Sears Home Services Complaints and reviews

Sears Home Services reviews, Sears Home Services complaints, read Sears Home Services reviews, find Sears Home Services reviews, Sears Home Services scam reports
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  • 52 complaints
  • $76,319 claimed losses
  • $1,468 average
  • 1130 since Apr 30, 2012

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Sears Home Services
Main address: 3333 Beverly Rd B6-258b 60179-0001 Hoffman Estates IL
1-800-424-2047, (847) 645-4003, http://www.searshomeservices.com/shs/info/contact-us
Sears Home Services reviews, Sears Home Services complaints, read Sears Home Services reviews, find Sears Home Services reviews, Sears Home Services scam reports
  • 52 complaints
  • $76,319 claimed losses
  • $1,468 average
Had an experience with Sears Home Services?
Submit review ›
52 reviews found
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  • Apr 08
  • Repair Service
  • 6

I have a warranty protection plan on my husqvarna zero turn riding mower and called sears for repair on march 27th was advised didn't have a date available for repair but would receive call back . I never did so called again on april 2nd and received the same run around again this time talking to Andy Williams and his manager.. promised again to get a call back but never did. Today I called and... Read more

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  • Mar 28
  • Roofing Job
  • 1
  • 7

I called Sears Home Service out for and estimate on replacing the main roof. This was around the 1st of January. The saleman promised everything top notch service and support. Going though the sale I had mentioned something to the salesman and he had acted like I had 3 heads and a hump back. No they wouldn't attempt a job like this untill the weather warmed up to about 40 to 50 degrees I didn't... Read more

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  • Dec 07, 2013
  • Newark, New Jersey
  • Washer
  • 10

I am so upset right now I have been without a washing machine since the 4th November, had to wait ages for technician to come out to be told I have to wait another 2 1/2 weeks for parts (DEcember 5th) so had to go thanksgiving without been able to wash clothes etc... Then when 5th December came the parts hadn't arrived I've now been a month already dragging 2 small children to the launderette,... Read more

Was this review helpful? 0 1

  • Dec 03, 2013
  • San Juan, San Juan
  • Microwave Hood Combination
  • 11

I had a service call scheduled 12/3/2013; 8AM-4PM....... The repairman called at 2:45 PM. He did not know what repair I needed or where I lived (2 minutes away from the Sears Parts and Service Center). He asked me where I lived (which is in the order sheet). I was about to give him directions when he told me he had GPS. Why ask me for directions if he has GPS. I told him about the microwave and... Read more

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  • Nov 30, 2013
  • Prescott, Arizona
  • Customer Service
  • 11

November 30, 2013 RE: Sears Home Services Sears Contacts were: Mark Jacobsen and Blake Neufield Jerry Hanosh On June 24, 2013 salesman came to schedule installation of oak cabinets and "Asian Wheat" granite counters for my kitchen. I was given a CD of my contract. The next day I called Mark, requested a break down of the job and was told all the job information was on the CD but, I still... Read more

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  • Nov 26, 2013
  • Kansas City, Missouri
  • Customer Service
  • 6
  • 27

Sears and Kmart now offer Lease-to-Own. I went to the store and the customer service representative told me she didnt know how to answer my questions in reference to the program, and insisted I had to apply for a sears credit card - in order to do the lease to own option. (if I wanted a credit card, I wouldn't be doing the lease to own option) She ran my credit TWICE! While I was under the... Read more

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  • Nov 19, 2013
  • Washington, District Of Columbia
  • Customer Service
  • 14

In the last 6 weeks my refrigerator and dishwasher needed repair and I called Sears home service to honor the warranty I purchased in 2009. It took 4 visits to repair the refrigerator including 1 visit where the technician disconnected the control panel and thus shut the power off and ruined ALL the food in the refrigerator and freezer. It took 5 days to get someone to come back and turn it... Read more

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  • Nov 05, 2013
  • Digital Camera
  • 5

I have been a loyal Sears customer (member) for years and have had with multiple products in my household with extended warranty. I purchase a Nikon CoolPx digital camera around $114.00. When I first purchase this camera, they told me if was broken and they couldn't fix it, they would replace it with another camera or a comparable camera. However, when I took the camera back to Sears because... Read more

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  • Oct 20, 2013
  • Water Heater Installation
  • 1
  • 18

In July and August 2013, my wife and I spent approximately 15-20 hours on phone calls, working with Sears technicians at the house, and driving to multiple Sears locations attempting to resolve a problem with our new water heater. Sears Home Services spent about 8 hours with 2 technicians and $972.31 on new parts before we finally convinced them (after hours of effort) to just replace the water... Read more

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  • Sep 12, 2013
  • Craftsman Mower
  • 1
  • 10

Took my Craftsman mower, still under warranty, in to the Sears service center in Dickinson, Texas for repair. The front drive was not working properly. Was told by their rep it would take about 3 weeks for the repair. Exactly 3 weeks later they called and said it was ready. When my wife stopped to pick it up she found that the mowers wheels were locked up and would not even roll. They asked her... Read more

Was this review helpful? 1 0
 
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