Pacific Hot Tub Solutions
Pacific Hot Tub Solutions Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pacific Hot Tub Solutions has 3.5 star rating based on 5 customer reviews. Consumers are mostly neutral.
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Review authors value the most Location and Diversity of Products or Services. The price level of this organization is low according to consumer reviews.
Media from reviews
Blocking our driveway
DANGER SHODDY HOT TUB REPAIR BY PACIFIC HOT TUB SOLUTIONS
Pacific Hot Tub Solutions Portland Oregon hot tub repair and services
My name is Scott the GM at PHTS . most of what you read on these ugly posts are not true or fabricated to sound as bad as possible!?
Look to real sites for accurate ratings and conflicts BBB A- rated 4.3 out of 5 stars, Google 4.5 out of 45 reviews, and 14k on Facebook 4.4 out of 39 reviews. who follow our direction and approach to customers and dig their spas they've bought! Show no quarter to unaccountable drama websites like this one. I'm only posting this now to set the record straight!
13851 Beavercreek Rd. Oregon City Oregon 503-913-**** Come check out the reconditioned hot tub world and our pricing!
- Ability to afford a quality hot tub
- UPDATED CONSUMER INFORMATION - " DAN TRUSSELL REVIEWS " STATE OF OREGON.
Online reviews for Dan Trussell and other businesses have been falsely posted by Pacific Hot Tub Solutions trying to game the system to make a buck. The reviews have been posted on Google, Facebook and other review sites. In Oregon the government is cracking down on Pacific Hot Tub Solutions and its owners Kim Stogsdill and Scott Stogsdill to make sure citizens aren't shelling out their hard-earned money under false pretenses, reports The State of Oregon consumer fraud division. The owners of Pacific Hot Tub Solutions have been convicted of Fraud, Grand Theft, *** Heroin, and consumer fraud among other crimes over the last decade.
Following a recent investigation of Pacific Hot Tub Solutions and its owners Kim Priest and Scott Stogsdill it was revealed to have published hundreds of fake online reviews, about Dan Trussell, Oregon Hot Tub, and PDQ Spa repair. The State of Oregon Competition and Markets Authority (CMA) is on a mission to stop fabricated reviews from being posted and to remove the ones that already exist.
According to the State of Oregon, more than 200 consumer reviews have been posted by this company using over 115 alias or simply posted as anonymous. The regulators have the power to go after consumer protection law violators with civil or even criminal proceedings. Pacific Hot tub Solutions has 4 judgment against the company resulting in over $250,000 in compensation to affected business and individuals.
Oregon regulators are trying to crack down on fake reviews posted by the owners of Pacific Hot Tub Solutions. Company owners Kim and Scott Stogsdill have been taken to court and ultimately fined more than $80,000 for posting 68 fabricated review about long time hot tub store owner Dan Trussell.
The State of Oregon is asking for your help in this case. If you see reviews of the negative nature about Dan Trussell, Oregon Hot Tub, or PDQ Spa repair, Please report the reviews to The State of Oregon Consumer Fraud line.
Never do business with these people. Kim, the owner is a liar. Pacific Hot Tub Scam
Never do business with these people. Kim, the owner is a liar and poor business person.
If you claim to have a problem she will point the finger at everyone else but herself. I am an electrician who has wired a 100 hot tubs and know exactly how to wire them regardless of the manufacturer. I know how to read schematic. Anyway, friends purchased a tub from these guys in Lincoln City and asked me to wire it and I did.
The tech came out while I was there and said I wired it wrong because the GFI was tripping. I explained that I did not wire it wrong, showed him the wiring diagram and he said he didn't have time to argue with me and said call when we have it wired correctly. The spa was a Sundance spa, so being fair and wanting to be sure I didn't make a mistake, I called Sundance Spa and talked with them over the phone and even emailed them pictures of how I wired it. They said it was wired correctly.
Called PHTS back and they basically told my friends to pound sand and how they had a lot of problems with how electricians wire their spas. So after a lot of back and forth they said they would come get the spa, take it back to there shop and test it (who does that?) and if there wasn't a problem with the spa there would be a transport fee. The folks at Sundance even said that was a bad idea because they aren't designed to be moved all over, it can damage the seals, crack hoses etc. So they get the tub back to their shop and guess what, it had a bad part that was causing a short.
Then Kim was as nice as pie and acted like none of the previous experience ever happened. What do you know, brought it back, hooked it up to the wiring I had installed and it worked for about 6 months, then had another problem with the filter and shutting off with a low flow light on. My friends bought a new tub and threw that one away, rather than try to deal with Kim on a warranty ($3500.00 out the window). None of this story is fabricated, it happened exactly like this and it took 3 weeks to resolve.
So the people that are writing good reviews obviously didn't have a problem but if you do, be for warned, Kim is never wrong until you prove her wrong. Not exactly the "customer is always right" kind of company.
Before you buy from them, go to another hot tub place and mention these guys and they will tell you the same thing. This company has a bad reputation in the spa business.
I never seen felt this way before?
I'm an IT guy and I bought a sweet spa from PHTS. The reviews are posted every month from the same dude just a new spin?!!
If you have a brain at all you will not believe such hatred and miss out on a hot tub? Go in there and see for yourself I bought the second trip over after I saw everyone wants to finance and these days I let no one, especially salesman control and posses my personal info credit score.
I saved and I scored at PHTS under $4,000 with nothing but my name and address! By the way they came out and made sure my water chems were perfect true caring and no charge.
- Professional work
- Honest
Anyone that would hustle a little old lady should be ashamed of themselves
My mom bought a hot tub from their Lincoln city store only to have it close a week later.Was strung along for 3 weeks before I could get proper sub panel.Was told it was going to be drop shipped to Platt Electric in Newport Or.Once at Platt they had no idea what I was talking about.Once the panel was received at a extra cost of 330.00 dollars A certified electrician installed said sub panel.Once there was power to the hot tub that's when we discovere heater did not work and several of the led lights were not working.They also sold my mom the tub with a three year warranty but delivered it with a one year warranty.The top was suppose to be in good shape or a new one would be supplied.Well all the straps on the top were torn off and there was a tear in the bottom of the cover.There was also over 40 screw exposed screw holes in the siding of the tub.After contacting the store in Oregon City I was told a repair man would be at my house in 2 1/2 weeks.After waiting all this time and taking off from work for the third time they called and said they could not make it.After waiting two more days for them to call I contacted them only to be told I needed to supply them with a electrical inspection permit.They said it was my fault the hot tub didn't work.I hired two different electricians to check the tub and test the heater.The heater failed for both electricians.I was willing to do all the repairs on the tub out of pocket.All I wanted was for Pacific Hot tub Solutions to honor the warranty on the heater and they couldn't even do that.Buyer Beware.....This is the most dishonest company I have ever delt with in the state of Oregon.Anyone that would hustle a little old lady should be ashamed of themselves..
•do NOT contact me with unsolicited services or offers
STATE OF OREGON REPORT ON UNSAFE HOT TUBS FROM PACIFIC HOT TUB SOLUTIONS
Complaint: On December 5th, 2013, Pacific Hot Tub Solutions (PHTS)replaced the control/heater unit in my spa after diagnosing the existing control/heater unit as unrepairable. On March 23rd, 2014, while investigating a water leak under my spa, I discovered that the PHTS technician had left the high voltage wires to the new control/heater unit EXPOSED. These wires should have been protected with weatherproof conduit and a weatherproof connector at the new control/heater unit. Water from the leak had sprayed on the "live" 240 volt/40 amp wiring and had sprayed inside the new control/heater unit. Water actually came in contact with both high and low voltage wiring! The PHTS technician also failed to bond ("ground")the two spa pumps to the control/heater unit. He also removed the wire to the ozone generator and rendered it useless. Luckily, no one was injured or killed before I discovered the problems. I immediately contacted PHTS and received an offer of $100.00 to go away. The next day the owner of the company profusely apologized for her employee's actions but offered no real settlement. However, after I filed a complaint with the Clackamas County Electrical Department the owner of the company refused to attempt any type of resolution unless I withdrew my complaints to the County, State and AngiesList. In October, 2014, the topside control unit that controls the heater, pumps and lights detached from it mounting bracket and fell back inside the spa enclosure. This rendered the spa basically useless. Spa the new control/heater unit was still under the one year warrantee, I contacted PHTS in writing. As of this date, PHTS has refused/failed to contact me regarding the warrantee repair. Regarding the initial installation, the State of Oregon has proposed fines to PHTS in the amount of $9,000.00 for license violations, permit violation and unsafe wiring practices. The State of Oregon has proposed a fine in the amount of $2,500.00 to the unlicensed PHTS technician. To date, PHTS is not licensed, bonded or insured with the State of Oregon.
Desired Settlement: I have invested almost a year of my time and efforts to bring this company into compliance with Oregon laws and Administrative Rules. I have engaged in numerous meetings and phone conversations with County and State officials. I have incurred personal expenses to process my complaints and repair my spa. I have lost use of my spa for almost four months. I am seeking a settlement in the amount of $10,000.00 from PHTS.
LONG LIST OF HOT TUB CRIMES - SHOCKING! PACIFIC HOT TUB SOLUTIONS
Sold my mom a tub that didn't work then told her she broke it.....
Pacific Hot tub Solutions
My mom bought a hot tub from their Lincoln city store only to have it close a week later.Was strung along for 3 weeks before I could get proper sub panel.Was told it was going to be drop shipped to Platt Electric in Newport Or.Once at Platt they had no idea what I was talking about.Once the panel was received at a extra cost of 330.00 dollars A certified electrician installed said sub panel.Once there was power to the hot tub that's when we discovere heater did not work and several of the led lights were not working.They also sold my mom the tub with a three year warranty but delivered it with a one year warranty.The top was suppose to be in good shape or a new one would be supplied.Well all the straps on the top were torn off and there was a tear in the bottom of the cover.There was also over 40 screw exposed screw holes in the siding of the tub.After contacting the store in Oregon City I was told a repair man would be at my house in 2 1/2 weeks.After waiting all this time and taking off from work for the third time they called and said they could not make it.After waiting two more days for them to call I contacted them only to be told I needed to supply them with a electrical inspection permit.They said it was my fault the hot tub didn't work.I hired two different electricians to check the tub and test the heater.The heater failed for both electricians.I was willing to do all the repairs on the tub out of pocket.All I wanted was for Pacific Hot tub Solutions to honor the warranty on the heater and they couldn't even do that.Buyer Beware.....This is the most dishonest company I have ever delt with in the state of Oregon.Anyone that would hustle a little old lady should be ashamed of themselves...
Not pissed, Best job, fair price. Honest company
- Honest
- Professional work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Portland, OregonSmear campaign! Look to the BBB not a BS blog site here!
I have been dealing with this stalker for over 2 years now! And, of course instead of competing with honor these so called, "customer" reviews are garbage! These are fabricated BS ads from Dan Trussell aka my used hot tub pro/ portland hot tub repair / the old hot tub factory / come on now posting pix from our Facebook is way stalker and suspect for obsessed behavior.
Please be smarter than he thinks you are go to our Facebook page, BBB report (4) complaints in 4 years, we'll take that. We've made a few mistakes and owned them and have become better as a company from it.
We also won the super service award from Angie's list for 2013! So, now what do you think? Do you believe a no name? no face? not a customer but, a deranged stalking fool who has seriously major issues!??
Watch the news footage of this scam artist predator!
Link to the truth here! Watch this video by Fox12 KPTV news segment on this guy!
*** copy and paste this ***
kptv.com/video?clipId=732****&autostart=true
Don't take my word for it! Watch video of a scared scam artist!
Can't hide from the truth danny boy! Get off our wave and quit making up stories to hurt us! Scott :)
Pacific Hot Tub Solutions Appointment Review from Hillsboro, Oregon
Pacific Hot Tub Solutions - Review in Shopping category from Wilsonville, Oregon
LINCOLN CITY HOT TUB SCAM, PACIFIC HOT TUB SOLUTIONS, HOT TUB REPAIR LINCOLN CITY Kim Priest and Scott Stogsdill
Hot tub fraud in Lincoln City. Time to take some responsability Kim Priest and Scott Stogsdill. You can not blame your companys problems on other people!
I was shopping for a hot tub and when the salesman said "let's go get you financed" I said I have not found anything I like he left me there and went to help someone else and fully disrespected me and my family. I guess if your not going to buy right then and there, they have NO time for you? I do not recommend! I have since found a company who listened to MY needs and I saved a grip of cash buying elsewhere.
Look to other hot tub companies to do business with. Typical salespeople and BIG business sales tactics. BUYER BEWARE!!!
pacific hot tub solutions lincoln city oregon HOT TUB REPAIR IN LINCOLN CITY SCAM.
WE FOUND OUT THAT PACIFIC HOT TUB SOLUTIONS IN LINCOLN CITY AND PORTLAND WAS BUSTED BY THE OREGON DEPARTMENT OF JUSTICE FOR FRAUD WITH BAIT AND SWITCH
Be careful of Scott Stogsdill and Kim Priest They have been busted by the police for grand theft, *** robbery and burglary.
PACIFIC HOT TUB SOLUTIONS CONSUMER FRAUD, PORTLAND HOT TUB REPAIR, LINCOLN CITY HOT TUB REPAIR, SCOTT STOGSDILL, KIM PRIEST
WE GOT A BAD HOT TUB DEAL AT PACIFIC HOT TUB SOLUTIONS. The worst part was the owner and manager.
We have never been treated so poorly by a company. We wish we never answered the post on Craigslist by Pacific Hot Tub Solutions. the manager Scott lied to us, We found out latter his name in the hot tub industry is "Slick Scott" from what we found out from other hot tub people he has a long line of bad hot tub deals. The owner Kim has threatened to sue us if we do not stop telling the truth about her company.
We have asked her to leave us alone but she will not stop harassing us. It got so bad we had to have the police issue a no contact order on Kim and scott the owner and manager. BUYER BEWARE ON PACIFIC HOT TUB SOLUTIONS. THEY NEED TO FIND A BETTER WAY TO RUN THEIR COMPANY.
Pacific Hot Tub solutions sells old bad condition hot tubs to the unknowing public. They offer no help after the sale and the warranty is worthless. DON'T GET SCAMMED BY THIS COMPANY WHO THINKS YOUR A SUCKER AND WANTS TO TAKE YOUR MONEY! DON'T FALL VICTIM TO PACIFIC HOT TUB SOLUTIONS GAME!
DO YOURSELF A FAVOR STAY FAR AWAY FROM THEM. DO YOUR HOMEWORK BEFORE DOING BUSINESS WITH THEM OR YOU WILL HAVE NOTHING TO HOLD ACCOUNTABLE!?? DO NOT GIVE YOUR HARD EARNED MONEY TO PACIFIC HOT TUB SOLUTIONS.
We are going to report this companys actions to The Oregon department of Justice consumer affairs line. RECONDITIONED HOT TUBS OREGON THEY ARE NOT
- Kim lied to us
- Scott lied to us
Preferred solution: Full refund
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You sound like a real ***