WITHOUT informing them bc I am part of the convo. Keep... Read more

Was this review helpful? 1 0

  • Jan 27
  • Los Angeles, California
  • Unprofessional Company
  • 2
  • 65

For the Record am a Realtor, and never been late one day> Free advise if you take out a loan it say they can sell loan. Cross out and say any one but Seterus. Better yet there with Quicken run run run. Pay the extra 50.00 per month with a real mortgage company. Bof A is great compared to these low life's. Trust me they would sell out there mothers for 10 cents, nothing but a low life... Read more

Was this review helpful? 3 0

  • Jan 23
  • Jacksonville, Florida
  • Mortgage
  • 1
  • 55

I continue to receive letters and phone calls from this company saying my mortgage loan is in default. Payments have been made but apparently not credited to my account. No one can get an accrue accounting of what has been paid and what is owed. My only recourse at this point is to file a lawsuit against the company for an accrue accounting. Their website is a joke, no information there to help... Read more

Was this review helpful? 1 0

  • Jan 23
  • Mortgage
  • 2
  • 84

I have made 1 mortgage payment late in 2 years. My taxes and insurance is paid through until 2015. My home is in foreclosure because I filed a complaint with my Congressman because Seturus was charging me for 2 identical insurance policies. They added fees to respond to the investigation, records fees, drive by fees to see if I still lived in the home. Now I owe them $2000 in fees. They are the... Read more

Was this review helpful? 3 0

  • Dec 28, 2013
  • Hicksville, New York
  • Mortgage
  • 1
  • 82

This is by far the worst mortgage company ever created. I have been trying to get any kind of home modification program because of a loss of employment. I have send in the required paperwork 3 times over the past year and every time I call to see what's going on they say they didn't get one thing or another. Then I resend what they need and they come up with another piece of paper work they say... Read more

Was this review helpful? 1 0

  • Nov 22, 2013
  • Mortgage
  • 1
  • 90

Our Mortgage was transferred to Seterus from Bank of America on November 1. We had a lingering issue with Bank of America because they adjusted out mortgage payments to include home owners insurance (from August onwards). We already had home owners insurance and our agent already faxed them the coverage. Our mortgage payments were sent automatically thru our bank so we didn't think there was a... Read more

Was this review helpful? 3 0

  • Nov 10, 2013
  • Dallas, Texas
  • Mortgage Servicing
  • 122

Refinanced with Bank of America. My loan was sold to Seterus (LBPS). Made my first payment to Seterus. I get a delinquency notice from Seterus saying my payment for the previous month was not received. That payment was made to Bank of America BEFORE the loan was sold to Seterus. Long story short, I'm in litigation with them just a few steps away from a jury trial. There is a systematic effort by... Read more

Was this review helpful? 2 0
 
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