PennyMac Complaints and reviews

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  • 31 complaints
  • $301,724 claimed losses
  • $9,733 average
  • 4174 since May 17, 2012

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PennyMac
Main address: 6101 Condor Drive 93021 Moorpark CA
(800) 777 4001, (888) 457 0047, , cust-homeloansolutions@pennymacusa.com
PennyMac reviews, PennyMac complaints, read PennyMac reviews, find PennyMac reviews, PennyMac scam reports
  • 31 complaints
  • $301,724 claimed losses
  • $9,733 average
Had an experience with PennyMac?
Submit review ›
25 reviews found
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  • Apr 17
  • Orlando, Florida
  • Late Posting
  • 4

Sent payment to them on time and was posted two weeks later and then charged late fee. WHY SHOULD I ENTER A 100 WORDS FOR TO EXPLAIN A SIMPLE PROBLEM THAT IS PROBABLY NATION WIDE . T STARTED OFF WITH THEM WITH TWO OTHER PROBLEM WHICH I COUNTED AS A START UP PROBLEMS BUT THEY HAVEN'T STOPPED . I think a letter to the State Attorney's office is in line. I have read other threads with the same... Read more

Was this review helpful? 1 0

  • Mar 25
  • Houma, Louisiana
  • Mortgage Service
  • 1
  • 14

Bank of America sold my mortgage to this HORRIBLE company. I have been with them two months and both months they didn't process my payment until it was late. The first time I mailed my payment a month in advance. Once the last day of my grace period came the check still hadn't cleared my bank. I called and they said they never got it. I stopped payment on the check and paid over the phone. ... Read more

Was this review helpful? 4 0

  • Mar 19
  • Mechanicsville, Maryland
  • Mortgage
  • 28

All went well our attorney emailed us and PennyMac back and forth calls were recorded on both sides the terms were hashed out and we were told our loan would be a fixed rate loan for 418 months at 2%. Just make three payments on time for the three months and the paperwork would be in the mail. The mail came and nothing even close to what they agreed to was in the mod papers. they sent us a... Read more

Was this review helpful? 0 0

  • Mar 06
  • Mortgage Services
  • 54

Bank of America absorbed Countrywide Mortgage a couple of years back. Bank of America is not my favorite bank to begin with but I stay with them. Then they sold the Mortgage to Penny Mac sometime last year, I never heard of this company so I called them and was told to transfer my allotment to their web site but make sure I mail my payment till the allotment kicks in, We made double payment in... Read more

Was this review helpful? 3 0

  • Mar 05
  • Loan Services
  • 74

Below is a link I found on the president of Pennymac. How is that this person was able to create another company after being convicted of this. My loan was taken over in 12/2013 and it has been a freaking disaster. I have sent them 5 payments, yes 5 payments even though I only owe them 4 payments. Every dam day they call my house stating they need to talk with me about the status of my loan. what... Read more

Was this review helpful? 3 0

  • Feb 21
  • Fort Lauderdale, Florida
  • Loan Payment
  • 2
  • 61

New cust with PennyMac. My first payment of $1,096.22 was due 12/1/2013. I sent a check for $1,300.00 with instruction to have the difference applied to principal, Not to escrow. I spoke with several people at PennyMac to have this corrected. I was told that the reason why the difference was sent to escrow was due to a shortage in escrow after my taxes were paid by PennyMac on NOV 15th, 2013. I... Read more

Was this review helpful? 4 0

  • Feb 18
  • Knox, Indiana
  • Mortgage
  • 3
  • 43

I have to jump though hoops to pay my mortgage each month. The automated system hangs up on you once you enter you info and wait on hold for almost five minutes. It then says they are closed and to call back.Whats the point of automated if you have to speak with a rep that you are never going to get to. Now all the numbers say they are non working. This company is company is BS and makes me miss... Read more

Was this review helpful? 1 0

  • Feb 05
  • Buford, Georgia
  • Mortgage Servicing
  • 4
  • 66

My Home Loan was going perfect with Bank of America. No issues, easy to sort out problems. PennyMac bought my loan and I haven't had nothing but ISSUES with them since. They are not only slow to respond they make you hold for a VERY long time with calls. We also have an insurance claim out and since they are in California they are forcing the funds to stay with them. THe work is nearly complete... Read more

Was this review helpful? 2 0

  • Jan 18
  • Salt Lake City, Utah
  • Mortgage Servicing
  • 2
  • 77

I always read complaints and reviews about companies that I have business with.I did same thing with Penny Mac.I wanted to switch home owners insurance because if I bundle that insurance with my car insurance,I can lower home owners insurance premium.I paid for last year $674.00,but with new insurance company my payment would be $520.00. I have learned from this web site about some issues with... Read more

Was this review helpful? 4 0

  • Jan 11
  • Denver, Colorado
  • Awful Customer Service
  • 45

They cant set up bi weekly ACH withdrawals, don't call you back, and just *** me the *** off. I actually had to look online to see if my mortgage was with a real company. I may refinance to get away from them. BUYER BEWARE. It ismaking mead more to this so ignore anythingfrom here as this sie lfdjksd sdjflksdj fljdjslakfjl jklfj;k; jdfkfm fsd f sd fasd asdf sf sd f sdf sf sf s fas df sadf... Read more

Was this review helpful? 0 0
 
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