Rainsoft Complaints and Reviews

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Rainsoft
Main address: 2080 E. Lunt Avenue 60007 Elk Grove Village IL
1-800-RAINSOFT, 847-437-9400, , comments@rainsoft.com
  • 88 issues resolved
  • 30 testimonials
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Testimonial

  • Jan 31
  • Household Services
  • 44

We had a problem at first with the placing of the equipment but they came out right away and fixed it fast and efficiently. We even recommended our neighbors to take a look at Rain Soft and they bought one! Amy W YEMECULA CA Read more

Testimonial

  • Jan 26
  • Household Services
  • 85

I love our Rainsoft system. Most of my family has eczema and in the short time of having our system, all of our skin has dramatically improved. I'm also very picky about the way the water I drink tastes and our water from the osmosis tap tastes fantastic!!! Such an expensive system made me nervous and although I wish I was cheaper, I do not regret it! I also love all the soap and cleaning... Read more

Testimonial

  • Jan 12
  • Household Services
  • 54

We are very satisfied with your product so far. The quality of water has changed 100%. Our clothes look cleaner and our tubs and toilets are staying cleaner longer. But the most important factor is the drinking water and we are very happy! Brenda L Union city PA Read more

  • From mobile
  • Rainsoft
  • Jul 17
  • by anonymous
  • #511557

Rainsoft promised to install the equipement in the garage and charging extra to build a insullated box to keep it all from freezing and got it installed in the garage but left out the insulated box! It's been months since and still no resolve . I will be OUT if anything goes wrong from cold weather. :( Add comment

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  • May 19
  • Plumbing
  • Edwardsville, Illinois
  • Water Softening System
  • 78

We spoke with both the customer and their local dealer. The customer was not aware that they could change the filters themselves and not incur the expense of a technician to come out to their home. We asked their local dealer to contact them and present the customer with their options. We have confirmed they contacted the customer, and now the customer knows what options they have. She was... Read more

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Testimonial

  • Jan 31
  • Household Services
  • 44

We had a problem at first with the placing of the equipment but they came out right away and fixed it fast and efficiently. We even recommended our neighbors to take a look at Rain Soft and they bought one! Amy W YEMECULA CA Read more

  • Jan 30
  • Plumbing
  • Santa Clara, California
  • Regeneration Process
  • 44

I was pleased to see this customer reposted his experience with his local dealer quality home services, when I contacted their customer service director he reviewed the file right away and dispatched a service truck that day. They resolved the issue and at no charge to the customer. Quality home services has been a RainSoft distributor for over 25 years and they do a great job of taking care... Read more

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  • Jan 28
  • Plumbing
  • Water Softner
  • 127

I got this unit installed in June 2010. It worked for probably a good 3 months before it slowly stopped working. Every year since then the crooks (Quality Home Services) charges us 100 bucks plus parts for the "in warranty product". I wonder what the warranty is all about and why cant they get the defective product replaced? It has been the worst investment of $5000 for a unit which *** knows... Read more

Was this review helpful? 2 0

Testimonial

  • Jan 26
  • Household Services
  • 85

I love our Rainsoft system. Most of my family has eczema and in the short time of having our system, all of our skin has dramatically improved. I'm also very picky about the way the water I drink tastes and our water from the osmosis tap tastes fantastic!!! Such an expensive system made me nervous and although I wish I was cheaper, I do not regret it! I also love all the soap and cleaning... Read more

Testimonial

  • Jan 12
  • Household Services
  • 54

We are very satisfied with your product so far. The quality of water has changed 100%. Our clothes look cleaner and our tubs and toilets are staying cleaner longer. But the most important factor is the drinking water and we are very happy! Brenda L Union city PA Read more

  • Dec 07, 2013
  • Installers
  • 56

We contacted this customer and their local dealer. There was a communication problem that was resolved due to an old phone number. The dealer went out and serviced the customer and took care of the problem. We did a follow up email and this is his response in bold Scott Thank you for the follow up, (Great PR) so far it is working great, I had company for the holidays and never ran out, I... Read more

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Testimonial

  • Dec 05, 2013
  • Household Services
  • 29

I just wanted to say that the team who came out to install our rain soft system was very knowledgable, friendly, and got the work done quickly, even though it was pouring down raining in the middle of the installation. They worked on through without stopping. They dug the lines and plumbed and cleaned up after all was done. I am a very satisfied customer! Kacey P San Antonio TX Read more

Testimonial

  • Dec 03, 2013
  • Household Services
  • 36

All of the Rainsoft folks are wonderful to work with. I am confident that I was given exactly what I wanted and need for my home, and nothing more or less, which is the way it should be. Donnie did a great install and took into account everything I requested for water conditioning and the RO drinking water system. Very trustworthy all around. I loved the Rainsoft system at my old home and this... Read more

 
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