PHH Mortgage Complaints and reviews

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  • 28 complaints
  • $92,267 claimed losses
  • $3,295 average
  • 2253 since Sep 17, 2009

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PHH Mortgage
Main address: 1 Mortgage Way 08054 Mount Laurel NJ
800-210-8849, 866-946-0081, ,
PHH Mortgage reviews, PHH Mortgage complaints, read PHH Mortgage reviews, find PHH Mortgage reviews, PHH Mortgage scam reports
  • 28 complaints
  • $92,267 claimed losses
  • $3,295 average
Had an experience with PHH Mortgage?
Submit review ›
28 reviews found
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  • Dec 01, 2013
  • Mortgage
  • 13

I was repeatedly told that PHH Mortgage was talented, helpful and professional. Last week, I submitted a final payment notice on November 26 at 3:00 pm. I was out of town after submitting my application on 11-26 at 3:00 pm and returned on the last day ( not just workday) but my submission was incredibly damaged, and despite my 11/26 submission, PHH seems to have deliberately savaged my form for... Read more

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  • Oct 08, 2013
  • Mortgage Service
  • 23

My bad experience with PHH started in 2002 when we purchased our home. During the loan application process they "lost" our entire finance package (bank statements, pay statements, savings information, stocks, bonds, etc) twice. It was bad enough that we had to go through the hassle of submitting all this information three times, but the bigger problem for us was that there were two packets of... Read more

Was this review helpful? 1 0

  • Jul 26, 2013
  • Howell, Michigan
  • Phh Mortgage
  • 29

I have been waiting for 6 months for a refi. They have had everything they asked for from the beginning. I could never get an answer as too why it was taking so long. I don't need this run around. I think they do not have enough people or are just incompetent. At 6 months they asked me for another document. I closed with Quicken Loans today in just 1 month. I lost about $ 1600 considering... Read more

Was this review helpful? 0 0

  • Jul 14, 2013
  • Sioux Falls, South Dakota
  • Harp Program
  • 52

In April 2013, PHH contaced me and shared that they had a new mortgage program called HARP and I could refinance my current home from 5.575% to 3.84%. I called them back on May 6, 2013 and told them I would like to proceed. They pre-approved me for a 30 yr note, no points, 3.84% and $6750.08 in closing fees. On July 5, I contacted a John Watson with PHH Florida and shared with hime my... Read more

Was this review helpful? 2 0

  • May 30, 2013
  • Overland Park, Kansas
  • Loans
  • 1
  • 89

I stated a loan with PHH Mortgage. As time went on the process seemed to drag on. I finailly was given a close date. I received the closing papers the day of close, not allowing me any time to review the paperwork (thought that was not right) as we were signing papers I noticed the interest rate was not what I thought was quoted doing the loan process. So I stopped it right on the spot until I... Read more

Was this review helpful? 5 0

  • May 18, 2013
  • Boston, Massachusetts
  • 2
  • 64

I have been with PHH Mortgage for almost 9 years, they bought my loan from The fleet Bank. I applied for refinancing from this company, its the worst company to deal with. The Attorney General's Office need to investigate them. The Better Business Bureau need to throw them out of Business. PHH Mortgate have given me the worst time asking for all sorts of information, I have a condo with... Read more

Was this review helpful? 1 0

  • May 09, 2013
  • Okeechobee, Florida
  • 47

PHH Mortgage services has one of the WORST Customer Service Departments on the planet. They rank, even more horrible than Direct TV, customer service should be an ATTITUDE.Numerous verbal complaints have been made to no avail. one would think after the number of complaints that someone in the Corporate Offices at PHH would begin to get the picture. They seem to forget that every mortgage... Read more

Was this review helpful? 0 0

  • Apr 22, 2013
  • Atlanta, Georgia
  • Phh Mortgage
  • 65

home went into forclosure after sending in paper work for loan modification 5 different times it was always that they didn't receive the faxed paper work even after I had verification saying the fax went through and when calling I always got a customer rep that I could not understand what they were saying then they got rude with me when I ask to be transferred to someone in the united states... Read more

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  • Mar 20, 2013
  • New Orleans, Louisiana
  • 65

My husband has a loan that goes through PHH Mortgage and they are the worst company I have ever been around. After not telling him that the homestead he had for the taxes went up almost 3000 until the following year they have also told him many a times that he hasn't paid the mortgage. He is a marine and it comes straight from the govt. After being sent multiple checks back with full payments... Read more

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  • Mar 13, 2013
  • Manassas, Virginia
  • Home Mortgage
  • 71

Since our current loan is with PHH, we decided to stick with them so we locked in at a 2.73 interest rate. We have excellent credit and our appraisal came in at approximately $150,000 over the value of the loan. We provided proof of cash on hand to cover the closing costs and waited. The loan kept being kicked back for proof of cash on hand or additional W-2s, etc. Attempts to get an answer... Read more

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