Rooms To Go Complaints and reviews

Rooms To Go reviews, Rooms To Go complaints, read Rooms To Go reviews, find Rooms To Go reviews, Rooms To Go scam reports
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  • 841 complaints
  • $715,727 claimed losses
  • $851 average
  • 41790 since Jun 13, 2007

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Rooms To Go
Main address:
1-888-709-5380 Option 2, , customerservice@roomstogo.com
Rooms To Go reviews, Rooms To Go complaints, read Rooms To Go reviews, find Rooms To Go reviews, Rooms To Go scam reports
  • 841 complaints
  • $715,727 claimed losses
  • $851 average
Had an experience with Rooms To Go?
Submit review ›
841 reviews found
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  • Apr 18
  • Baton Rouge, Louisiana
  • Bad Customer Service
  • 1
  • 9

Rooms to Go delivered a buffet and the driver let the buffet drop and the dolly and put a deep gash in my floor. I called Rooms 2 Go and complained about both. They replaced the buffet. When I told them about the floor they said the driver said that he never dropped anything. I emailed them pictures and called them. They continued to say what the driver said. It was my word against his. My floor... Read more

Was this review helpful? 2 0

  • Apr 16
  • Miami, Florida
  • Defective Furniture
  • 1
  • 11

they are replacing my mattress and for a 2nd time someone coming to review my couch 5 months old we have been customers of rooms to go for years the couch was 1,000 and looks old aready one side sagging we want to replace the couch and upgrade not wanting our money back but differfent couches and a recliner added which is an extra $500 we are on a no interest plan and and still paying for this... Read more

Was this review helpful? 1 0

  • Apr 08
  • Midland, Texas
  • Delivery Charge
  • 7

I have to pay a delivery charge for the mirrors and the bedroom set. I questioned the sales associate and he tried to explain the best he could but it still did not make sense. There is one truck leaving Arlington to deliver to my home I should be able to load the mirrors without an extra charge.SO I decided to discuss with the manager. Now it was clear, this Manager Cesar is rude. I ask Cesar... Read more

Was this review helpful? 0 0

  • Mar 19
  • Brandon, Florida
  • Peeling Off Furniture
  • 4
  • 32

After 3 years, and calls to rooms to go I need to let people know not to fall for their scams. We purchased the furniture above and after one year the recliner started to fall apart the so called mixed leather is not even that, it started ripping. we live only two people my husband and myself elderly couple. My loveseat now is starting to peel also and no one sits on it. We paid $2,600.00. What... Read more

Was this review helpful? 1 0

  • Mar 18
  • Myrtle Beach, South Carolina
  • Fabric Protector
  • 37

luv_florida, 03/17/2014Edit Just purchased a couch and purchased the fabric protector. When couch arrived I immediately knew it hadn't been applied. The delivery guys had to borrow my screwdriver to remove the wood blocks holding the cardboard and plastic on the couch which means nothing had been done to it because only the plastic would be there. I immediately called as soon as the store opened... Read more

Was this review helpful? 1 2

  • Mar 17
  • Orlando, Florida
  • Broken Couch
  • 1
  • 23

Very disappointed. We bought a brand new, $2500 couch and it broke on the frame of the backside of the largest portion of the sectional. Called hoping for some sort of help and was told there was nothing they can do because it is 2 months out of warranty. Basically no customer service to help us from rooms to go. They only rely on MFG warranties. Was told I should have bought the extended... Read more

Was this review helpful? 1 0

  • Mar 12
  • Goose Creek, South Carolina
  • Defective Table
  • 1
  • 20

This table was purchased in June 2013, the surface has lost its shine and it has a sticky residue on it, have filed a complaint, they are trying to tell us it is water spots the leaf show no signs, of this problem, sent the same tech out go figure??? Also saying it is not there problem it is the manufactory, problem, we do not want a new table just fix the one that we have. If correct don't they... Read more

Was this review helpful? 0 0

  • Mar 09
  • Living Room Suite
  • 1
  • 17

Ordered a living room suite from Rooms To Go three weeks ago. Received a date for a delivery. Received another call about a week prior to delivery to set the time. The time was set 10am to 2pm I called them the day of delivery at 1:30 to see what is happening and the rep put me on hold for about 5 min to tell me they are running behind. I asked for a manager to speak with ;they said they would... Read more

Was this review helpful? 0 0

  • Mar 05
  • Katy, Texas
  • Loveseat
  • 1
  • 45
Rooms To Go is a total scam, especially for its

The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter in Katy. The sales person persuaded me into buying their so-called "Force Field" protection plan and I ended up paying about USD200 for the plan. She even gave me two tiny bottles of "Force Field"... Read more

Was this review helpful? 0 0

  • Mar 04
  • Bessemer, Alabama
  • Reclining Sofa
  • 1
  • 35

The reclining sofa is falling on the floor and the reclining love seat is leaning. They sound like a broken roller coaster when trying to recline. I went to the store in Birmingham AL to complain and they set up a technician to come out to the house because it was under warranty. The technician came out and then I received a phone call from customer svc stating we broke the furniture. I then... Read more

Was this review helpful? 0 1
 
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