Pearle vision Complaints and reviews

Pearle vision reviews, Pearle vision complaints, read Pearle vision reviews, find Pearle vision reviews, Pearle vision scam reports
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Industry: Eye and Ear Care
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  • 132 complaints
  • $19,643 claimed losses
  • $149 average
  • 8367 since Jul 19, 2007

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Pearle vision
Main address: 4000 Luxottica Place 45040 Mason OH
1-800-YES-EYES, , http://customercare.pearlevision.com/app/ask
Pearle vision reviews, Pearle vision complaints, read Pearle vision reviews, find Pearle vision reviews, Pearle vision scam reports
  • 132 complaints
  • $19,643 claimed losses
  • $149 average
Had an experience with Pearle vision?
Submit review ›
132 reviews found
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  • Mar 04
  • North Tonawanda, New York
  • Eye Exam
  • 3
  • 18

I have been a loyal pearle vision customer for over 10 years. I had run completely out of contacts (yes, I know my own fault) and called to order more. Apparently my eye exam was overdue and I could not get in for an appointment until 7 days later. I asked for a single pair of contacts to get me through the next week. After speaking with the doctor, they said, "Sorry can't help. Doctor told me... Read more

Was this review helpful? 2 1

  • Dec 23, 2013
  • Lawton, Michigan
  • Refund
  • 22

Ordered a pair of non-prescription sunglasses for my husband as a Christmas gift. (The pair in the store was scratched) I was told it would only take a week. That was December 8, 2013. It's now December 23,2013 and never received a call that they came in. Long story short, the employees are unprofessional, rude, and extremely unorganized. (They had issues finding my prescription glasses the... Read more

Was this review helpful? 0 3

  • Nov 01, 2013
  • Broken Arrow, Oklahoma
  • Eyeglass Lenses
  • 1
  • 29

Had done business with Dr. Ross owner of the Pearl Vision in Broken Arrow, Okla. for 15 years and several pairs of expensive glasses. Last set purchased from them were $450. Have a problem with Anti-Glare where it make the glasses look foggy/cloudy and was told they would replace the lens for $310. (only 30% off ) Not very happy with that poor of quality lens in a $450 set of glasses and how... Read more

Was this review helpful? 0 0

  • Oct 23, 2013
  • Eyeglasses
  • 1
  • 22

We went to purchase our sons first pair of glasses. The sales person told us that depending on the type of frames, that we could get them the same day. After we were done, we were told because we were getting Polycarb lens that it would be 7-10 days, but there was a good chance it would be in 5 days. We called after 9 days only to be told that the person who fits the frames is on vacation and... Read more

Was this review helpful? 2 0

  • Aug 29, 2013
  • Eyeglasses And Crizal Lenses
  • 1
  • 53

My 1 1/2 year old eyeglasses from Pearle vision in Peabody Ma. Crizal Scratch Resistant Lenses all of a sudden developed scratches in just one lens. It was so bad I could not wear them anymore. Talk about a migraine. I brought them back to Pearle Vision where I purchased them. I was told the manager would look at them and call me in the morning. She did not. After two day I stopped in and... Read more

Was this review helpful? 0 0

  • Jul 18, 2013
  • Houston, Texas
  • Eyeglass Purchase
  • 1
  • 66

Poor customer service and glasses poorly made. Got new lenses in frames I purchased from another company. Almost immediately the new lenses began falling out of frames. After several months I took frames to original vendor for repairs and was informed lenses had not been properly put in frames and would continue to fall out. Also, when I picked up glasses from Pearle I was not permitted to try... Read more

Was this review helpful? 1 0

  • Jun 07, 2013
  • Rochester, New York
  • Pearle Vision
  • 63

I didn't know I received poor quality glasses until after the 1st month the pin fell out of the frame. Then I didn't know that a short pin was put in when they replaced it instead of the correct pin and 8 months later it fell out again, this time the lense cracked! I went to another opt shop and was told that the lenses are wrong for me and they didn't know why their Texas company they order... Read more

Was this review helpful? 0 0

  • Mar 28, 2013
  • Houston, Texas
  • Eye Glasses And Lenses
  • 73

I purchased a pair of glasses totaling $510 with lenses. 6 months later the arm for the nosepad broke. My 1 yr warranty guaranteed 1/2 price for another frame. When I went to Pearle with my situation I was told - we no longer carry the frames, so you must purchase new lenses. I was then calmly told that since I placed a spec of glue on the frame to hold the nose piece temporarily, the whole... Read more

Was this review helpful? 2 0

  • Mar 24, 2013
  • Lincoln, Nebraska
  • 2
  • 79

I have bought glasses and contacts from Pearle for years but the last two times the quality seemed to get poorer. My most recent visit was a month ago to buy glasses. I usually get contacts but the doctor recommended glasses for a few months to treat my dry eyes. Between the eyeglass lenses and the frames, my bill was $440, exam not included. WIthin one month my glasses feel loose and wiggly,... Read more

Was this review helpful? 0 3

  • Mar 17, 2013
  • Minneapolis, Minnesota
  • Eye Glasses And Lenses
  • 2
  • 79

I purchased a pair of expensive glasses (about $450) in June, 2012. They immediately became scratched and I am getting small "pock marks" on them. I have worn glasses for 60 years, so I have plenty of grounds for comparison and I have never had glasses that scratched so easily and I have never seen anything like these marks. When I complained, the rude employee tried to blame it on me - poor... Read more

Was this review helpful? 1 1
 
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