Schwans Phone Numbers and Emails

Toll-Free Number:

  • (888) 724-9267
    Toll Free

Legal:

  • (866) 996-1550
    Toll Free

Schwans Email:

Customer Service
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How to Contact Schwans Customer Service?

Most Popular Number:

(888) 724-9267
Toll Free
Total calls: 1 148 Issues resolved: 90 Last call: Mar 26, 2024

What Is the Schwans Phone Number?

Schwans customer service phone number is 888 724 9267. Call the customer care support number to get help with different questions about account establishments, problems with bills or rendered services, policies of the company and our user-related spheres. The telephone number is designated to provide customers with assistance in both general and unique issues.
Should you be faced with any legal troubles, call the number 866 996 1550. This line can be less loaded with calls, as it serves to tackle only legal aspects. The response to your issue can be provided in a few minutes or the specialists can request some time to decide on resolving.

What Is the Schwan's Corporate Office Address?

Schwan's address is Cygnus Home Service, LLC dba Schwan's Home Delivery, 115 West College Dr Marshall, Minnesota 56258, United States. It can be used as the mailing to reach Schwan's customer service. The period for the response may take several weeks.
The working hours of the corporate office are Monday through Thursday from 8 a.m. to 10 p.m. CT., on Fridays from 8 a.m. to 7 p.m. CT., on Saturdays from 11 a.m. to 7 p.m. CT. and on
Sundays from 11 a.m. to 10 p.m. CT. During the public holidays, the schedule can vary. Managers publish information about changes in business hours on the website.

What Is the Schwan's Customer Service Email?

Schwan’s email address is questions@schwans.com. Clients can send written requests for advice and reports. Letters are processed on the first-come order. The average period for consideration will take 3-5 days. Online chat is not accessible on the site. So sending emails and mail letters are two possible ways to communicate with customer care in a written mode.

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Contact Information

Corporate Office Address:

Cygnus Home Service, LLC dba Schwans Home Delivery
115 West College Dr
Marshall, Minnesota 56258
United States

Other Info (opening hours):

Hours:

Monday - Thursday: 8 am - 10 pm CT

Friday: 8 am - 7 pm CT

Saturday: 11 am - 7 pm CT

Sunday: 11 am - 10 pm CT

More contact details

Schwans Rating Based on 269 Reviews

Rating details

2.5
more details
Customer service
Reliability
Website
Diversity of Products or Services

Rating stats

Rating trend

How Good is Schwans's Customer Service?

Patti W Onc
Patti W Onc
Feels Disappointed | Mar 12, 2024

Terrible

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Sharon C Xnk
Sharon C Xnk
Feels Disappointed | Feb 01, 2024

I like schwan but when I get back product I don't like all the *** going thru to get. Satisfaction

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Gervase Vsz
Gervase Vsz
Feels Disappointed | Jan 28, 2024

Can't get through to a customer service representative I'd like to start an account so I can receive awesome products like b4

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Janese Msl
Janese Msl
Feels Satisfied | Jan 11, 2024

I don't like it, have to search for the number. I called and it hung up on me. Needs to be contact numbers where an elderly person can find it on the website without a hassle.
Luckily I forgot the really nice Schwans guy, Glen gave my Mother his number and I called him and he helped with no problem.

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Levelle Rfj
Levelle Rfj
Feels Disappointed | Dec 02, 2023

Called numerous times- IMPOSSIBLE TO REACH A REAL HUMAN BEING! My issue cannot be resolved online!

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Taffy Bsc
Taffy Bsc
Feels Disappointed | Nov 18, 2023

My last order is late and cannot get in touch with them.

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Summary of Schwans Customer Service Calls

1.2K TOTAL
CALLS
03:36 AVG CALL
DURATION
30% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Schwans?

Shipping and Delivery Question:

  • “Delivery delivery”
  • “Delivery options”
  • “Order wasn't delivered”

Product/ Service Question:

  • “Can't make a withdrawal”
  • “For food service delivery”
  • “I ordered food they did not stop by”

Request for Information Question:

  • “About my order”
  • “Questions about delivery and payment upon delivery options”
  • “Need to talk to a person”

Payments and Charges Question:

  • “Because your company charged my uncles card 700$ witb out his permission so i would like for someone to call me asap”
  • “To see if they still accept EBT for payment”
  • “I was charged on my cc and i dont have any food”

Employment Question:

  • “W2's”
  • “Jobs”
  • “About jobs”

Account Question:

  • “Blocked from Yelloh app”
  • “I have been blocked from your app and website”
  • “Problem with account”

Activation/ Cancellation Question:

  • “Cancel my appointment”
  • “Need to cancel order”
  • “I have a renewed credit card to report for your records”

Staff Question:

  • “Your customer service is terrible or should I say nonexistent?”
  • “Horrible service and customer service”
  • “Missed service”

Cards Question:

  • “To see if you sell gift certificates or cards”
  • “Need to write check today. Card was compromised yesterday”
  • “They are not taking money instead of credit card”

Return/ Replace Question:

  • “To change my delivery address”
  • “Return food”
  • “Returns”

Website/ Application Question:

  • “Like the place in order online”
  • “Problem with site & order”
  • “Application status”

Refund Question:

  • “Still need refund”
  • “Supposed to get refund for fish not delivered”

Other Question:

  • “Want their trucks to quit turning around in our driveway”
  • “Do they accept ebt”
  • “Trying to find a truck in my town”

About

Summary

The Schwan Food Company is a privately held company. The company was founded in 1952 by Martin Schwan as an ice cream home delivery. Schwan Food Company is headquartered in Marshall, Minnesota. The Schwan Food Company specializes in production, marketing and distribution of more than four hundred kinds of frozen foods. Schwan Food Company sells its products in more than fifty countries all over the world. Schwan's has several corporate divisions that include Schwan's Home Service, Global Consumer Brands, Global Food Service, and Global Supply Chain. The first division provides food directly to home.

Schwans reviews and complaints

Schwans is ranked 30 out of 378 in Food Delivery category

Area Served

USA

Payment Methods

VISA

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