PetSmart Complaints and reviews

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  • 313 complaints
  • $95,389 claimed losses
  • $305 average
  • 46654 since Apr 03, 2008

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Main address: 19601 North 27th Avenue 85027 Phoenix AZ
888-839-9638, (623) 580-6100 (800) 738-1385, ,
PetSmart reviews, PetSmart complaints, read PetSmart reviews, find PetSmart reviews, PetSmart scam reports
  • 313 complaints
  • $95,389 claimed losses
  • $305 average
Had an experience with PetSmart?
Submit review ›
313 reviews found
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Featured on Google+ ›

  • Apr 13
  • Universal City, Texas
  • Grooming Service
  • 1
  • 7
PetSmart - bad nails

I took my 5 month old puppy Ram a lab/boxer mix in to get his nails done and he came back to me with cut down to the quick and bleeding on 2 nails and as well split nails. I have never seen dog nail's that bad or short. The woman who did his nails told me my dog was a biter, I'd like to know how when he is around a toddler all the time and other dogs. I take him to the park and everything, never... Read more

Was this review helpful? 0 0

  • Apr 09
  • Guinea Pig
  • 2
  • 13

It was my first time getting my very own pet so I wanted something easy to take care of. I am a full time college student so I live with my mom and she has two dogs who I love! I went to petsmart and fell in love with the cutest guinea pig ever! I purchased him the next day but 3 days later I noticed his ear was dry and scaly inside and that he had scabs on his back! I looked up on the internet... Read more

Was this review helpful? 0 2

  • Mar 21
  • Oxford, Mississippi
  • Dog Grooming
  • 20
  • 115

My 3 year old son got a new Shih Tzu puppy for Christmas, and he was excited beyond words! He would have it no other way than for the dog to sleep in his room beside his bed from day 1. Last Saturday, March 15 2014, we took him for his first ever grooming day. He got a bath, nails cut, and hair cut. By the following Monday he acted like he didn't feel good. Keep in mind this puppy was wired!... Read more

Was this review helpful? 0 2

  • Mar 16
  • Buffalo, New York
  • Bad Customer Service
  • 1
  • 37

We took our three dogs into Petsmart in Orchard Park, NY to get groomed. Two of three came out just fine. The third, our Yorkie, was all knicked up - especially underneath his neck. Two days later, the entire area underneath his neck was EXTREMELY swollen - it almost looked as if he had a tumor. The base of both his ears were cut up & started bleeding again. Because of the swelling... Read more

Was this review helpful? 0 1

  • Mar 03
  • Belleville, Ontario
  • Vet Assured Pets
  • 1
  • 38

I have bought quite a few things from petsmart. But recently I have realized I'm only buying animals to get them out of that horrible place. Every guinea pig I have brought home has had to go to the vet for medicine and further treatment. What happened to vet assured pets?! None of them have lived past a year old. I swear they are all interbred and sick. They also sell rabbit pellets that have... Read more

Was this review helpful? 1 0

  • Mar 01
  • Evansville, Indiana
  • Grooming
  • 5
  • 77

I have taken my dog at least 4 times a year to get groomed at the local Petsmart store. The last 2 times he began shaking in the car when we arrived on the parking lot. He is 10 years old and has a hard time standing up for a long period time. They complained a couple of times, but it did not seem to be a problem. When I arrived to pick him up at the store, I was met by the store manager and... Read more

Was this review helpful? 1 2

  • Feb 26
  • Las Vegas, Nevada
  • Grooming Services
  • 5
  • 100

After dropping the kids off at school, I headed over to the PetSmart groomer because one of my cute dogs needed a haircut. I simply dropped him off forking over a measly $40. A few hours later I get a phone call from the store saying that there has been an accident and that they transferred him over to the Bansfield pet hospital they have inside their store. I thought to myself, "What the heck... Read more

Was this review helpful? 0 2

  • Feb 14
  • Wichita Falls, Texas
  • Customer Service
  • 4
  • 62

I had a fat employee with long dark hair and an attitude be rude and nasty to my niece. My niece has had a lot of experience with aquariums and she was talked to by this fat slob as though she were an ***. Her name was Rachel. I called the nasty store manager to complain and he just hung up on me. I explained how she was talking to a child (12 yr old) and he claimed she doesn't do that. Really?... Read more

Was this review helpful? 0 0

  • Feb 09
  • Chino, California
  • Petsmart Grooming Services
  • 2
  • 89

Took my dog into petsmart to be groomed. When I returned to get my dog his eyes were blood red from all the broken vessels in his eyes. Petsmart was rude, didn't care but did tell me to take him to the vet. I did and vet said it was from them strangling him. He required medication drops and they said he was lucky he wasn't blind. Whats worse is I went today and the groomer who did it was still... Read more

Was this review helpful? 1 1

Featured on Instagram ›

  • Feb 03
  • Indianapolis, Indiana
  • Grooming Service
  • 3
  • 120
PetSmart - Grooming Issue

I have been an avid PetsMart customer for years. It is my primary choice for food, clothes, accessories and grooming for my 18 month Shih Tzu, Evie. I have easily spent several thousand dollars on her there. She has been groomed by PetsMart 5 times at least. I have had several ok experiences, a couple great experiences and what I would consider a very sad experience. I made an appointment for a... Read more

Was this review helpful? 2 1
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