PetcareRX Complaints and reviews

PetcareRX reviews, PetcareRX complaints, read PetcareRX reviews, find PetcareRX reviews, PetcareRX scam reports
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  • 94 complaints
  • $2,439 claimed losses
  • $26 average
  • 2520 since Apr 26, 2008

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PetcareRX
Main address: 52 Merton Ave. 11563 Lynbrook NY
1 800 844 1427, 1 888 295 5216,
PetcareRX reviews, PetcareRX complaints, read PetcareRX reviews, find PetcareRX reviews, PetcareRX scam reports
  • 94 complaints
  • $2,439 claimed losses
  • $26 average
Had an experience with PetcareRX?
Submit review ›
94 reviews found
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  • Apr 04
  • Lawrence, New York
  • Deceptive Medication Pricing
  • 1
  • 1

I thought that I was getting a great deal on heart worm medication since Petcarerx stated that their "selling price " was $47 and their sale price was $ 30.. What a joke my vet sells the medication for less and the medication is factory fresh.I also found out that Petcarerx gets its heart worm drugs from some grey market not from the actual drug company.Who knows if the medication was handled ... Read more

Was this review helpful? 3 0

  • Mar 16
  • Pittsburgh, Pennsylvania
  • Undelivered Product
  • 6

We were running short of dog food, so I went online to buy some more. I usually buy from other companies where the product shows up in 2 days. I ordered the food a week ago from PetCareRX, since they had a good promotion, and their website says that pet food is shipped the next business day. I've waited a week, and my order still says "in process". I contacted customer service and they couldn't... Read more

Was this review helpful? 0 0

  • Jan 08
  • Medication Shipping
  • 1
  • 14

PetcareRX should be called Pet-we-don't care- RX. Horrible customer service. I called about a prescription which was taking too long to arrive. Spoke to two different reps and then a supervisor who were robotic in their response, told me there was nothing they could do to assist, and that prescriptions are not refundable or returnable so basically too bad. That was after I requested a refund... Read more

Was this review helpful? 0 0

  • Dec 20, 2013
  • Laurel, Maryland
  • Dog Medication
  • 3
  • 15

We were running out of medication for our sick dog, and needed to get the refill by Tuesday. I ordered on a Thursday and paid for 2nd day shipping. PetCareRx did not immediately send a prescription request to my vet, and thus my vet did not confirm my prescription until Friday morning. PetCareRx then sat on the prescription confirmation until Friday night, when they sent it to be filled. However,... Read more

Was this review helpful? 0 0

  • Nov 26, 2013
  • Capstar Pills
  • 25

I placed an order for capstar pills on 11/7/13 for flea killer for my animals. On 11/26/13 I informed the Supervisor, I had two opened packages and I had one unopened package of failed product. Immediately, he told me that I had no recourse because it had been over 30 days and the product was opened. I re-informed him of the date (Shipping took 7 days...) and was told well, since the product was... Read more

Was this review helpful? 0 1

  • Oct 21, 2013
  • Heartguard Med
  • 1
  • 25

I ordered heartguard med from them and before it arrived my dog got very sick and died. When I called to cancel the order they told me it had shipped. It arrived the next week and when I called to ask them to take it back I was told they would not take it back although it was still in the unopened box it came in. The person I spoke to had no care at all for me or my deceased pet. This company has... Read more

Was this review helpful? 0 1

  • Sep 23, 2013
  • Unreasonable Charge
  • 1
  • 24

This company lies and steals!!!! I was charged for 3 orders that I did not place!!! Now I am out 100 dollars!!! I am going to the BBB and The Insurance Commission!! This company needs to be closed down. I will be filing a lawsuit if I do not get my money back soon!!!! Do not order from them!!!! They sucker you in with a great deal and then they increase the price. My pet's insulin more than... Read more

Was this review helpful? 0 1

  • Sep 06, 2013
  • Milwaukee, Wisconsin
  • Out Of Stock Medication
  • 1
  • 28

I've been a PetCareRx customer for a long time. I just had a positive Live Chat with a PetCare Rx rep. A medication that my cat needs is out of stock, but there is no date to indicate when it will be in stock again. Normally service is excellent with this company, but not only could I not access medication icons, but there was nothing to indicate that medication is out of stock. In the past... Read more

Was this review helpful? 0 0

  • Aug 21, 2013
  • Lone Tree, Colorado
  • Dog Crates
  • 2
  • 37

I bought 2 dog crates because the website's price popped up as such a great deal hard to resist. But instead of getting what was shown on their website "Pet Suite Multi-Use Pet Kennel", they sent me 2 replacement crate pans which I could easily get from any Dollars store. I contacted their customer service asking where my kennels are but they insisted they sent in the right item. And after... Read more

Was this review helpful? 0 0

  • Aug 18, 2013
  • Henderson, North Carolina
  • Biospot Anti Flea Product
  • 2
  • 33

Ordered 6 month supply of Biospot flea and tick. Used as directed. Water would have given same result. My 10 lbs dog got lots of fleas. Biospot did nothing to stop fleas. Do not think I should use another brand so soon after Biospot. Do you have any suggestion? Very disappointed in Biospot. Maybe I got bad batch Also order De Flea shampoo. That really did great job of killing fleas. ... Read more

Was this review helpful? 0 0
 
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