Anonymous
map-marker Douglasville, Georgia

Very pleasant experience

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I dont know what all of these negative reviews are about i went there for the first time yesterday and i had a lot of reservations about this place the man working claimed he was the owner and he made me feel very comfortable and explained everything out to me. Ive been wearing versace bright crystals for years now and he let me smell it and it was authentic and he even let me take the bottle out of the box before i made my purchase AND he told me i was welcome to take the bottle to macys and other department stores to compare BEFORE i bought.

It wasnt necessary because ive been wearing it for almost 10 years and i know authentic from non authentic.

I was able to purchase 2 bottles for almost what i pay for one in stores. I will definitely be back.

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User's recommendation: Its definitely authentic

Dianetta T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not received merchandise

Money is being drafted from my bank account any I have not received my merchandise ordered on November 26,2021
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Loss:
$40
Pros:
  • Delivery was supposed to be free

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Seymour, Tennessee

!!!HR

My dear friends!

I just retired from Wyndham vacation ownership company! Work almost 20 years!

Multimillion producer, become legend in company!

But I love passionately perfume ! I have my collection!

Just drop to store, fill out paperwork! Was hired same day! Start working!

Something went wrong!

What????

1)store has no culture, nothing significant that would make different !

2) in such small group there is no harmony, no understanding each other - only intrigue ,gossip ! But worsest part - all this come from Paula !!!

3) I fill that she simply privatized that store! On my second day she just humiliate me in front of costumer!

She interfering sales process , taking over, try to sale more and that turn into very bad scene with 80 years old coupe! She blow my BOGO sale, and they left store with forgotten credit card!

P.S.

Paula pressure employees with long carriers, and number of production! She fills that she is not replaceable ! Very sad!!! Poore thing !

That store can produce twice more than they do now!!!! That just food for thots!!!!

Good luck to you my friends!

Let me know if I can be helpful to you!!!! Levon Matossian!!!!!

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D T Xpw

They are watered down or fake at ellington fla

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Im a long time customer I just bought 2 yesterday and the smell dissapears in 2 minutes and now they refuse to give a refund with my reciept I know what tommy hilfiger and tommy bahama smell like and they do not last these are watered down or fake
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Loss:
$70
Pros:
  • Sales associate who helped me
Cons:
  • Fake product

Preferred solution: Full refund

User's recommendation: Previous yes not now or this store theere is something shady going on

Ashaley D

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Verified Reviewer

Return perfume

I wanted to return a perfume I recently purchased. I did not like the fragrance, and I wanted to see if I could exchange the product or get a refund.
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Cons:
  • Poor service

Preferred solution: Let the company propose a solution

User's recommendation: Perfumania needs a valid phone number for online shoppers

Anonymous
map-marker Yukon, Oklahoma

Cheated out of my hard earned $$$$$.

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The worker at the store talked real fast saying certain fragrances were buy one get another one half off. I dont buy high dollar fragrances just stuff so I can smell good. (MALE) I bought two of their cheapest colognes she rang me up $80 bucks!!!!!!!!!!!!!! Going to Walmart from now Bro!!!!!! Im not blaming the worker. She was taught wellSarcastic
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Mike B Dfc
map-marker Dallas, Texas

In Stock.....oh wait, we'll cancel your order

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RUN away from this "vendor".....you will never get your items you order and if you do it will be weeks! Had 3 items/2 orders canceled AFTER the customer service rep stated it was "In Stock"....only to get an email the next day that it was not. And then they blame it on inventories....you JUST had it in stock. Then they will be gracious to offer a $10 off $60 purchase......you can get this anywhere by just signing up your email. Again....RUN!!!!
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Loss:
$200
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Alyzah Fwy
map-marker Durango, Durango

I am very upset cant speak with a representative still

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I need to know about my order i ordered here and payed the 2 day shipping and still dont have my tracking number need these for a gift for saturday
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Anonymous
map-marker Fort Lauderdale, Florida

Horrible, fake!!

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Please do not buy from them, perfume is not authentic. I smelled a sample of Burberry Black in the store, and the sales lady even applied it to me. It smelled amazing and all day I was in heaven every time I caught a whiff of it on me. The next day when I opened the bottle I was sold and applied it, I immediately knew it was fake. It smelled horrendous, like rubbing alcohol, and was in fact so offensive smelling I had to take a shower to get the scent off of my skin. Not only that, but it actually had started burning my skin where I applied it. Buyer beware, stay away from this place.
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Anonymous
map-marker Houston, Texas

First Colony Mall Location

Nowhere in the store does it say "NO REFUNDS OR ALL SALES FINAL".... Only on the receipt does it say in small print AFTER you buy the product!! The store manager at this location is ridiculous. They said it was a large bottle of product... when in fact it was a medium at the price of a large bottle. And on top of that the sprayer was damaged but still worked... so the manager did not even want to replace the bottle, not understanding that it was a gift and I did not want to give a damaged bottle of product as a gift.... witch already cost me as much as a large bottle. This store manager needs to be schooled on how to deal with retail customers. I WILL NOT RETURN TO PERFUMANIA AGAIN AND WILL TELL ALL I KNOW ABOUT HOW THEY ARE NOT FORTHCOMING ABOUT NO REFUNDS UNTIL YOU ALREADY BUY THEIR PRODUCT.
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Brooklyn, New York

Fake products

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I bought a perfume from here and it seems like its watered down!!!!! The scent doesnt last at all. Flower bomb is a parfume and when i get it at sephora it lasts all day. These perfumes are FAKE!!! Dont waste your money here
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Reason of review:
Bad quality
Kim E Dbl
map-marker Las Vegas, Nevada

Never Again!

I was visiting Vegas and coming from Canada. I placed a order online and had it delivered to the store out the outlet mall.

Received conformation from UPS it was delivered and went to the store to pick it up when I arrived. She told me absolutely nothing has been delivered. I called customer services and she checked into and said the person name that signed for it does not work there. Suggest I walk around the mall as ask if anyone else at another store may have it!

ARE YOU KIDDING ME! I work in customer service if I said that I would be unemployed! After several weeks with them saying not sure what they can do and me being in Canada they did finally credit my credit Card IT WAS RIDICULOUS what I went through. One person was helpful during this whole ordeal and the worst was ANNA.

The helpful person was JOSIE FELICIANO, she was aware of the situation because they did call her to see if she received it.

She was AMAZINGLY HELPFUL. Hate Perfumania but would go back to her and her alone for any purchases.

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Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Ana Bin

Cheap and shallow service

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The worst costumer service I used to buy perfume there and the last time I bought few to give away and I need an extra bag for one os the perfume and they both denied a BAG!!!
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Ardeane G

Fake item

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I ordered Davidoff cool water and when i sprayed it all i smell is rubbing alcohol. Im so upset. This is not right never again. Fake
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Ardeane G

Fake fake

Cool water by Davidoff, fake smells like rubbing alcohol.fake I cant beleive it. Pissed
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Donna A Qye

Customer Service

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I had a problem with my billing/shipping address according to this company called my bank and everything was as it should be, it took 3 emails to resolve problem which the company representative charged my card for their answer and I still do not have the product I ordered,OH they said they would cancel my order does this include my 3 dollars back for POOR SERVICE
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Reason of review:
Order processing issue

About

Summary

Perfumania, Inc. is an American chain of fragrance stores. The company was founded in 1998. The company specializes in the sale of designer fragrances, bath products, body products, skin products, cosmetics, different gift sets and accessories. This fragrance retailer provides the latest fragrances and the fragrances, which are hard to find. Perfumania offers the fragrances of such brands as Armani, Gucci, Hugo Boss, Bvlgari, Escada, Estee Lauder, Adidas, Dior, Chanel, Baryshnokov, Moschino, Carolina Herrera, Celin Dion and so much more. The company offers a number of benefits, discounts and rebates.

Perfumania is the leading fragrance retailer in the United States.

Perfumania reviews and complaints

Perfumania is ranked 282 out of 1753 in Cosmetics and Personal Care category

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