PETCO Complaints and reviews

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  • 250 complaints
  • $185,842 claimed losses
  • $743 average
  • 28770 since Feb 17, 2008

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PETCO
Main address: 9125 Rehco Road 92121 San Diego CA
888-824-PALS(7257), , http://www.petco.com/content/contactsubtopic.aspx?PC=contactstores&nav=17#top
PETCO reviews, PETCO complaints, read PETCO reviews, find PETCO reviews, PETCO scam reports
  • 250 complaints
  • $185,842 claimed losses
  • $743 average
Had an experience with PETCO?
Submit review ›
250 reviews found
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  • Apr 09
  • Novato, California
  • Petco Grooming Department
  • 4
  • 31
Petco's Negligence and the Abuse by the Grooming Department

To summarize the past few months please see the email below that I wrote to Petco in March. I have yet to receive a response from them. My mom has been writing back and forth to the insurance agent that Petco assigned and I feel that I’m just getting the run around. How does a $50 grooming bill turn into an almost $7,000 bill? March 20, 2014 Dear Petco, I am the proud owner and mother of a 7... Read more

Was this review helpful? 3 1

  • Apr 09
  • Houma, Louisiana
  • Uncaring Service
  • 2
  • 11

A couple weeks ago, i went to buy a leopard gecko, then whenever we had asked for help, all of the reptile sales associates came to us. Talking rather rudely towards my mother and I. Telling us that we could put our leopard gecko in sand, yet PETCO had them in sand. They told us that we needed a wet hide for their shed time, which they did not, along with a gecko shedding. They told us that... Read more

Was this review helpful? 2 1

  • Mar 18
  • Grapevine, Texas
  • Unprofessional Animal Service
  • 2
  • 65
PETCO's Negligence or Ignorance Cause my Dog's Death

On Jan. 14th we took our 9-year-old English Bulldog for a bath only. She had no health issues. Within 35-40 minutes from drop off time, Petco called and said we needed to pick Bella up, as she was having trouble breathing. (She was not breathing when we arrived at Petco.) Bella was rushed to vet across the street and could not be revived. The necropsy results say that her lungs collapsed due to... Read more

Was this review helpful? 3 0

  • Mar 10
  • Des Moines, Iowa
  • Fish Department Manager
  • 6
  • 40

DM Army Post Road Petco has a terrible fish dept. manager. She grilled me about what kind of tank I had, how big it was, how many fish I already had, how big they were and tried to tell me what I could and couldn't put in my tank. It is none of her business what I have or what I want to buy. If they sell fish then I should be able to buy any of them regardless. Just for the record I have had... Read more

Was this review helpful? 0 3

  • Mar 02
  • Danbury, Connecticut
  • Petco Online Store
  • 17

Don't buy from PETCO! I had a gift card they would not honor online even tho it said I could make an online purchase with the card. What kind of malarkey is THAT? They said they had a 'new' policy about gift cards. To top this off they had refused to send my shipment free even tho I met the buying requirements... and the 20% off coupon for a new account, oh yes we can't honor that either ma'm.... Read more

Was this review helpful? 0 0

  • Mar 02
  • Dog Injury
  • 42

Hello. My name is.  Jacque noel. I've. Been with PETCO. For a wild now.  An 3 mouths. Ago ....had a very very bad experience with one of your employees.   Sent July of 2013. I've been trying to have my puppy at time. To get them to bath an cut her hair an Nail. Six time I've been up there an they  said. I need this shoots I got them then they this kind of shoot. So I set alarm set for six times.... Read more

Was this review helpful? 0 1

  • Feb 24
  • Blue Springs, Missouri
  • Grooming Blades
  • 1
  • 12

I called the store to find out if they stock blades for my Oster grooming shears. They said they had them after I waited on hold for 15 minutes. I drove to the store and they do not stock them. They stock Andis blades, but not Oster blades. There is no one in the store helping customers. I personally saw 5 customers standing around waiting for assistance. This store is terrible! I would rather... Read more

Was this review helpful? 0 1

  • Feb 12
  • Hanover, Massachusetts
  • Schedule Problems
  • 28

She steals all of the appointments, everyone refers to her as the "Dog Hog". She is a big huge b**ch. There has been so much turnover there strictly because of her. Everyone hates her. The managment, including the GM and above have done nothing!! Since the previous manager left last year, Emily has done NOTHING to increase or even retain customers. As long as she has her calendar full, by... Read more

Was this review helpful? 1 0

  • Feb 07
  • Grapevine, Texas
  • Inexperienced Personnel
  • 1
  • 54

On Jan. 14th we took our 9-year-old English Bulldog for a bath only. She had no health issues at the time we dropped her off. Within 35-40 minutes from drop off time, Petco called and said we needed to pick Bella up, as she was having trouble breathing. We arrived at Petco within 5 minutes & took straight to vet, where Bella could not be revived. (She was not breathing when we arrived at... Read more

Was this review helpful? 0 0

  • Feb 01
  • Doylestown, Pennsylvania
  • Dogs Nails Cut
  • 6
  • 49

I went in to get my dogs nails cut. Since I have never been to petco for grooming services they needed proof of my dogs rabies vaccine. Which I have never heard of anyone else requiring this (I usually go to different vets or to petsmart to get my dogs nails cut). I had in my wallet my dogs ID cards which consists of a card with his picture on it from his normal vet for his microchip... Read more

Was this review helpful? 0 2
 
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