RainSoft Complaints and Reviews

Testimonial

  • Jan 31, 2014
  • Household Services
  • Positive Experience
  • 982

We had a problem at first with the placing of the equipment but they came out right away and fixed it fast and efficiently. We even recommended our neighbors to take a look at Rain Soft and they bought one! Amy W YEMECULA CA Read more

Testimonial

  • Jan 26, 2014
  • Household Services
  • Water Treatment System
  • 939

I love our Rainsoft system. Most of my family has eczema and in the short time of having our system, all of our skin has dramatically improved. I'm also very picky about the way the water I drink tastes and our water from the osmosis tap tastes fantastic!!! Such an expensive system made me nervous and although I wish I was cheaper, I do not regret it! I also love all the soap and cleaning... Read more

Testimonial

  • Jan 12, 2014
  • Household Services
  • Drinking Water System
  • 435

We are very satisfied with your product so far. The quality of water has changed 100%. Our clothes look cleaner and our tubs and toilets are staying cleaner longer. But the most important factor is the drinking water and we are very happy! Brenda L Union city PA Read more

RainSoft's reply to:

  • May 15
  • Utility
  • Water Treatment System
  • 44
  • REVIEW RATING 4/5

We apologize for the difficulties you are experiencing with your RainSoft system and would like to put you in touch with our authorized RainSoft representative in Louisville, KY (AQUALINE ENVIRONMENTAL SYSTEMS OF KENTUCKY, #502-244-9923). Please feel free to contact us directly at customerfocus@rainsoft.com with any questions or concerns. Read more

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RainSoft's reply to:

  • Apr 27
  • Household Services
  • Cantonment, Florida
  • Water Treatment System
  • 161
  • REVIEW RATING 5/5

We contacted the selling distributor who, at this time, has addressed the customer’s complaint. It appears there was a misunderstanding regarding the total cost whereby the selling price never changed. It appears the customer did not understand there would be interest with the financing. Once reviewed, the distributor came to an agreement with the customer. If you have any questions about this... Read more

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RainSoft's reply to:

  • Apr 21
  • Household Services
  • Bakersfield, California
  • Water Filter Change
  • 216
  • REVIEW RATING 5/5

We have been informed by our RainSoft distributor, Quality Home Services, in Bakersfield, California, that they have contacted the customer and have addressed their concerns. It was explained to them that filters and any service charges are not included in the purchase price of their water treatment equipment. At this time Quality Home Services has addressed all of the customer’s concerns and has... Read more

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  • Apr 11
  • Utility
  • Birmingham, Alabama
  • Filter Replacement
  • 149
  • REVIEW RATING 4/5

after a very expensive filter replacement (over $200.00) the tubing came lose and starting flooding the kitchen. lucky I was home, it was a big mess. all they are interested in is selling you more filter replacements. it was an expensive system (abt. $800.00) I took it out. its all a ripoff. I developed a high level of distrust in the system and workmanship. the tubing goes thru the floor into... Read more

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RainSoft's reply to:

  • Jan 22
  • Utility
  • Oklahoma City, Oklahoma
  • Water Treatment System
  • 1
  • 1
  • 298
  • REVIEW RATING 5/5

We have addressed this matter with our RainSoft Distributor in Oklahoma City, OK. It appears the Mason’s water pressure spiked at one point causing water to blow past the seals on their water conditioner. We recommend using a pressure gauge to confirm that the water pressure does not exceed 120 psi. If the water pressure does exceed this limit, a pressure regulator is needed. The minimum water... Read more

Was this review helpful? 0 4

RainSoft's reply to:

  • Jan 14
  • Utility
  • West Covina, California
  • Filter Replacement
  • 676
  • REVIEW RATING 5/5

We have received a copy of the service invoice from our RainSoft distributor in Victorville, California. Based on the information we have been provided, the charges in question do not add up with the invoice. We can only assume that other charges such as labor and truck fees were included in the customer’s figures. The filter amount charged is at the national average for this particular... Read more

Was this review helpful? 3 1

RainSoft's reply to:

  • Jan 04
  • Utility
  • Fairburn, Georgia
  • Gift Card
  • 799
  • REVIEW RATING 5/5

We have addressed this issue with our distributor in Kennesaw, Georgia who have assured us Mr. Lee’s concerns have been addressed. At this time the dealer has received the necessary information to finalize Mr. Lee’s transaction and have also ordered his additional products. In an effort to verify this information with Mr. Lee we have left him two messages but unfortunately we have not received a... Read more

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  • Dec 04, 2014
  • Utility
  • Coatesville, Pennsylvania
  • Filter Replacement
  • 678
  • REVIEW RATING 5/5

I had salesman come to my home told me that I was supposed to get free service when I to replace a filter now they charge 423.00 when need a filter change and then they gave air purification for my home and he said that once a year they would replace he didn't tell me it would cost 200.00 every time and they gave some cheap laundry soap face soap,cleaning products which aren't worth much and you... Read more

Was this review helpful? 6 1

RainSoft's reply to:

  • Oct 20, 2014
  • Installers
  • Temple City, California
  • Water Softener System
  • 1074
  • REVIEW RATING 5/5

We contacted the RainSoft distributor for Temple City, California and this was their response: Mrs. Hu was not aware that the company she originally purchased the RainSoft product from in Ohio and our company, Lifetime Solutions are unrelated companies, we just sell the same product. However the RainSoft products do carry a legitimate lifetime warranty and since it was reinstalled in California 8... Read more

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  • Oct 18, 2014
  • Installers
  • Charlotte, North Carolina
  • Filter Replacement
  • 474
  • REVIEW RATING 5/5

Rain Soft Raised their Prices on Services, but cut most benefits off, such as free service calls, now is only one per year. Main complain is the last time of service (routine filters change), technician was cut off hot water (there was no pressure at all, we could not take shower). When we call them to fix their mistake they charged us $89 and never fix the problem! We even spoke to both managers... Read more

Was this review helpful? 1 1

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