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Samsung Electronics - Samsung DLP White dots all over TV screen

Company Samsung Electronics
Location Mt. Laurel, New Jersey
Category Appliances and Electronics
Views 6065

HELP!We have had our Samsung DLP TV for 2yrs 11months when all of a sudden white dots started to appear on the screen.

Does anyone know of a recall or a lawsuit that is going on so we can join. We Called Samsung and they just basically blew us off and told us our warranty was up and there is nothing they could do. I even spoke to the manager at Samsung. We still have a copy of the reciept and a transaction record.

I have a photo and a transaction # that shows I contacted Samsung.

Someone anyone with info please e-mail me.Thanks 2ffe9b1

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Jan 15 
I have the HL61A750 I purchased in 2008. I did not get any offer for a new chip. I called Samsung and they stated that this model is not under recall and would not be repaired. I would be liable for an "out of warranty service call" if I wanted it fixed. They would not acknowledge that this TV had a chip problem and stated there are no issues with this model. You only need to put the model in google to find a plethora of people with white dot issues. I am now awaiting a supervisor to call me back within two days.
Reply to anon

Sep 22, 2013  from Miami, Florida
Samsung is aware of bad DMD chips being sold as part of defective nature over a couple of years. They only fix certain models free of charge because they sold many of them and have HAD a certain quantity of these chips on hand (spare parts). They no longer offer free replacement on HL61A750 models. So next time you buy Samsung HD TV make sure you purchase a DMD chip that you will have to replace a few years later.
Reply to Nick

Sep 17, 2013  from Fairmont, West Virginia
I have 61 inch Samsung bought in March 2010,called Samsung last Thursday Sept. 12 2013 and Service Tech came Sept? 17 2013 one time fix ...FREE!!!!!! Had about 10 dots got home just as he finished and works great no dots! Also i had no warranty! My bad.... it was purched in 2008 March years old!
Reply to Bub

Sep 17, 2013  from Fairmont, West Virginia
Mine is model HL_T6176S Fixed it one time fix free,today Sept 17 2013. it was bought in March 2010 and had no warranty!Replaced chip.
Reply to Bub

Sep 12, 2013 
I have white dots all over my television.... I've also contacted Samsung.... Mine of course is not one of the models that they are fixing for free. A CRS made the mistake of telling me that if I was firm enough with the escalated customer service rep, that, in the past people have gotten their televisions repaired, free of charge. I commented without cursing, on their Samsung TV USA.... even responded to other posts, my experience. They banned me from posting or commenting on their page. Nothing says, You're right... wer're wrong... and we don't care.... like banning a customer who has lined their pockets. My new television is on order.... It's NOT a Samsung... nor will I ever purchase anything from them again.
Reply to JReese

Jul 24, 2013  from Katy, Texas
I was having the same problem in the beginning of the year and I called 1-800-SAMSUNG and the representative said that it was covered under the white dot issue and that a technician would be sent to my house in a couple of days. The technician came and replaced the DLP chip at no cost to me and I was happy about that, but now here it is 3 months later and the dots are back!I just got off the phone with Samsung rep again and she said same thing, "technician will be there in a couple of days at no cost" Wondering if this is gonna be a routine... :roll
Reply to angie

Jul 14, 2013  from Baton Rouge, Louisiana
I just spoked to 2 people regarding my problem. They refused to give me their Emp ID. Their names were Kenya A. & Gervarya. " Oh your particular model was not recalled ". But yet I am having the same problems with the white multiplying dots as everyone else. I would never buy a Samsung product again!!!! :cry
Please address as complaints to:
Samsung Electronic Services
Office ot The President
David Cho
85 challenger Rd
Ridgefield Park, New Jersey
Reply to TVLESS

Jul 14, 2013  from Baton Rouge, Louisiana
I am having the same problem with my 60in Samsung. How can people pay this much for a TV and have these problems less than 2 yrs after purchasing it? THe TV I grew up with in my family's home is still working. :( I purchared it at Conn's in Baton Rouge. Can someone PLEASE send or leave the number to the right people to talk to about this problem?
Reply to TVLESS

May 28, 2013  from Tucker, Georgia
Just called Samsung - no push back at all - technician coming in 2 days to fix for free - DMD chip problem.

Samsung HL-T45675S

8) 8) 8)
Reply to RobthraX

Feb 14, 2013 
My 50 inch DLP began getting the infamous white dots. I called support and was told my model HL50a650C was not part of the recall. I complained to higher ups and they told me they never received this complaint with my model, but agreed to send a new chip if I would pay to have it installed. The repairman showed up and installed the new chip. This replacement chip had more white dots then my original. This apparently is not as rare as I was told. The repairman put my original defective chip back in my tv.
Reply to Bob

Feb 15, 2013  from San Jose, California
Like I said before, this design was a prototype at best.
Reply to Silicon Valley Don

Jan 24, 2013 
I had the same problem with the white dots on my tv, I called Samsung, they recorded the model number from my tv then sent a technician out within a couple of days, they fixed the problem at no cost. I am extremely pleased with samsungs response.
Reply to Glenn

Jan 25, 2013  from Santa Clara, California
What size? What model? What age?
Samsung was fixing some LED Engines on some later models with the same bad design but not others.
This post smells like a Samsung Shill Review.
I wouldn't recommend or buy any Samsung product ever again.

Samsung has the worst customer service.

Aug 07, 2013  from New Orleans, Louisiana
I'm going to call tomorrow. I hope I will be as pleased with results as you are. Keeping my fingers crossed.
Reply to Kiki

Nov 23, 2012  from Richmond, Virginia
My mom's TV is experiencing the same problems. White dots on a 50'' TV that seems to multiply daily. Thought about calling Samsung parts (3rd party provider) because I was sure the warranty was up and the TV need a new lamp. I decided to try calling 1-800-SAMSUNG and was quickly helped. They told me its a common problem and Samsung would offer a one-time fix free of charge. Set up an appointment with repairman with 24-48 hrs to replace chip. if chip is not problem we would be charged for visit. I guess i'll be happy when we find out if its the chip or not. Good luck ot everyone.
Reply to Happy but more aware now.

Dec 30, 2012  from Dallas, Texas
I had the same problem didn't know wat was wrong with it,,till I read ur comment and finally decided to call Samsung after several months that my TV was just sitten in my room,,so thanks to Samsung my TV will be getting fixed free of charge,,,cause it was a chip that these older TVs r having these problems so thanks Samsung :)
Reply to china

Dec 30, 2012  from Dallas, Texas
I had the same problem didn't know wat was wrong with it,,till I read ur comment and finally decided to call Samsung after several months that my TV was just sitten in my room,,so thanks to Samsung my TV will be getting fixed free of charge,,,cause it was a chip that these older TVs r having these problems so thanks Samsung :)
Reply to china

Oct 03, 2012  from Ft. Lauderdale, Florida
Same problem, white dots on DLP just started and seem to be spreading. Called Samsung and they quickly acknowledged the issue and admitted it was a common problem, but said that they would do nothing about it since out of warranty. They referred me to a local repair company.. couldn't hardly get Samsung DLP w/ white dots out of my mouth before they jumped in and said I had a bad chip and quoted a price ($450). Obviously a widespread issue.. easy google search produces plenty of results... but nothing you can do. Amazing how you cannot even get 4-5 years out of a TV these days. Typical garbage service these big companies offer. New TV in my future, wont be Samsung.
Reply to FLBIRD

Oct 02, 2012  from Germantown, Maryland
HL61A750 Models also 61" seem to be in their no-cover list!
If you have a 2008 model or later, you won't have coverage. Not to mention that the 4 year warranty purchased at Best Buy kicks on and parallel to manufacturer's warranty. We are making these guys rich with all the piece meal robery approach!
Cannot recommend Samsung, but cannot recommend Best Buy either, one with a law-suit and the other one about to go out of business.
Reply to Mr. Pissed off

Feb 13, 2013  from Dallas, Texas
I chatted with a Samsung rep online yesterday about the same problem. I have a 2007 HL-T6176S DLP tv and they are replacing the DMD/DLP chip at no cost. You might want to check back with them as they might have updated the coverage list.
Reply to Pleases with Samsung

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