Olotels Complaints and reviews

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Industry: Hotels and Resorts
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  • 35 complaints
  • $7,889 claimed losses
  • $225 average
  • 14735 since Apr 06, 2012

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Olotels
Main address: Room 1603, Tung Sun Commercial Center Wanchai Hong Kong
44 20 8099 5115, , http://www.olotels.com/contact_form.php
Olotels reviews, Olotels complaints, read Olotels reviews, find Olotels reviews, Olotels scam reports
  • 35 complaints
  • $7,889 claimed losses
  • $225 average
Had an experience with Olotels?
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35 reviews found
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Booked a hotel nearly two months ago for April 3, however when I call the hotel they have no record of my reservation and they have never even heard of olotels.com! My credit card was charged the day I made the reservation. I would at least expect that they book my room in exchange for them taking my money! I am starting to think this place is a scam since prices were so low. NEVER BOOK THROUGH... Read more

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Today I submitted a dispute with my credit card company for the fraudulent charges and unauthorized activity, and my company agreed that this was unauthorized and they've started the dispute process. Some lady called back from their customer service department trying to ARGUE with ME saying that I'm wasting my time, that I'm completely in the wrong, and that they can do nothing for me ....? Why... Read more

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I never confirmed a room with 1 bed - I ordered a room with 2 beds and their website said double. Customer service is absolutely HORRIBLE and did NOTHING to accommodate me. I will be disputing the charges with my credit card company because I never confirmed the room and it is fraud. fraud fraud fraud fraud fraud fraud fraud fraud fraud fraud fraud fraud fraud fraud fraud fraud fraud fraud fraud... Read more

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Guess I wasn't the only victim to the Credit card Fraud Transactions after googling that!!!!!!!! I made a booking on July 11th 2013 for a hotel in Florence Italy via olotels.com for my arrival on Oct 3rd 2013 for three nights and got today Aug 13th 2013 SMS notifications informing of 12 unauthorized transactions that were made within 3 Min!! Luckily my bank immediately suspected the matter and... Read more

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Today I just booked PARKROYAL on Pickering hotel in Singapore for 3 nights.When I made the payment , the notice shows that transaction failed"this transaction has been rejected by your bank..." However, after a while, I got the call from my bank , told me that $1269 is sucessfully Pre-Authorization by Olotels.And now we can take this money from my card from the authorization. Later I checked my... Read more

Was this review helpful? 1 1

I've tried to book a very well known hotel (Artemis Suites) in Santorini. I already placed the reservation, but didn't confirm my creditcard. In 10 minutes (and the next day 6 times) I've got a call from someone from France asking me to confirm this reservation. I'ts strange a company will call you for this. I googled reviews and saw a lot of BAD ones. SO I contacted this hotel first. They... Read more

Was this review helpful? 1 2

I booked a night with Olotels in the California wine country . I thought it was a decent place due to the premium they charged. The Hotel was just average and I found out that many of the other guests that booked the same Hotel & ended up paying ~50% less than I did. Probably will not use their service again. ... Read more

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group of people going away for a weekend, so as not to have all the expense on 1 card booked in 3 transactions through olotel for 4 rooms for 8 people, transaction 1 for 2 double rooms transaction 2 for 1 double room transaction 3 for 1 double room payments for all rooms were deducted from the credit cards printed out all booking confirmations and took on trip got to hotel today to check in and... Read more

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Did a booking through their site. Something went wrong. I did e-mail and asks if i do have a booking. No answer. I will get an answer in 24 hours they say. I want know if they are charging my creditcard. No answer.I have to check out at 12. Please never book through this site and have to sit here in Bangkok without knowing anything. Maybe I will get an answer in the afternoon. I seen that their... Read more

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Can some one please assist. Made booking via olotels.com. They send me a payment link to make payment via creditcard, because the website didnt want to accept my card. I paid. The payment went through But now hear nothing from them, and they dont answer their phones Can i get some sort of response. I need to book into hotel ASAP - - - - - - - -- - - - - - - - - -- -- - - -- - - - - - - - - - --... Read more

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