Scentmatchers Complaints and reviews

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Industry: Cosmetics and Toiletries
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  • 19 complaints
  • $803 claimed losses
  • $42 average
  • 1400 since Jun 16, 2010

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Scentmatchers
Main address: 10417 Fribourg Drive 49677 Reed City MI
800-859-9878, , Support@Scentmatchers.com
Scentmatchers reviews, Scentmatchers complaints, read Scentmatchers reviews, find Scentmatchers reviews, Scentmatchers scam reports
  • 19 complaints
  • $803 claimed losses
  • $42 average
Had an experience with Scentmatchers?
Submit review ›
19 reviews found
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  • Feb 01
  • Forever Krystle
  • 3

I placed an order for two bottles of Forever Krystle on December 22, 2013. I received the order around January 14, 2014 with the cardboard box partially open and the whole box smelling of perfume. One of the glass bottles had a piece missing out of it. There was hardly any packaging material used during shipment. Both the box and the intact bottle smelled nothing like Forever Krystle. I shipped... Read more

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  • Jan 07
  • Phoenix, Arizona
  • Cologne
  • 11

This company is just wrong. Even after they received my cologne back [which their web promise is to return $ if not satisfied] - they didn't...at the expense of $80. They have my $80 and I have nothing. They didn't even close to matching the cologne...not even in the same ball park...to be fair what they sent me smelled ok...it just wasn't at all what I ordered so I sent it back. They never... Read more

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  • Nov 25, 2013
  • Washington, District Of Columbia
  • Sensi
  • 9

I received my Sensi and it smells nothing like Sensi. It burned my nostrils and made me sneeze. When I attempted to return item, I was given a PO Box in Michigan; however, the USPS will not mail my perfume and stated that companies that do mail perfume, i.e., Avon, Mary Kay, etc, have special permits. When I inquired with Scentmatchers, I was informed the USPS is WRONG and to mail it. So, what... Read more

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  • Nov 23, 2013
  • Tucson, Arizona
  • Custom Fragrance Matching
  • 21

I spent an outrageous amount to get my sweetheart a bottle of the Abercrombie "Now". It clearly was not and as these others attest, there is no getting ahold of them. DO NOT WASTE YOUR MONEY. DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE... Read more

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  • Nov 18, 2013
  • Roscoe, Illinois
  • Perfume
  • 10

I ordered a perfume I used to Love called Sensi by Armanio. They swore they could match it perfectly. Not a clue what it is that they sent to m e but it is NOT anything at all like Sensi..it is a nasty smell!! Tried to call them but did not get through. Just sent an email to see how I can get my money back. I am guessing it will cost me way more in postage then the bottle and the horrible stuff... Read more

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  • Oct 08, 2013
  • Custom Fragrance Matching
  • 16

I was looking for New West by Aramis which has been disscontinued for ages now. their company kept coming up on the search engines. clearly they have spent all the $ they rob all of us into "good use" - having their site rank higher and get more unsuspecting innocent folks like you and me. since New West is nowhere to be found, and "scent matchers" claimed to match any scent, i ordered. they... Read more

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  • Jun 17, 2013
  • New York City, New York
  • Scent Matchers Llc
  • 19

I believed the claim that they would be able to match Trouble by Boucheron that was discontinued. Oy what scam artists! I received some watered down *** that I ended up using for home spray. I contacted customer support and never received a response to my complaint so I just gave up. All I can say is avoid these claims at all cost because it will cost you in the long run and there seems to be no... Read more

Was this review helpful? 1 0

  • May 20, 2013
  • Manchester, New Hampshire
  • Custom Fragrance Matching
  • 3
  • 37

Scent Masters became my last resort after my favorite fragrance was discontinued. I placed my order and received their "match" three weeks later. It was definitely NOT EVEN CLOSE to my scent. Since I could not get anyone on the phone, I sent several e-mails that came back undeliverable and am still in possession of this noxious swill. I let my desperation get the best of me and failed to notice... Read more

Was this review helpful? 1 0

  • May 08, 2013
  • Hoboken, New Jersey
  • Perfume From Scent Matchers
  • 1
  • 20

I was SO excited to read that Scent Matchers had an exact duplicate scent of "New West." I have been wearing this discontinued scent from Aramis for nearly 15 years. Women who love New West know what I am talking about. I ordered it straight away, but when I received it I was horrified. Whatever they sent me smelled NOTHING like me beloved New West. I mean...nothing. It was so gross it gave me a... Read more

Was this review helpful? 1 0

  • Apr 28, 2013
  • San Francisco, California
  • 33

This company advertises that they will reproduce any discontinued perfume and will even personalize your choice of bottle. While the personalized bottle was a very nice touch, the perfume inside was generic and not even remotely similar to the fragrance they promised to recreate. While they did refund the majority of my money, less $11.25 for shipping, it was not a positive experience as I... Read more

Was this review helpful? 1 0
 
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