176 Osterman Propane Reviews | ostermangas.com @ PissedConsumer

Thera Sak

Ware, Massachusetts

Charge way more than national average

Mar 04, 2024

Got notice today that , Osterman have exhausted our fuel assistance at this time". On checking, we note it used up using WAY above local, or national average charge per LP Gallon ($4.3787."unit price) Thus using it up faster. Act 485****. Gillian &Bill Kenyon Seniors on fixed income 250 Keys Rd. Warren MA. 413.436.5749

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User's recommendation: Use fair market prices

Anonymous

Guest-2401067

New London, Connecticut

Sent overdue bill

Jan 30, 2021

1.0

I never got a bill for the minimum usage fee, which is very high, from 11/24/20. Just got a bill today marked Past Due with finance charges for 3 months!!!!! I really hate this company. I always pay them this ridiculous fee right away but cannot if they don't bill me.

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User's recommendation: Never use this company

Robin S Fzj

Unscheduled delivery

Jul 20, 2020

1.0

A few months ago, a tech come to our home to put a monitoring device on our propane tank. The tech told my husband that it can be monitored from our smart phone, and will make it easier to keep track and plan deliveries. Well today we got a delivery and we did NOT schedule it! When I called, they explained that they monitor it and when it gets below a certain amount, they schedule a delivery. NO ONE let us know that it was scheduled or being delivered. Now we have a bill that we have not planned for yet! We are always vigilant and place orders when we get around 20%. We have never run out before delivery...even when it was a week away. So angry right now!!!!

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Preferred solution: Considering we were not contacted, how about a 20% discount on the current bill

User's recommendation: Do not use this company!

1 comment

Anakin Ugj

Sep 28, 2020

This has been happening to me for years. Even when you ask them not to make a delivery they still make it. Get used to it.

Helpful

Anonymous

Guest-1830935

Pricing is crazy!

Mar 20, 2020

1.0

We've had Osterman for a long time and the prices keep going up. We're at over $5 now when the average price is mid $3's. Even after calling the best they could do was take off a few cents. It's just getting worse. Now they charge an extra fee for regulations? As far as the reliability rating. Sometimes we have to call to get a delivery. Not very reliable.

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User's recommendation: Stay away unless you want to throw your money away

1 comment

Nandita Dkj

Apr 05, 2020

There doing the same to me over 5,50 a gallon i am looking for another company

Helpful

Anonymous

Guest-1913337

Rutland, Vermont

I was paying my bill on line

May 08, 2020

I call this morning for propane delivery- Your customer service is so rude- I paid it off on your web site and she said call back it 3 days because I was in the wrong fuel portal- well take it off the computer- I work in customer service and I would never think of talking to people like that- I guess it time to look for better company.

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User's recommendation: I would not recommend

Anonymous

Guest-1707297

Southbridge Town, Massachusetts

Buyers beware/ no creditable technicians./ no loyalty to long term customers

Nov 13, 2019

1.0

I received a call from Osterman asking permission to switch the outside gas tank due to age and state requirements. The tech pulled the old tank and hooked up the new one. He then came into the home to relight the furnace pilot. He was unable to light the pilot light and stating repeatedly he had never worked on our model type. He then started claiming the furnace was broken, outdated and lacking a working safety valve. He went outside and removed the gas tank effectively leaving me with no heat or a way to resolve the situation. Approximately 24 hours later a full inspection of the furnace, feed lines and stack deemed it fully functioning and safe with no justification for shut off let alone a tank removal. Osterman offered no assistance to remedy their mistake after 24 years of service with them. The company has been sold and they no longer did service calls. I went three weeks without heat while securing a new gas provider. I have yet to even receive reimbursement for the gas they removed in the original tank. Both inspectors and new company techs that came in after the incident said I had been victimized by an idiot that had no business working in the field with customers.

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Cons:

Unethical
Customer service
Consumer risk

1 comment

Guest-2144776

Mar 09, 2022

Who is your new supplier

Helpful

John R Wui

North Haven, Connecticut

AVOID SIGNING A CONTRACT

Nov 12, 2019

2.0

Updated by user Nov 14, 2019

No I am just posting my reviews on sites and forums so others are informed.

Original review Nov 12, 2019

Was Billed $90 for minimum usage fee that I was not aware about. I explained that I did not know I was under 50 gals in the period of 10/1/18-10/1/19 but they would not credit me the BS charge. I am sure it was hidden in the fine print and if I knew about it would of made sure I purchased at least 50 gals. I would read other reviews before signing any contract with this company they are not into any customer service. In my case they could of at least waived it for one time.

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Loss:

$89

Pros:

Reliable

Cons:

Customer service
Unethical
Fees

Reason of review:

Pricing issue

Preferred solution: Full refund

1 comment

Guest-1996752

Mar 26, 2021

JUST A FYI THE MUC CHARGE IS CLEARLY WRITTEN ON THE APPLICATION YOU SIGN NO FINE PRINT, SO YOU CANT BLAME THE COMPANY BECAUSE YOU DIDN'T READ WHAT YOU WERE SIGNING THEY PROVIDED ALL THE CORRECT INFORMATION AND YOU JUST DIDN'T READ WHAT YOU WERE SIGNING NOT THE COMPANY'S FAULT

Anonymous

Guest-1686847

Crooks

Oct 22, 2019

1.0

They don't want residential business, this is clear! Stay away and save your money. Buy your own tank. Go anywhere else. Please

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Cons:

Unethical

Reason of review:

Poor customer service

Rip o

Palmer Town, Massachusetts

Boycott Osterman

Sep 06, 2019

1.0

Local propane companies are two dollars less a gallon. Osterman is Canadian owned and way overpriced. Buy American local propane and save most likely 50% off a gallon from Osterman prices

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Reason of review:

Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

1 comment

Guest-1763416

Oct 18, 2019

HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAH

Helpful

Anonymous

Guest-1663414

Bedford, New Hampshire

Elderly couple left without propane

Sep 25, 2019

1.0

They told me they were dropping me (84 years old) because they didn;t think my bridge was adequate to hold their truck. I've been with them for 19 years. I am without propane and there is nothing wrong with my bridge. Army Corps of Engineers came and verified safety of bridge

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Rich M Tur

Branford, Connecticut

Price gouging

Jul 17, 2019

1.0

Osterman Propane $3.139 per gallon (OP Owns tank) Other area suppliers $1.74 +/- 10% To Ostermans credit when I called to request a better price they graciously reduced it to $2.897. Thumbs up. Other area suppliers $1.74 +/- 10% Horrific, ellusive, evasive and without care are some words I would use to describe their customer service (which in and of itself is a disservice to the term)

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Loss:

$7500

Reason of review:

Pricing issue

Preferred solution: Let the company propose a solution

Nikki R Erb

North Haven, Connecticut

Horrific customer service

Jun 11, 2019

1.0

Osterman took over our contract after buying out the company we were with. The original company put in an "oversized" tank for our pool heater. Subsequently we are being charged a "minimum use fee" that increases yearly. I called several times, left messages and never heard back regarding my concerns. I finally reached someone and asked if there would be a charge to remove the tank and was told that they would send out someone to determine and get back to me. To my surprise I was leaving for work and saw a crane truck going up my driveway to remove my tank and was told I would be charged a significant amount of money to remove the tank. I told them to stop and spoke with the office. They then sent 2 workers to my house to "lock" my tank related to non payment of their ever increasing minimum use fee. This company is HORRIBLE and does business like the mafia. Avoid at all costs.

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Loss:

$150

Reason of review:

Pricing issue

Preferred solution: Remove tank at no cost

Patrick H Drp

Northbridge, Massachusetts

Despicable business practices

Mar 26, 2019

1.2

The woman you're forced to speak to at their northbridge office is both arrogant and an out-and-out liar. If it wasn't for her, I might still be a customer.

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Anonymous

Guest-1511971

Westborough, Massachusetts

Unfair pricing

Apr 11, 2019

1.0

Osterman's price per gallon was $5.60. I bought my own tank from DiLeo Propane and now pay $2.35 per gallon. Osterman said their price per gallon was high for my residence based on low usage. This is the only place on earth that will penalize you for conservation. Unethical! Dump Osterman and move to DiLeo Propane.

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Reason of review:

Poor customer service

Arshad N Kix

Sterling, Massachusetts

Terrible... they are extrotionists

Nov 14, 2018

2.0

In Summer I called them to call me back for a good price so that we would reserve the Propane before hand..

They did not...

And today they are selling me Propane a dollar per gallon MORE than the market rate... their rate is $3.20 per gal. Market rate is $2.24 per gal

Disgusting !

In Summer I called them to call me back for a good price so that we would reserve the Propane before hand..

They did not...

And today they are selling me Propane a dollar per gallon MORE than the market rate... their rate is $3.20 per gal. Market rate is $2.24 per gal

Disgusting !

In Summer I called them to call me back for a good price so that we would reserve the Propane before hand..

They did not...

And today they are selling me Propane a dollar per gallon MORE than the market rate... their rate is $3.20 per gal. Market rate is $2.24 per gal

Disgusting !

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Loss:

$280

Reason of review:

Pricing issue

Preferred solution: Price reduction

1 comment

Guest-1674749

Apr 18, 2019

Don't use osterman propane the company is the most horrible company on the planet

Paula M Mts

Held in Captivity

Dec 06, 2018

We were tired of paying almost $6.00 a gallon of propane with this company with the explanation that the rate was higher for us because we had "low usage". So now it appears in order to eliminate their unfair low usage surcharge, they have now tacked it on to the price per gallon.

We located another local gas company that will provide the fuel for about 1/2 the price. Upon notifying Osterman that we would be changing service providers, we were informed there was a $250.00 tank removal fee. Are they for real? It seems this is their way of keeping a customer in captivity.

This should be against the law. This is their property.

In my opinion, they should be removing it free of charge. If they were more price competitive in the first place they would not be losing our business.

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Reason of review:

Return, Exchange or Cancellation Policy

1 comment

Guest-1671876

Apr 11, 2019

I've read many different tank removal fee comments on this website, ranging from free to $250. Seems they like to charge whatever they wish on any given day.

Helpful

Contact Information

Website:

www.ostermangas.com

Mailing Address:

1 Memorial Square

Whitinsville, Massachusetts 01588

United States

Phone:

(800) 407-3930

Contact Osterman Propane Customer Service

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About

Summary

Osterman Propane was established in 1960 by Ernest Osterman. It is one of the largest propane suppliers in the United States. The company serves more than 80 thousand customers throughout the Northeast. Osterman Propane provides its services for commercial, residential and industrial users in Connecticut, Vermont, Massachusetts, Rhode Island and New Hampshire. Osterman Propane provides its customers with a wide selections of such products as furnaces, boilers, fireplaces/hearth, zone heaters, cooking, drying, pool heat, outdoor, hot water heaters Industrial and Commercial applications. The company also does business as Milford Propane, E Osterman Gas Service, Inc. Osterman Propane provides also a great choice of generators that run on most fuels like gasoline, diesel, natural gas, and Propane.

Osterman Propane is ranked 304 out of 1546 in Utility category

Area Served

USA

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Osterman Propane

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"Sent overdue bill"

Charge way more than national average

Sent overdue bill

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Pricing is crazy!

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Buyers beware/ no creditable technicians./ no loyalty to long term customers

AVOID SIGNING A CONTRACT

Crooks

Boycott Osterman

Elderly couple left without propane

Price gouging

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Held in Captivity

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