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154 comments

Tried to cancel my month-to-month membership today since I have moved and it's no longer convenient to go there. No where on their website does it tell you how to do this.

I called my home club and was told I either had to go there in person(which is 1500 miles away), or I could send a certified letter (and it MUST be certified) stating I wished to cancel, and they would "process my request". Those are the only 2 options. So now I have to go out of my way to go to the post office and PAY to cancel my membership.

Ridiculous. Super easy to join, but they make you jump thru hoops to cancel.

Location: Littleton, Colorado

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Guest

I can't believe how inconvenient cancellation is! This is very frustrating. How is their approach legal??

Guest

I mean in this day in age there should exist a method for making account changes (including cancellations) online. At the very least by telephone.

Guest

Well I went into my planet fitness to cancel and they told me I owe them $150, for "late fees" because my card was declined in 2015.. yet its 2018 and this is the first I've heard about my card ever being declined. I never received a call, a letter, an email or NOTHING and I can't cancel until its paid ..

Guest
reply icon Replying to comment of Guest-1449396

Have your card cancelled and reissued. New card, different number, canโ€™t bill you.

Guest
reply icon Replying to comment of Guest-1473663

I thought of that, but they can still contact the credit bureaus and report you have a 30, 60,90, 120 day late bill. Still affects your credit.

Guest

Major crooks! They know exactly what they are doing and it is their intent to keep you on the hook and make it hard to cancel.

*** business model and a *** company.

I hope their reputation for these shady practices puts them out of business. No company with such a lack of integrity should be allowed to stay in business.

Guest

Tried to cancel my month-to-month membership today since I have moved out of state and it's no longer convenient to go there. Now I find out I have to either cancel where I joined or send a certified letter to cancel.

Notifying my bank to stop any future payments to these CROOKs!!

To much BS to cancel membership, they are a rip off. By the time you get it cancelled they have taken at least 2 more payments from you.

Guest
reply icon Replying to comment of Guest-1378304

I stopped payment through my bank only to discover that they kept billing me and charging late fees. Discovered this when I received a letter from a collection agency a year later. BEWARE!

Guest

Roger AZ. I tried to pay with cash or one time check but was told customers MUST use their credit card.

Why subject yourself to endless hassle of trying to end PF billing your account. Go to a competitor.

Guest

All that work of getting off the couch and going to the post office to cancel your gym membership is like "jumping thru hoops"?! lol...

Guest

I feel you, same here!!! Almost took an act of Congress and of course they got two (2) more billing cycles out of me in the process. Crooks!!!

Guest
reply icon Replying to comment of Guest-1115155

IT IS FAR TO DIFFICULT to CANCEL. They are truly CROOKS and the know when when you sign that little pad you don't know that you are signing for a year.

I asked but I was told it was month to month.

They are Big Time Crooks.

Guest
reply icon Replying to comment of Guest-1164766

Been trying to cancel planet fitness membership for over a year since I retired and moved away and just got a run around disputed payment with my credit card company now planet fitness is threatening collections My next letters will be to attorney general and Better Business Bureau I hope they get what they deserve

Guest

Other gyms require the same process of sending a certified letter to cancel. But I don't understand why you didn't cancel before you left.

It was a pretty big distance so you knew you were not going to go there anymore. I'm sure you had to cancel other memberships before you left town. It makes sense they need you in person or a certified letter, what if someone was pissed at you and decided to cancel it to *** you off?

Or something similar to that happened, you would be pissed it was so easy for them to do that.

Guest

call your bank and put a stop on the payments from this company. That is the only way to guarantee it stops.

Guest
reply icon Replying to comment of Guest-1067043

Thats a good way to have them start racking up a bill for collections, check your credit rating...

Guest

Brookfield Connecticut, my wife purchased a membership was never able to use the facility because with cancer we had to move from the area to Arkansas tried to cancel the membership. we have written planet fitness three times to cancel our membership and they will not cancel your membership they just keep billing us.

Guest

Should of told them before you moved ***

Guest
reply icon Replying to comment of Guest-981837

Just because your life is that simple doesn't mean everyone else's is. ***!!!!

I hate it when jerks get on boards just to be jerks.

Guest
reply icon Replying to comment of Guest-981837

*Should've (Should have). There's no such thing as "Should of"

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