Primestyle Complaints and reviews

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Industry: Luxury / Jewelry
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  • 24 complaints
  • $15,647 claimed losses
  • $652 average
  • 3065 since Jan 05, 2009

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Primestyle
Main address: Customer Service Dept. 10036 New York NY
888-532-9440, 212-302-3377, , customerservice@primestyle.com
Primestyle reviews, Primestyle complaints, read Primestyle reviews, find Primestyle reviews, Primestyle scam reports
  • 24 complaints
  • $15,647 claimed losses
  • $652 average
Had an experience with Primestyle?
Submit review ›
24 reviews found
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  • Mar 31
  • South Bend, Indiana
  • Diamond Pendant
  • 1

All in all a very pleasant experience. Although I’m a little dubious as to whether or not the quality is as described. Having said that – I’m not really sure I understand the differences between the various qualities, so that might be just me. I’m a little ignorant when it comes to diamonds, so it may just be that I’ve misunderstood. Certainly my wife is very pleased with the pendant I just... Read more

Was this review helpful? 0 0

  • Feb 15
  • Vancouver, British Columbia
  • Jewelry
  • 12

I surprised myself recently, by using an online jewelry supplier. One of my friends had told me about the great experience they had there so I decided to give it a try for myself, and boy was I glad that I did. I’ve been looking for a new pair of earrings for my wife and was on a bit of a tight budget. Then my friend recommended primestyle is a great place to try for discount diamond jewelry. I... Read more

Was this review helpful? 0 0

  • Jan 26
  • Loose Diamond
  • 32

Clearly I did not receive what I paid for, which was the reason for the return. I purchased a loose diamond, ordered a VS1, but received a diamond with a very large, visible to the eye, tornado cloud in the pavilion of the diamond, which, according to their own standards, is not indicative of a VS1. When I requested the refund, I explained this to the customer service manager who agreed with me,... Read more

Was this review helpful? 1 0

  • Jan 12
  • Columbus, Ohio
  • Ring
  • 2
  • 45

Reading through the good reviews on this and other sites I note that they are all written in similar style and all by brand new reviewers. I think they must have someone employed full time to write these reviews. BEFORE YOU BUY FROM THEM READ THE NEGATIVE REVIEWS! I believe these are the only real ones. Just think how many reviews you could write in 40 hours a week. Especially if you just copy... Read more

Was this review helpful? 1 0

  • May 08, 2013
  • Loose Diamond
  • 180

Clearly I did not receive what I paid for, which was the reason for the return. I purchased a loose diamond, ordered a VS1, but received a diamond with a very large, visible to the eye, tornado cloud in the pavilion of the diamond, which, according to their own standards, is not indicative of a VS1. When I requested the refund, I explained this to the customer service manager who agreed with me,... Read more

Was this review helpful? 0 0

  • May 05, 2013
  • Atlanta, Georgia
  • Engagement Ring
  • 1
  • 41

When I shopped with Prime Style I never knew I would write a review on its fantastic service and quality of jewelry. I shopped with a biased opinion that the experience is going to be a complete fiasco. This was because I had got a ring from another online jewelry shop. It was a real waste of the money I had spent. They never took it back. Then my sister Jenny insisted that I should get my... Read more

Was this review helpful? 0 1

  • Apr 30, 2013
  • Denver, Colorado
  • 135

Started off probably like you, reading all the reviews I could about Primestyle. Their prices looked almost too good to be true and in my case they were. Without burning the time to describe several phone calls to Michael and David suffice it to say that what they sold me and delivered was not what they promised it to be. The main stone diamond quality was not even close to what they declared.... Read more

Was this review helpful? 0 0

  • Apr 27, 2013
  • Fine Jewelry
  • 73

I ordered a diamond pendant. When it arrived I was immediately concerned it was an inferior diamond and not what was described on their site, it has an obvious yellow color. When I contacted Primestyle they insisted the diamond was correct an d J grade as ordered. It was only after I had it checked by a jeweler who confirmed it was a very poor quality stone that they said there was a mistake and... Read more

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  • Apr 24, 2013
  • Surrey, British Columbia
  • 63

I live in Canada with a currency difference, and duty applied to any US purchase. Feb. 25, 2013 I notified Prime Style that the solitaire ring I purchased, which they sent to me was not 18k as advertised but 14k. I spoke with David Renne who was rude, and arrogant and refused to issue a credit for the difference of the lesser mounting. The only option offered was to return the ring. As returning... Read more

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  • Apr 08, 2013
  • Diamonds
  • 1
  • 150

don't buy from them! diamonds were yellow, ordered 6ct we got 3.8ct, appraisal said 26000 appraised and only worth 9000,rings were 2 different sizes, got a full refund.....David one of the owners is an *** and shouldn't run a company like that he has no idea what he is talking about oh and the appraisal they send are fake ones we had them checked out, they are just looking to rip people off and... Read more

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