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Roadrunner sports automatically renews your VIP membership for $24.99 the following year. I purchased shoes last year and joined to save the shipping.

I was surprised to see the renewal charge on my credit card bill this month. The info on the site currently says "The $1.99 price is a first year introductory special. Annually the Club renews at $24.99." It does not state that the renewal is AUTOMATIC.

I read through the link where it said I could 'read to my hearts content' about the program and can't find anything about automatic renewal. Check your credit card bills and bank accounts.

Location: Washington, District Of Columbia

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Guest

They continue to use this shady practice being sneaky about the VIP membership. I don't ever remember signing up, but the fine fine print does.

Guest

I was just charged 59.95 for recurring free even after the cashier said they would not charge a recurring fee They are a bunch of crooks.

Guest

Happend to me too. Three years ago and I have been charged ever since.

A dirty trick used by Road Runner. Sales rep in the store never told me it was recurring. Pamplet handed to you in line with customers and you are supposed to stand there and read all the small print.

Never buying anything from Road Runner again. How many thousands out there are they stealing from with these recurring charges?

Monzerrat Fii

Yes it just happened to me but automatic was 39.99 for automatic renewal and I haven't bought sneakers in over a year and a half. I never saw this and they swindled allot of people.

Guest
reply icon Replying to comment of Monzerrat Fii

It happened to me, too, @$39.99. I'm working to get it refunded.

Ironically, since I bought my last running shoes from them, I completely ruptured my Achilles tendon and, despite it's having been repaired, I no longer run. And THEN I get this automatic VIP Club renewal.

How ironic! And painful.

Guest

This is very bad business plan for Roadrunner.

Guest

Just saw this unauthorized charge pending on my bank statement. WTF???

Iโ€™m so ANGRY! Never did I agree to this.

Guest

yes, i also got auto renewal without authorized

Morris Lsv

The same thing happened to me today and I want to do something about it. If you do too, please email me at consumeradvocate619@***.com.

Guest

They lured me into signing up at the store for $20 when I couldโ€™ve just signed up online for $1.99

Guest

First we called American Express They gave us a number to call so we then called road runner at 1-80*-***-**** and talked to a Representative named Deidre

She says she took us off the VIP club , we'll see come May

Guest

Me too - 2 years in a row I've asked Citi card to dispute the charge

Guest

Happened to me too.

Guest

This a rip-off scam. My credit card was charged $27.99 without my authorization.

I purchased a pair of shoes from them over a year ago but never knowingly agreed to a recurring membership charge.

I called to complain; they said they would reverse the charge. We'll see.

Guest

I just saw it today debited on my checking wtf!!!

Guest

They charge me 29.99 without permission for a membership renewal.

They send mails every day with the same today is the last day to โ€ฆ

Guest

This is a scam & the only thing I'm surprised at is that authorities are not investigating OR this has not made the news.When you buy shoes, you also agree thru the fine print to a $24.99 or $27.99 VIP membership that supposedly you can cancel at any time.

So the first surprise is the charge that shows up annually. And RoadRunner is hoping you won't notice & they roll the $24.99 or $27.99 charge forever.

The fun begins when you do notice and this is how it goes: 1) You call them to cancel & RoadRunner's customer rep says they cannot find any record of any purchase & simply to call your credit card company & cancel through them b/c it must be their error; 2) You call the credit card company & they cancel the charge pending the investigation of the charge; 3) When the Credit card company calls RoadRunner VIP, they actually provide the credit card company with supporting documentation & an explanation of the charge and further state when the membership was purchased, I was advised that it will renew automatically. In addition, when the Credit card company sent me the documentation that RoadRunner sent them supporting the documentation, I noticed that they had changed our address as well as ONE digit in the last 4 digits of our phone number -- likely to make it more difficult to track; 4) FURTHERMORE -- they tell the credit card company that they (I'm reading right off the letter) "do not see any attempt of canceling the membership." An absolute lie.

5) The Credit card company then re-instates the charge, attaches proof (complete with incorrect address & phone number); 6) Then you go through the same thing again....and again.

It has been said to "just cancel your change the number on your card or have the credit card company place a merchant block on RoadRunner".A friend of ours who went though the same thing did change his credit card number & Roadrunner responded by sending the $27.99 charge to a collection agency which he is now fighting.

Guest
reply icon Replying to comment of Guest-1291138

I fully agree. In my case I notice the unauthorized charge in the spring of 2016 and notice Roadrunner in writing (by USPS) that (a) I wished to discontinue my VIP membership (which I had never knowingly signed up for) and (b) that it was "NOT authorized to charge ANY credit card in my name for ANY membership fee or for any other purpose."

The result: Roadrunner simply ignored the letter and, in February of this year, once again charged my credit card for a VIP membership fee.

When I complained to the BBB, it claimed never to have received my letter. It did then refund the fees for both 2016 and 2017 but it is quite clear to me that it has every intention of continuing this fraudulent practice with respect to less troublesome customers.

Guest

Just happen to me im very upset

Guest

RRS*ROADRUNNER VIPCLUB 800-901-**** is a scam.

They will charge your credit card and have no record of your address. Therefore making cancellation a very annoying and confusing process.

This is brilliant scheme - ensuring years of membership without you even knowing.

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