Pep Boys Complaints and reviews

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  • 903 complaints
  • $211,267 claimed losses
  • $234 average
  • 84977 since Sep 02, 2007

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Pep Boys
Main address: 3111 West Allegheny Avenue 19132 Philadelphia PA
1-800-PEP-BOYS (737-2697)., , mediarelations@pepboys.com
Pep Boys reviews, Pep Boys complaints, read Pep Boys reviews, find Pep Boys reviews, Pep Boys scam reports
  • 903 complaints
  • $211,267 claimed losses
  • $234 average
Had an experience with Pep Boys?
Submit review ›
903 reviews found
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  • Mar 28
  • Lakewood, California
  • Terrible Service
  • 15

On the afternoon of March 18th I brought my 2001 Ford Ranger into the Pep Boys repair shop located at 5453 E. Del Amo Blvd. Lakewood, CA. 90712. I explained to the service attendant that I had a small coolant leak that appeared to be coming from the lower radiator hose and would like it inspected. I left my vehicle overnight as the shop was closing soon. The following day I received two phone... Read more

Was this review helpful? 2 0

  • Mar 04
  • Bellevue, Washington
  • Military Obligations
  • 3
  • 30

Pressured me to not attending my Guard Weekends for the military and tried to demote me if I went on the weekend training I am obligated or do. Treated me poorly and continued to o reassure me to get out of the Military Reserves and if I didn't it would be a detriment to the com pant and m t future management also gave me horrible hours and treated me poir K y and I felt pressured to get out of... Read more

Was this review helpful? 3 0

  • Feb 24
  • Pittsburgh, Pennsylvania
  • Brake Line
  • 25

Pep Boys wanted $420 to replace 3 feet of brake line! Are you kidding me? The Break Line alone is only $15 and they claim it would take them 3 hours to replace it. Normally, it would only require 20 minutes for an experienced mechanic to replace the line. Why 3 hours? Pep Boys claims their labor rate is $107/hr....this is ridiculous. When I told them I was not paying that, they proceeded to... Read more

Was this review helpful? 0 0

  • Feb 11
  • Manalapan Township, New Jersey
  • Tire Repair
  • 1
  • 27

Hi, I just received a call from my local pepboys that my 4 month old tire cannot be repaired due to a damage to my Rims. It seems to me that your locations inability to provide me with preventative solutions led me to damage my car and now your facility can't even fix it. This email very similar to one I wrote when I brought my car to pep boys for an oil change and all of a sudden my check engine... Read more

Was this review helpful? 0 0

  • Jan 26
  • Holtsville, New York
  • Water Pump Change
  • 34

Had s.u.v towed to pep boys oct.25 2013 pep boys mechanics was driveing the vehicle in and out of garage for bout a week and a half haven't sayed anything bout car missing, smokeing ,funny sounds coming from engine .once the mechanic start to take car apart then they call an notified me my timing belt was warn it was bout time for a new one their words were may as well change the belt also we... Read more

Was this review helpful? 0 0

  • Jan 22
  • Philadelphia, Pennsylvania
  • Entire Service
  • 33

(Collegeville, Pa) - I took my car to Pepboys in a panic because my car was making a very loud noise. I dropped my car off Sunday morning and told them I would need it back before Tuesday morning for school. I was told I would hear from them first thing Monday morning if not sooner. I did not get a call until noon on Monday. After being put on hold three separate times by Brandon, I finally... Read more

Was this review helpful? 0 0

  • Jan 15
  • Lake Worth, Florida
  • Interior Changes
  • 1
  • 34

They were great before but now they suck! They changed everything around so that now all the services you need is at one desk, sounds great? Mabey to corprate on paper but in reality it sucks big time. There is no obvious place or line to go to for the service you need like before parts counter was towards the back the registers were up front by the main entrance the service desk was by the... Read more

Was this review helpful? 0 0

  • Jan 07
  • Salt Lake City, Utah
  • Bad Customer Service
  • 25

I went to Pep Boys in Orem, UT to purchase 4 brand new tires for my SUV. I went with Pep Boys due to their selling me with this rebate of buy 3 tires & get one free with mail in rebate. The person who sold me, told me to enter my info online & it will take less than 1 week and they will process the rebate & mail it to me instantly. FALSLY telling me that it takes up to 8 weeks. On the... Read more

Was this review helpful? 1 1

  • Dec 24, 2013
  • Automotive Service
  • 1
  • 32

Lakeside, CA Pep Boys. First that little "membership card" they give you is completely worthless (didn't save one cent despite they looked me up by name and number), then the guy at the counter just tried upselling me when all I wanted was a couple of tires. I finally get the tires on and the car comes back a mess they couldn't even wash off the *** from putting them on and although small, they... Read more

Was this review helpful? 0 0

  • Dec 22, 2013
  • Car Towing
  • 3
  • 61

I had my car towed to Pep Boys in sterling heights because it wouldn't start. They charged me a "crank no start" fee of $97 when all they did was crank on it over and over until the battery died, they did no actual work to my car. They also failed to put my engine cover back onto my engine, so i called the store to see if they still had it and the manager said "I don't know, maybe." I then had to... Read more

Was this review helpful? 0 1
 
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