Puronics Complaints and reviews

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  • 20 complaints
  • $45,440 claimed losses
  • $2,272 average
  • 7118 since Aug 25, 2009

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Main address: 5775 Las Positas Road 94551 Livermore CA
925-456-7000, 925-456-7010, http://www.puronics.com/contact/5/Contact-Us.html
Puronics reviews, Puronics complaints, read Puronics reviews, find Puronics reviews, Puronics scam reports
  • 20 complaints
  • $45,440 claimed losses
  • $2,272 average
Had an experience with Puronics?
Submit review ›
20 reviews found
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  • Apr 15
  • Herndon, Virginia
  • Filters Replacement
  • 3

We were SCAMMED, plain and simple. The owner of the Austin-based company came out, plead his case, and we were taking like big fish....hook, line, and sinker. Are we embarrassed? *** right. If I can save one person from this useless, overpriced, rip-off of a water system, then I feel a little less vengeful. I knew we should have gone with a reputable company in our area, but I did not follow... Read more

Was this review helpful? 0 0

  • Apr 11
  • Phoenix, Arizona
  • Water Softener
  • 8

I got a purionics water softener for my house in 2012 but the sales person never told us that the system required new filters every year and that it was going to cost me $150 every time and to make matters worst ijust realize they are over charging me more than other customers the $8000 that the system cost me its more than the $6000 or less that other customers are paying .all this company... Read more

Was this review helpful? 0 0

  • Jan 30
  • San Diego, California
  • Water Softener
  • 1
  • 36

We had a filter set up at our house, thee sales person some how wrote the wrong address. After fighting with Puronics we had to pay almost $2000 in late fees. The APR went up from 6% to a 23%. After making over $2000 in payments our bill has only went down $600. The product is actually good but just the finance seems to be a little sketchy. Over all it is not right what they did & get away... Read more

Was this review helpful? 1 0

  • Aug 15, 2013
  • Cincinnati, Ohio
  • Water Softener
  • 4
  • 177

They have a booth at Costco here in Cincinnati. The sales guy there claimed 3x in person( face to face) that their water softener also purifies the water. So no need to pick up those gallons of purified water anymore! Then on another day the lead catcher they had at the booth took my name and # so the same sales guy could call me, only he had no idea it was me again. I wanted to... Read more

Was this review helpful? 8 0

  • Jul 12, 2013
  • Coral Springs, Florida
  • Water Softener
  • 461

Puronics IS THE MOST EXPENSIVE MISTAKE I MADE!!! I asked them to come take the system because we couldnt afford it. It was probably a month after they installed it. They claimed they couldn't. Not only did they put the system to close to the house that the lid would not fit on we called and asked them fix it they didnt fix it. I am warning you not to get a puronics system becase time... Read more

Was this review helpful? 3 3

  • Feb 20, 2013
  • Puronics Water Purifier
  • 1
  • 376

Puronics Service, Inc., a subsidiary of Puronics, Incorporated, a leading water technology company in Livermore, California, has just been awarded the prestigious Diamond Certified symbol after being rated highest in quality in a customer satisfaction rating performed by American Ratings Corporation. “Our entire team at Puronics is pleased to earn this prestigious award. And, it is especially... Read more

Was this review helpful? 3 16

  • Feb 06, 2013
  • Puronics Water Purifier
  • 1
  • 457

We purchased this product on May of 2012. As all the other clients will agree, it was through a sale person that with the same tactics sold to us this system. he promised big things and all is fine but for one thing. In another sale he was trying to get, the client did not meet the credit requirements so he was bold enough to find out they were our family members and so tricked me into signing... Read more

Was this review helpful? 6 21

  • Jan 30, 2013
  • Hiram, Georgia
  • Puronics Water Purifier
  • 8
  • 713

I purchased a puronics system at the end of November 2013 for $5450.00. My first problem is that the salesperson DID NOT tell me of all the EXPENSIVE costs it was going to cost me to maintain this system. His presentation lasted nearly 2 1/2 hours (long enough time to let me know this pertinent information) In January I was online looking at the system and found out about the continued fees so I... Read more

Was this review helpful? 9 60

  • Dec 29, 2012
  • Atlanta, Georgia
  • Water Test
  • 1
  • 924

My husband received a call advising him that a rep was in the area to do a "water test". We were misled into a 2 1/2 hour long, (informative at first) presentation of something that we must buy. We were told that Puronics gets "paid by Proctor & Gamble to test people's water". Once it got down to "what does it cost me?" and the fact that we were not comfortable in signing anything without... Read more

Was this review helpful? 6 1

  • Nov 03, 2012
  • Hurricane, Utah
  • Trademark Violation
  • 2
  • 634

I am a competing water purification systems dealer and they have violated my trademark. I have brought this to their attention and they ignore me, forcing me to lose the value of my mark or sue them with money I don't have. My Urban Defender whole house water filter is a much better product than their 'Terminator' and I stand by my products. Check me out at http://www.cleanairpurewater.com Based... Read more

Was this review helpful? 3 13
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