One Travel Complaints and reviews

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  • 94 complaints
  • $37,609 claimed losses
  • $400 average
  • 4412 since Jan 01, 2010

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One Travel
Main address: DBA of WK Travel, Inc. 89119 Las Vegas NV
1-866-883-0908
1-212-634-5182
, 1-212-763-0476, TLC@onetravel.com
One Travel reviews, One Travel complaints, read One Travel reviews, find One Travel reviews, One Travel scam reports
  • 94 complaints
  • $37,609 claimed losses
  • $400 average
Had an experience with One Travel?
Submit review ›
94 reviews found
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  • Mar 19
  • Philadelphia, Pennsylvania
  • Flight Overcharge
  • 2
  • 12

Booked flight from ILG to DEN through One Travel. The flight was through Frontier and was supposed to be $519.20 but they charged my credit card $724.50! Because they purchased the last ticket at that price it increased to $649.60 which is still less than they charged me, for the same exact flight and itinerary! They have refused to do anything about it so far and the customer service agent all... Read more

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  • Mar 14
  • Bad Customer Service
  • 3
One Travel - Inadequate information on site and extremely slow response

Bought ticket online through OneTravel and the ticket did not mention anything about baggage except a link with generic information regarding flights' baggage inclusion. I thought of trusting this site buy purchasing the ticket. I have checked the Airline's website and the website couldn't find any baggage allowance. Tried emailing the 'customer care inquiry' only to be replied 5 days later with... Read more

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  • Mar 13
  • Santa Barbara, California
  • Air Travel Refund
  • 8

OneTravel is a horrific company: it is impossible to reach them via email or phone for anything except buying tickets: they hang up, disconnect and route your calls so you sit in cues all day. Personnel are trained to ignore and disconnect customers with legitimate issues. They have had our refunds from Great Lakes for three months and refuse to credit it to us. Deal with airlines directly, never... Read more

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  • Mar 12
  • Denver, Colorado
  • Flight Ticket Purchase
  • 8
One Travel - Your itinerary is lies. And so is the fee they charge and there

BEWARE and book with EXTREME CAUTION. They Charged me a total of $1748 total for their so called "cheep flights" They booked the incorrect price for 3 flights from Denver, Colorado to San Diego, California. When I confronted them about the issue the customer service rep told me it was my fault and that to fix it i would be charged a total of $335 TOTAL for the flight change. I told him that I was... Read more

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  • Jan 22
  • Westminster, California
  • Departure Date Change
  • 1
  • 7

I booked an airfare with onetravel website and unfortunate circumstances came up so I needed to change my departure date and I have called them over and over put on hold for over 55 minutes several times they finally called me back and they stated that I would have to pay a penalty fee of $200 or if I need to cancel they are going to charge me $400 plus other fees per ticket it is so frustrating... Read more

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  • Jan 07
  • Fraudulent Business Practices
  • 10

OneTravel has excellent prices, but if you have to cancel or change your itinerary, you can kiss your money goodbye. I bought a round-trip ticket for an excellent price. However, the cancellation fee was the same amount as the cost of the ticket. The change fee was not so bad, and everyone has to pay the difference in cost, but OneTravel has a requirement that you first have to buy another ticket... Read more

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  • Dec 17, 2013
  • Chattanooga, Tennessee
  • Bad Customer Service
  • 1
  • 24

Well over a month ago I booked a flight thru One Travel, and yes, I made a mistake, in my haste, I misspelled my name. Well, I noticed it right away and asked for the name to be spelled correctly. They told me they could only do it if I paid $25, which seemed outrageous to me at the time for a simple name change, and I told them as much. Well, emails went back and forth about it until I got one... Read more

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  • Dec 01, 2013
  • Los Angeles, California
  • Flight Booking
  • 22

Daughter booked a flight sept 13 for December travel . We were told by an operator if we bought insurance we could get a full refund if we cancelled the flight. In November we decided to cancel and one travel said we could only get a credit for a year. The travel insurance was not good for cancellations . We were sold insurance for nothing .. Consumer beware. I must have called them 5 times and... Read more

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  • Dec 01, 2013
  • Washington, District Of Columbia
  • Fraud Charge
  • 21

In May 2013, I contracted a vacation through this non company US Company (India). With an additional insurance ($25 2ea) for hotel and air flight this contract was to cover cancellations. Day prior to my day of travel I became hospitalized and canceled my reservations with this company. After I submitted medical documentation, I later learned that this company returned my $25 for only the flight... Read more

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  • Nov 09, 2013
  • Customer Service Support
  • 21

Do not EVER use this company. My Middle-East tour was cancelled a month before I was scheduled to fly to Cairo due to the Egypt situation. I contacted OneTravel and they promised a refund with an S130.00 charge. My credit card was charged immediately - a day later I received an unintelligible voice mail about the refund being cancelled due to Turkish Air refusal. I contacted Turkish Air and... Read more

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