Norton AntiVirus
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Norton AntiVirus Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Norton AntiVirus has 2.0 star rating based on 344 customer reviews. Consumers are mostly dissatisfied.
42% of users would likely recommend Norton AntiVirus to a friend or colleague.
- Rating Distribution
Pros: All good but auto renewall tactics, I would like to talk to a person so i can express my needs, Good software.
Cons: Hard to get a live support on phone, This is like cheating the customer, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Norton AntiVirus has 2.0 star rating based on 344 customer reviews. Consumers are mostly dissatisfied.
42% of users would likely recommend Norton AntiVirus to a friend or colleague.
- Rating Distribution
Pros: All good but auto renewall tactics, I would like to talk to a person so i can express my needs, Good software.
Cons: Hard to get a live support on phone, This is like cheating the customer, Customer service.44% of users think that Norton AntiVirus should improve its Customer Service.
44% of users say that they might use Norton AntiVirus in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "do not use norton", "Refund my email and take me off your direct debet system", "Whilst the look and functionality of the A/V product Norton provides is excellent, their "people wall" they use to avoid direct communication with their customers leave me with doubts about their true integrity. Their games with passwords, hoops and verification; while I understand they are necessary, are ridicuolously repetitive and annoying. They really could do better if they humanised Kate on their chat function.", "Look for alternates", "Keep trying the 800 numbers that are found on the Norton website.".
Most users ask Norton AntiVirus for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Norton AntiVirus Reviews
"Refund on renewal subscription"
Fantastic customer service and easy to resolve refund. Quick call time and knowledgeable service ready to action. Refund completed without delay.
"You are taking money out of my account"
Your still taking money from my bank 2 year on I would like to talk to someone as I have correctly followed steps, yet you still take my money. Please can...
Owe money
- I owe u money
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Stay away unless you don't mind being locked out of your account and being harassed to pay!
I must have been out of my mind to sign up with Norton again! I have complained more times than I can remember about their login procedure that sends a code to an Authenticator that has not worked for well over two years and for which I have contacted Microsoft many times to ask for help in restoring the Authenticator, only to find that I'm talking to a brick wall!!!
Norton could do what I have requested so I can get into my own account, but no! Now I can't even install their software on my smartphone thanks to that infernal Authenticator requirement! I should demand a refund and leave them flat! They get the lowest possible rating for their obstinate refusal to do something for a paying customer!
I'm going to file this complaint and many more until they start treating me right and stop blocking me from my account and denying me the ability to install Norton 360 on my smartphone!
I wish on them all the worst and hope they get sued so badly that they have to close! They deserve much worse than that!
For the LAST TIME, give me a way to access my account WITHOUT REQUIRING ME TO USE AN AUTHENTICATOR THAT IS DYSFUNCTIONAL AND HAS BEEN FOR YEARS!!!; If they are going to keep me blocked in this manner, I want a full refund PLUS $1,000 IN DAMAGES FOR THEIR FRAUDULENT SERVICE!!!; Once I get the money, I will demand to have them removed from my device and NEVER EVER TO CONTACT ME AGAIN IN ANY WAY!!!
They should be shut down completely because this is an outrage! Why should any company be allowed to do this to a paying customer despite repeated requests and repeatedly denying the customer access to his/her account? If this is a criminal act, let me know so I can sue and close them down for good!
ONCE AGAIN I CANNOT ACCESS MY ACCOUNT BECAUSE MY AUTHENTICATOR IS NOT WORKING.
HOW MANY TIMES DO I HAVE TO MAKE THE SAME REQUEST OVER AND OVER AND STILL GET BARRED FROM MY OWN ACCOUNT? DO SOMETHING ABOUT IT NOW!!!
- Good products in general
- Need a functioning authenticator for this site
- You can do nothing without a functioning autheticator
- Worst customer service imaginable
Preferred solution: MAKE LOGINS POSSIBLE WITHOUT USING AN AUTHENTICATOR!!! MINE HAS BEEN DYSFUNCTIONAL EVER SINCE I ACQUIRED THIS PHONE A HALF YEAR AGO!!!
User's recommendation: If you don't have a functioning Authenticator, find another provider. Not having it will doom you.
False charge
Preferred solution: Cancel this!! We did not order this!!! And I don’t know how you got our payment information
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Remboursement
Company fixed the issue and I have been provided with apology.
Preferred solution: Remboursement abonnement norton
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | This person supports our platform.
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Cancellation / Refund
- Good products in general
- No people
Preferred solution: Full refund
User's recommendation: Whilst the look and functionality of the A/V product Norton provides is excellent, their "people wall" they use to avoid direct communication with their customers leave me with doubts about their true integrity. Their games with passwords, hoops and verification; while I understand they are necessary, are ridicuolously repetitive and annoying. They really could do better if they humanised Kate on their chat function.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund on renewal subscription
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rescind earlier review
Preferred solution: Full refund
User's recommendation: Keep trying the 800 numbers that are found on the Norton website.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Remboursement
Preferred solution: Full refund
You are taking money out of my account
- No pros
- You still take money from me when i do not have an subscription
Preferred solution: To speak with a human and for you to stop taking money from my bank
would seem the payments they "took" are for your service/subscription its not a free program/service the money they took was from a source that you provided and set to have auto renew
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Trying to get a refund is so difficult.
- It is too difficult to set up
Preferred solution: Full refund
User's recommendation: Be careful of your online shopping.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Taken payments twice
Preferred solution: Full refund
User's recommendation: Refund my email and take me off your direct debet system
if you have 2 different email address for service that could mean you have 2 seperate accounts ( i.e. no the same account)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Issue did not get resolved
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Charged my credit card even though i dont use norton
Preferred solution: Full refund
User's recommendation: do not use norton
Mckinney, Texas
Bad practices of Norton
User's recommendation: Look for alternates
Can not add other divices
Preferred solution: try to speak to a human on the phone
User's recommendation: will no renew
If you're tired of paying for Norton Antivirus every year, you may want to cancel your subscription's auto-renewal feature. This can be a bit tricky, but don't worry - we've got you covered.
In this article, we'll walk you through the steps to cancel Norton Antivirus auto-renewal and request a refund if necessary. To start the process, you'll need to contact Norton's customer service team. You can reach them by phone at +1-(888)-260-**** in the USA or in the .
Be prepared to provide your account information and explain that you want to cancel your auto-renewal subscription. The representative may offer you a discount to keep your subscription active, but if you're set on cancelling, stick to your guns.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Macon, Georgia
Unauthorized charge
User's recommendation: Find a company that doesn’t make you go through Fort Knox to speak with a live person for help.
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suspicious to me