Rainsoft Complaints and Reviews

Had an experience with Rainsoft?   Submit review ›
Main address: 2080 E. Lunt Avenue 60007 Elk Grove Village IL
1-800-RAINSOFT, 847-437-9400, , comments@rainsoft.com
  • 0 company responses
  • 30 testimonials
Had an experience with Rainsoft?
Submit review › Submit review ›


  • Jan 31
  • Household Services
  • Rainsoft System
  • 302

We had a problem at first with the placing of the equipment but they came out right away and fixed it fast and efficiently. We even recommended our neighbors to take a look at Rain Soft and they bought one! Amy W YEMECULA CA Read more


  • Jan 26
  • Household Services
  • Rainsoft System
  • 331

I love our Rainsoft system. Most of my family has eczema and in the short time of having our system, all of our skin has dramatically improved. I'm also very picky about the way the water I drink tastes and our water from the osmosis tap tastes fantastic!!! Such an expensive system made me nervous and although I wish I was cheaper, I do not regret it! I also love all the soap and cleaning... Read more


  • Jan 12
  • Household Services
  • Rainsoft System
  • 161

We are very satisfied with your product so far. The quality of water has changed 100%. Our clothes look cleaner and our tubs and toilets are staying cleaner longer. But the most important factor is the drinking water and we are very happy! Brenda L Union city PA Read more


  • Oct 20
  • Installers
  • Temple City, California
  • Water Softener System
  • 249

We contacted the RainSoft distributor for Temple City, California and this was their response: Mrs. Hu was not aware that the company she originally purchased the RainSoft product from in Ohio and our company, Lifetime Solutions are unrelated companies, we just sell the same product. However the RainSoft products do carry a legitimate lifetime warranty and since it was reinstalled in California 8... Read more

Was this review helpful? 1 1


  • Oct 18
  • Household Services
  • Charlotte, North Carolina
  • Water Filters
  • 39

Rain Soft Raised their Prices on Services, but cut most benefits off, such as free service calls, now is only one per year. Main complain is the last time of service (routine filters change), technician was cut off hot water (there was no pressure at all, we could not take shower). When we call them to fix their mistake they charged us $89 and never fix the problem! We even spoke to both managers... Read more

Was this review helpful? 0 0


  • Sep 30
  • Installers
  • Hanford, California
  • Installation Appointment
  • 76

At this time our distributor in Fresno, California has made all of the necessary repairs to the customer’s satisfaction. The customer is happy with the outcome and Fresno’s service manager will be following up with the customer again at the end of this week. If anyone has a comment or questions about this post, please contact us at customerfocus@rainsoft.com. Read more

Was this review helpful? 0 1


  • Sep 26
  • Utility
  • Lewisville, Texas
  • Bad Customer Service
  • 60

We have discussed these claims with the owner of the RainSoft dealership in Grand Prairie, TX who stated these accusations are horrid, particularly since the person who posted these claims wasn’t present at the time of the presentation. The system was sold 8-months ago and according to the dealers records the customer was pleased with their sales rep, installer and equipment, as indicated by the... Read more

Was this review helpful? 1 0


  • Sep 09
  • Household Services
  • Boca Raton, Florida
  • Sales Representative
  • 84

We have addressed this issue with our distributor, Broward Water Consultants, who has apologized for the poor experience and any problems they have created. The RainSoft dealer has reached out to the consumer several times in an attempt to meet with them to discuss this matter and reach a resolution but unfortunately these calls have gone unreturned. Our dealer appreciates this opportunity to... Read more

Was this review helpful? 3 2


  • Sep 03
  • Household Services
  • Water Softener
  • 104

After investigating this matter with our distributor, A&B Marketing in Jacksonville Florida, we have been informed that the customer entered into a financial agreement with a finance company on May 1, 2007. A&B Marketing has stated the RainSoft equipment was purchased by the customer and not rented. Further, A&B Marketing has provided us with additional information indicating that on March 11,... Read more

Was this review helpful? 0 0


  • Aug 28
  • Household Services
  • New Orleans, Louisiana
  • Water Softener System
  • 47

We have discussed this matter with our dealer in Luling, Louisiana and it appears there was a misunderstanding where the customer wanted her RainSoft system reinstalled. It appears our dealer installed the system where he was instructed to. The property has two residence which does not share the same water line. The RainSoft dealer is now aware of this misunderstanding and is willing to move the... Read more

Was this review helpful? 1 0


  • Aug 15
  • Household Services
  • Bakersfield, California
  • Gift Card
  • 1
  • 1
  • 105

We never received our promised Home Depot gift card after jumping through hoops and waiting a year. It's the point and I feel scammed... Read more

Was this review helpful? 1 1
  • From mobile
  • Rainsoft
  • Jul 17
  • by anonymous
  • #511557

Rainsoft promised to install the equipement in the garage and charging extra to build a insullated box to keep it all from freezing and got it installed in the garage but left out the insulated box! It's been months since and still no resolve . I will be OUT if anything goes wrong from cold weather. :( Add comment


  • May 19
  • Plumbing
  • Edwardsville, Illinois
  • Water Softening System
  • 278

We spoke with both the customer and their local dealer. The customer was not aware that they could change the filters themselves and not incur the expense of a technician to come out to their home. We asked their local dealer to contact them and present the customer with their options. We have confirmed they contacted the customer, and now the customer knows what options they have. She was... Read more

Was this review helpful? 1 0
You are reading about Rainsoft.
Filing a new complaint about