Company has verified representatives
Rainsoft is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
Submit review ›

What Their Customers Are Saying
All testimonials are provided and verified by Rainsoft. Verified testimonials on Pissed Consumer is a paid feature of the platform.

Great experience. My family noticed how our skin and hair feels after a shower . Before and after was eye opening .The system is a joy. I would recommend the system without question. Products are awesome as well !!!! Jeana, Arizona Read more

I am very impressed by the quality of service all the way around, I would definitely recommendthis product. Angel, California Read more

My husband and I have been extremely satisfied with Rain Soft. The drinking water is phenomenal! We see and feel a difference in our skin appearance. Our skin appears refreshed and not dry. The Go Healthy Products have been awesome in conjunction with the Rain Soft water. Our skin and hair does not feel filmy after use! This was a great choice for your home! Syeda, New Jersey Read more

Rainsoft 's reply to:

We reached out to our dealer in Houston, Texas regarding Somer Thompson’s complaint, but unfortunately they had no record of her. To better assist Ms. Thompson, we reached out to her to verify her city and state to properly identify the selling dealer. We received the following response from Ms. Thompson today: This would be for Pinellas County, Florida. We have since spoken to someone from the dealership here and finally got everything... Read more

Was this review helpful? 0 0
ad

Rainsoft 's reply to:

We have addressed this matter with our dealer who performed the presentation for the Truini’s. They have assured us that they will address this matter with the Truini’s and as of last week have left them two messages. In the meantime, the dealer has mailed out a gift card to the Truini’s as a show of apology. The dealer apologizes for the salespersons behavior and has discussed this matter with him. Our dealer appreciated the Truini’s feedback... Read more

Was this review helpful? 0 0

Rainsoft 's reply to:

We have addressed this matter with our dealer in Florida and, according to their service manager, Ms. Thomas’s water tested zero grains soft upon arrival and the unit was found to be operating properly. There was a trace amount of chlorine in the water so carbon was added to the unit. The dealer is still working with Ms. Thomas to address all of her concerns and make sure she is completely satisfied. If you have any questions about this post or... Read more

Was this review helpful? 0 0

Rainsoft 's reply to:

We received the following response from our distributor who services Arlington, Texas: We have checked into this information and verified we did do a survey for this customer at our local Home Depot store. At the end of the survey we ask for their personal information (name, address, and phone number, and a signature) and tell them they may be selected for a gift from our company.If they are selected they will be contacted. Kim (one of our... Read more

Was this review helpful? 0 0
ad

Rainsoft 's reply to:

In an effort to get a better understanding of Mr. Powell’s complaint, we spoke to him last week. Mr. Powell made it very clear to us that he doesn’t want to keep the water treatment system. He is not happy with the dealer and stated there is nothing we can do to make him happy. We explained to Mr. Powell that we would like the opportunity to have a representative meet with him, test his water and go over the equipment to insure that it is... Read more

Was this review helpful? 1 0

Rainsoft 's reply to:

In an effort to get a better understanding of Mr. Powell’s complaint, we spoke to him last week. Mr. Powell made it very clear to us that he doesn’t want to keep the water treatment system. He is not happy with the dealer and stated there is nothing we can do to make him happy. We explained to Mr. Powell that we would like the opportunity to have a representative meet with him, test his water and go over the equipment to insure that it is... Read more

Was this review helpful? 0 0

Rainsoft 's reply to:

I must apologize for the events and I will call you to discuss it in more detail. As a brief overview, we received an approval on your loan for the water system and installed it for you with the best intentions. The lender has a legal right to review your paperwork and, if something new appears on your credit report or if there is a change in employment, they reserve the right to make the final decision to approve or decline the loan. We... Read more

Was this review helpful? 0 0

Rainsoft 's reply to:

We followed up with the selling dealer regarding this matter and have been informed that as of this week, the customer’s interest is 2 yrs. no interest. It appears Home Depot has already addressed this matter as their records show no interest until March 11, 2017. The dealer apologizes for any misunderstanding. If you have any questions regarding this post or any other, please contact us at customerfocus@rainsoft.com. Thank you. Read more

Was this review helpful? 0 0

Rainsoft 's reply to:

We have reached out to our dealer in Florida and at this time all of Mr. Soto’s concerns and issues have been addressed. We would like to point out that all of our distributors are independently owned and operated and it is our policy that we refer all of our customer’s to their local dealers for proper service and support. Further, our warranty on systems manufactured in 2003 is a limited lifetime warranty. The lifetime warranty covers all... Read more

Was this review helpful? 0 0

Rainsoft 's reply to:

We have been in touch with our authorized dealer who services Upper Marlboro, Maryland. They provided us with a service order dated March 24, 2016 showing they provided the customer a service/maintenance call. The work order shows the customer is on city water, which tested 0-grains hardness and 0-chlorine after the water equipment. The water from the reverse osmosis tested over 90% TDS reduction. Each piece of equipment is working properly... Read more

Was this review helpful? 0 0

Had an experience with Rainsoft?

Did not find what you were looking for?
× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Rainsoft. However, many companies do monitor reviews on our site.

 
×
You are reading about Rainsoft.
Filing a new complaint about
×