Peoplesmart
Peoplesmart Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Peoplesmart has 1.4 star rating based on 29 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Affordable database service, Helped me fast, How fast they helped.
Cons: 240 dollar free trial, Unauthorized billing, Beenverified not honoring subscription.Recent recommendations regarding this business are as follows: "I wouldn't purchase this".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Peoplesmart has 1.4 star rating based on 29 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Affordable database service, Helped me fast, How fast they helped.
Cons: 240 dollar free trial, Unauthorized billing, Beenverified not honoring subscription.Recent recommendations regarding this business are as follows: "I wouldn't purchase this".
Most users ask Peoplesmart for the refund as a solution to their issues.
Consumers are not pleased with Billing Practices and Privacy and Data Security. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCanceled trial and still charged
Preferred solution: Full refund
Scam scam scam
What is unethical about this practice is (a) enrolling participants in TWO separate services on the sly and (b) only canceling ONE when customers are clearly attempting to sever ties with/cancel all services. Additionally, every other service (student loans, credit cards, etc.) send monthly billing statements to customer's email to remind/provide record of upcoming bills and withdrawals from one's checking account.
A thorough perusal of my email accounts (b/c I save everything) demonstrates that Peoplesmart NEVER sent any such emails. Ever. Even my spam/promotions folder is holding onto stuff from the past few months, and there was nothing.
Therefore, refunding four months is a hollow gesture at best, considering that they charged me for 16 months, when only ONE of those months were what I wanted (and assumed) I paid for.
Given how many complaints similar to mine that I've found on this site and others, it's clear that this company is engaged in non-ethical business practices and that it will continue to do so.
In October of 2014 I purchased the $19.95 for a month of background checks and cancelled within days. I have never had any record of emails from PeopleSearch at all...yet they have somehow been charging me.
I'd NEVER ordered (or wanted) Identity Smart, and yet a perusal of this site shows that others who have had the same issue are being told they cancelled Identity Smart and not the former. This is utter and complete garbage and a scam.
They've STOLEN close to $300 from me and I'm definitely pissed.
I'm contesting these charges with my bank and reporting this organization to both my state's consumer advocacy group, FTC, as well as the BBB.
- 240 dollar free trial
- Unauthorized billing
Full refund
Unauthroized charges peoplesmart
just noticed an "authorized" transaction on our paypal account...
will probably be blindsided with an explanation like they have with so many other people.
Watch Out!!
working now with paypal to get everything blocked and charges reversed. this is not right
now I can't press enter unless I write and eighty plus word story about our complaint.
This should tell you that PeopleSmart are Smart to trape you in, and I am writing eighty words so I can get this written and presented to the public.
Please be advised and check the charges on your different accounts.
great..I have reached 91 words.
- Peoplesmart customer service
- Unauthorized billing
- Refusal to refund entire amount
Incorrect Information
My name is Everylee Mitizie Watson.
I am not related to a Claire M. Cahill, please take her off my information. mitiziewatson@***.com, and mitiziemouse@***.com. Also, my number is incorrect. I no longer have 317-924-****. For about 15 years. Also, my son and husband, do not have that number. Douglas Ed.Watson, and Isaac B. Watson, Sr. And I am a woman. You have Sr. after my name Everylee Mitizie Watson, no Sr. Please correct. Need to verify send email to mitiziewatson@***.com . I can not think of anymore words. I will put letters so it will let me send this to you. Thanks.
Thanks a million,
Grandma Mitizie. I am 63 years old. I hope this goes thru. I hope this goes thru. I hope this goes thru. I hope this goes thru. I hope this goes thru. I hope this goes thru. I hope this goes thru.
- I liked
Peoplesmart Service Charges Review from Tyler, Texas
They charged my debit card and I want my money back in my account now . This place is horrible will never use again
Peoplesmart Service Charges Review from Findlay, Ohio
I just found out that someone set up an account with peoplesmart back in January with my credit card information. When I called the customer service number I was told the account would be cancelled and I was only going to be refunded for this billing cycle for 14.95! I feel I should be refunded for ALL the charges because I wasn't using whatever service they offer!
Scam use unethical means to get and keep memberships
I used the 1.00 fee for one time use. they signed me up for membership, never sent the confirmation e-mail they said they sent.
no monthly e-mail of receipt of fee on credit card. they do send e-mails to get you to upgrade. This is unethical and a scam. I had to hit cancel membership 6 times before it would register cancelled membership.
I went in to cancel membership over a year ago, and now I see what happened, they don't accept the cancel membership when you click it the first time.
Scam!!! A class action suit should be filled against this company.
- Refusal to refund entire amount
PeopleSmart is a scam!
Last July 2014, I used this service once for a $1 fee. The confirmation email containing the statement, "After your trial period, you will be charged $19.95 for your PeopleSmart membership and it will automatically renew upon expiration at the same price every month unless canceled," went to my SPAM email.
After carefully reviewing my credit card statements, I discovered today that I have been charged every month for a year! Costumer service refunded only three of those payments. I feel completely abused and defrauded by PeopleSmart.
The customer service representative resent the original email to me and it went to my SPAM a second time! I asked for the name and address of a corporate representative to whom I could send a letter.
He told me that there was no such person! I was vulnerable when they stole money from me each month, but I'm not so gullible that I believe a company functions without living, breathing management.
My credit card was charged $239, I was refunded $60. I want to be refunded the balance of $179.
Peoplesmart - Trial Membership Review from Roseville, Michigan
Never authorized charges for this service past a trial in 2012, and have been charged for the past 4 years!!!! Check your records, service has not been used !
I cancelled my membership two years ago and it kept charging me.
On April of 2013 I used PeopleSmart's one dollar trial. After cancelling the trial moments after, I thought I would be good and not have to worry about further monthly charges.
I used my bank card for my one dollar trial, that I rarely use anymore. After really looking at my bank statement last month I saw a charge of $9.95 and decided to take a look. I logged back onto my account at PeopleSmart and found that they have been charging me for the past TWO YEARS! Costing me more than $220.00 and I want all of that money back!
I haven't used this website once since my one dollar free trial and I feel as though I have been scammed. When I called the support line and tried to talk to someone they told me that it was not a scam and that there was more than one cancellation that I had to perform.
- Unauthorized billing
- Refusal to refund entire amount
Full refund
Peoplesmart - Personal Information Disclosure Review from Dupont, Washington
People smart, in my opinion, appears to have intentionally prayed on me by selling access to a phone number and address for a few dollars hoping that we wouldn't read the "fine print" of the "terms and conditions" agreement so that they could bill us for years for monthly services that we never used, not once after that initial purchase, and while doing so never sent us any bills, statements, emails, or other notices, that are common with reputable institutions.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Moss Landing, California7 day trial period!! HA!
I signed up for the 7 day "free" trial period to check the credit report of a tenant (which I couldn't get anyway because you have to have their permission). Tried to get a background check on the same person, but was unable to find anything...I remembered to cancel in time, but then was signed up for another product...IDENTITY SMART, inadvertently.
I have been paying for 14.95 for 3 months before I realized it was automatically coming off my credit card.
When I called to cancel, they offered me the same service for 9.95! Are they kidding??
Full refund
PeopleSmart ripped off my checking account!
This was not my peoplesmart account, however, there was one in place. I finally gained access to it after 6 months of unknown charges appearing on my bank statement from peoplesmart. Apparently there was some fraud on my debit card & another person's name was on the peoplesmart account. I have since changed the information on it and have only gotten 4 months of refunds back and none of the monthly fees or "report" charges as they appear on this account.
Peoplesmart claims their 800# was on the bank statement, however it was not. Because of there repeated unauthorized withdrawals from my debit card, I have had to shut down the entire account and file a fraud report. I could not get a full refund from peoplesmart even though I told them this wasn't my account. I am seeking at least $59.80 as a refund. I have emailed, called and written them to no avail. I am hoping this website can help me straighten out the mess that my financial life has become because of this fraud.
I am glad at least the bank was on my side! Please help! Buyer beware, they will charge you monthly unless you cancel somehow. Good luck getting anything in writing! Don't use a service that doesn't verify where their payments are coming from or if they are fraudulent!
- Unauthorized billing
- Constant charges
- Fraud
Full refund
People smart compaing
I used People Smart once in 2013 and was charged $4. Then I was charged $19.95 a month since then. I didn't discover that until I was going through bank statements for my taxes. I called them and my account is now closed (I received a new ATM card, so they no longer had a way to charge me). However, they will not reverse the charges, claiming they can't since the account is closed. They did reverse one $19.95 charge, which is one month. However, they billed me for 14-15 months.
I have read enough complaints about them now that I realize I am by far the only person who did not realize when I paid for one report that I would be charged every month after that.
I would like to be fully credited for all of the charges in 2014.
Thank you for any help you can give me. I find this kind of practice reprehensible, and yes, perhaps in the fine print, they mention the monthly charge, but they do this with the expectation no one will read every caveat and they can simply charge cards every month.
How interesting that a company who wants to dig up dirt on people is so dirty in their own business practices.
Full refund
Peoplesmart - Trial Membership Review from Harold, Kentucky
I applied for a 7 day trial membership but after one search I realized that their information wasn't up to date. I cancelled my trial period 4 days in advance but was advised that I would still be billed. SITE IS A SCAM.
Mathew Dillion
Banner, Ky 41603
I was told I had a free 7 day membership, then they double charged me for another service that they wouldn't allow me to access.
I would like to be ENTIRELY refunded please. This is a giant scam, I couldn't access ANY information that I was promised when I signed up, and they illegally charged my card 19.95 THREE TIMES.
I signed up originally for a 7 day free trial where they said all personal information would be available. When I tried to access the services, absolutely nothing promised was available. Rather, I was constantly redirected to a new page prompting me to pay 19.95 for the previously promised service. When I reluctantly paid that, it redirected me AGAIN to pay 19.95.
That's when I got fed up and checked my credit card statement.
THEY CHARGED ME 3 TIMES FOR ZERO SERVICE. This place is a giant loop of lies.
Full refund
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