Pearson Education Complaints and reviews

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  • 13 complaints
  • $2,433 claimed losses
  • $187 average
  • 343 since Aug 29, 2012

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Pearson Education
Main address: One Lake Street, 07458 Upper Saddle River New Jersey
800-922-0579 , ,
Pearson Education reviews, Pearson Education complaints, read Pearson Education reviews, find Pearson Education reviews, Pearson Education scam reports
  • 13 complaints
  • $2,433 claimed losses
  • $187 average
Had an experience with Pearson Education?
Submit review ›
13 reviews found
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  • Feb 16
  • Denver, Colorado
  • Pearson Online
  • 1
  • 8

Worst company I have ever had the misfortune of being taken advantage by. I am currently in college and am forced by my school to use their online labs as a portion of my on campus grades. I have failed two online classes, French and Trigonometry, because the answers I gave were not correct according to Pearson's online quizzes. This is contrary to the fact that while taking the online quizzes,... Read more

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  • Jan 13
  • Valdosta, Georgia
  • Software Access
  • 16

The customer support is not closely connected to the company or materials. Therefore, they could not given me alternate access to text needs to complete my assignments for my course work, which could affect my grade and therefore, financial aid. They should give me alternate access, such as an ebook copy but customer support can do nothing really. I am looking for a name in case I initiate a suit... Read more

Was this review helpful? 0 0

  • Nov 23, 2013
  • Seattle, Washington
  • Pearson Higher Education
  • 19

I am using Pearson's MyMusicLab. The curriculum itself is great, however, it is rare for a test to be error free. The questions and music clips frequently don't match, right answers are marked wrong and many questions are vague and worded in such a way that there may be a least two different answers. Questions at times are of a trivial nature and not used to emphasize the material that is of most... Read more

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  • Oct 03, 2013
  • Online Support
  • 44

When logging into this site it prompted the message invalid user information, so I sent an email asking for the correct one. They sent me the wrong information. So I e-mailed online support a week later they got back to me. I replied and waited almost another week. I tried calling and online chat but the wait was too long. After an entire month of waiting they sent the information to the wrong... Read more

Was this review helpful? 0 1

  • Sep 26, 2013
  • Homework Assignments
  • 22

Some of the homework assignments would not load completely. I called, tried the chat, & emailed the customer service about this issue. I hung up after waiting 2 hours by phone. I waited about an hour to an hour and a half for the chat. When I finally got someone on the chat, I asked my question & the person leaves & the chat is over! So i emailed them, it took them four days to... Read more

Was this review helpful? 0 1

  • Sep 11, 2013
  • Palm Harbor, Florida
  • Tech Support
  • 22

I have tried calling tech support 7 times at different hours of the day and week. The 24/7 hour support is a lie. Personally I don't think they even have tech support. I spent a total of 14 hours on hold, 2 hours each call. I tried there "Live Chat" that they talk about while you are on hold. You log on and the counter says someone will be with you in 30 minutes, you wait 30 minutes and is... Read more

Was this review helpful? 0 2

  • Sep 05, 2013
  • Edmonton, Alberta
  • Course Code
  • 24

Purchased an Access Code for E-Text only to find out you cannot use the eText unless you have a course code. This is Ridiculous the content is already made why not have it available for self study. The pearson "My___Lab" is very difficult to navigate and help for access code problems takes forever and leaves you disappointed since there is nothing they can do. I believe there is a lot of... Read more

Was this review helpful? 0 1

  • Sep 04, 2013
  • Online Service
  • 24

To communicate with an agent took 55 minutes (the original counter said the wait time was 45 minutes) for a Chat session (which, the website said, was the fastest way! Hah!). Then, when I was finally connected to Harriete, she kept on having me do the exact same things over and over that I had told her did not work (the registration screens). After each answer, I had to wait about 2-4 minutes... Read more

Was this review helpful? 0 2

  • Sep 04, 2013
  • Greenville, South Carolina
  • Bad Customer Service
  • 21

I purchased a new Statistics book and scratched off the code and attempted to register for the online aspect of my class. The code did not work and it said it did not recognize it. So I tried calling customer support and after waiting 30 minutes, I decided to wait for the chat service as well. I ended up waiting exactly 1 hour and 28 minutes for both services without getting a response from... Read more

Was this review helpful? 0 1

  • Sep 04, 2013
  • Pensacola, Florida
  • Access Code
  • 20

I bought a new Pearson Computer Science book with their name on it, with an access code card in the book. It does not work. Pearson support tried 4 times to access the code. They say the code is available, but does not work. They said they would advance to next department and give me a new code. I still have not heard from them. Mean while my IT/Computer class is going on. Very poor... Read more

Was this review helpful? 0 2
 
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