• show-popup
Shares 0

SAMS Club - Purchased laptop that was password protected & refused return

Company SAMS Club
Product / Service Acer Aspire One Netbook
Location Newton, Kansas
Category Shopping
Views 93

We purchased a laptop at a Sam's 2 1/2 hours from our house.When we purchased the laptop they guaranteed if there was anything wrong with the laptop it would be returnable to any location.

When we arrived home we found it to be password protected. We called and they didn't have the password. We asked if we could bring the laptop in to see what they could do. They told us that no matter what they would not return the computer.

We asked to speak to the store manager.

She said that it was not cost effective to return electronics and hung-up on us.We called corporate and they were of no help besides being able to file a formal complaint. 2e44f34

  Comments (2) Hide comments
Comment review as anonymous or
Please keep the topic of messages relevant to the subject. Personal attacks will be deleted. No links or scripts.

Jan 24, 2010 
Try doing a factory restore. If it is HP model at start up press the f8 or f11 key and run a restore. the factory restore is at the bottom where is wipes everything off and reloads everything. It even wipes out the old password. It takes about 45 minutes to fully restore a laptop or desktop.
Reply to Ryan

Read next SAMS Club complaint

because of her i will always shop at sams!

i shop at Sam's in Moreno valley, and want to compliment you on one of your employees.sometimes...

Select Reason

Send Report Cancel

Thank you!

We will review your report
You were reading a complaint about SAMS Club.
Filing a new complaint about
Report a bug