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SEE FOLLOWING:

From: northstarvitamins@***.com

Subject: Order Reshipment Confirmation

To: "PEREGRINO C REAL "

Date: Monday, January 16, 2012, 12:53 PM

Date: 1/16/2012

Account No: 00004148****

Dear Peregrino Real,

Thank you for your inquiry about your order. Our records indicate that your order for Magnum Drive originally shipped on 11/30/2011 and we have sent out a replacement shipment today. Please allow for 5-10 business days for orders within the continental United States. For orders shipped to Hawaii, Alaska, Puerto Rico, Guam, Virgin Islands or America Somoa, please allow 15-20 business days. International orders can take up to 10-15 business days. If you paid for express shipping, please allow 3 business days for your order to arrive via FedEx. We apologize for any inconvenience. Please let us know if we can be of any further assistance.

Our goal is to provide you with excellent customer service. If you should have any further questions, please feel free to visit our website at www.northstarnutritionals.com/faqs.php.

.

Sincerely,

Pat Goodman

Customer Care Representative

Location: Riyadh, Ar Riyad

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Malena Sca

Mr. Real, I hope all is well since your last correspondence with NorthStar Nutritionals.

Our records indicate that we have corrected the issue, but I would like to make sure

that you are satisfied with the outcome.

I would love to hear your feedback and any suggestions for improving our customer experience. You can reach me at melissaj@***.com or 443-353-****.

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