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Time Warner Roadrunner Business Class. Installer shows up after talking with tech support the prior day and resolving all connection problems.

Office manager asked the installer not to replace the modem as everything was working. Installer replaced the modem anyhow with non-configurable model, set it up in bridge mode (the old modem was not bridged), and used a different IP range. Installer left and nothing worked - business was down!!! When I arrived several hours later tech support assisted with removing bridge mode and changing the IP range.

Reconfiguring the security system for this new modem will not be cheap either. Thanks Time Warner.

Monetary Loss: $500.

Location: Columbus, Ohio

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