Contact Safelink Wireless Customer Service
Safelink Wireless Phone Numbers and Emails
Toll-Free Number:
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(800) 378-1684
Customer Service:
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(844) 894-8433Ethics
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(800) 723-3546For Enrollment and Plan Changes Support
Emergency/ Hotline:
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(866) 667-6437
Safelink Wireless Emails:
Contact Information
Safelink Wireless Website:
Safelink Wireless Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
PO Box 160490
Hialeah, FL 33016-9997
Correspondence
SafeLink Wireless
PO Box 220009
Milwaukie, OR 97269-0009
Verizon Privacy Office
1300 I Street, NW Suite 500 East
Washington, DC 20005
Hours of Operation:
For Enrollments and Plan Changes
Monday - Saturday: 8:00am - 10:00pm EST
Sunday: 8:00am - 7:00pm EST
For Technical Support
Monday - Sunday: 8:00am - 12:00am EST
Safelink Wireless Customer Service Reviews
My issue was resolved in one day, they were very professional and my transfer to my replacement phone was very easy and fast.
I recently switched to SafeLink wireless and I can't get any help. There customer service is terrible.
If you try to call nobody will pick up the phone and if you go to the store they tell you to go online. My phone keeps getting shut off every month and there blaming another company for there problem instead of fixing it.
I subscribed to the unlimited plan and they aren't giving me unlimited. And customer service is terrible and they won't let me speak to a supervisor. Don't waste your time with them.
How Good is Safelink Wireless's Customer Service?
Summary of Safelink Wireless Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Safelink Wireless?
Product/ Service Question:
- “My phone not working”
- “Can't revive code by text to access the Safelink app”
- “Phone broke. I need a new one.”
Request for Information Question:
- “Recertification inquiry”
- “Check on the status of my new phone”
- “I have a question about my account”
Staff Question:
- “I need my lifeline service acp”
- “I'm interested in getting service through”
- “Phone was stolen need service shut off”
Activation/ Cancellation Question:
- “An Employee has activated and is still in possession of my Government phone”
- “My phone had been deactivated”
- “Activated my new phone from your company to my new phone I just received from your company”
Return/ Replace Question:
- “Lost phone need replacement”
- “Replacement phone”
- “To change my wireless number”
Shipping and Delivery Question:
- “Was approved haven't received my phone”
- “Shipment”
- “Haven't received my phone”
Account Question:
- “Voice mail password reset”
- “Can't access my account”
- “Need sign up for free phone”
Cards Question:
- “Trying to reactive my sim card”
- “Received my phone but no sim card with it”
- “SIM card was switched”
Website/ Application Question:
- “Application status”
- Pending.application
- “The website keeps rejecting my application saying I have my address wrong and I did it at least 4 times”
Payments and Charges Question:
- “I added time to my phone through the Recharge app and I don't know how to apply it”
- “My free phone will not charge”
- “Fraud”
Refund Question:
- “Refund I paid 42.80 for service never received service and I'm supposed to have acp benefits and never got it that's why I paid for service I not even registered in you guys system phone number or email according to the app I've talked to agents and”
- “Refund on my payment that doesn't work”
- “Refund”
Employment Question:
- “Lost my device need a line for employment emergency”
- “Payroll info, waiting on last check”
Other Question:
- “Set up new phone”
- “Setup”
- “Messed up”
About
, , , ,
SafeLink Wireless is a program of a public aid which provides telephone service accessible to needy subscribers. It is the supported program of the government which offers a free cellular telephone and a broadcasting time every month for acceptable clients. It was created by TracFone Wireless, Inc. The company also offers the limited number of vocal minutes every month for families who do not use Lifeline service provided by any other wireless or telephone company. SafeLink Wireless is financed through service Fund Universal. The company has more than 1,700 locations in the United States and provides its services in 31 states, including Alabama, Connecticut, Georgia, Illinois, Florida, etc.
Safelink Wireless is ranked 290 out of 2029 in Telecommunications category
USA
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