Northern Tool Complaints and reviews

Northern Tool reviews, Northern Tool complaints, read Northern Tool reviews, find Northern Tool reviews, Northern Tool scam reports
Incorrect company
description?
Suggest changes
Industry: Equipment
Northern Tool social reviews and reports. Join community by posting your own comments or complaints.
  • 65 complaints
  • $27,854 claimed losses
  • $429 average
  • 5371 since Jul 13, 2009

Please try to contact   Northern Tool Customer Service  directly prior to posting any complaints on this site.

Had an experience with Northern Tool?  Submit review ›
Northern Tool
Main address: 2800 Southcross Drive West 55306 Burnsville Minnesota
1-800-222-5381 , 952-894-1020 , http://www.northerntool.com/contactus/
Northern Tool reviews, Northern Tool complaints, read Northern Tool reviews, find Northern Tool reviews, Northern Tool scam reports
  • 65 complaints
  • $27,854 claimed losses
  • $429 average
Had an experience with Northern Tool?
Submit review ›
65 reviews found
Show first:

  • 2 days ago
  • Whole House Fan
  • 3

I purchased a 24" belt drive fan to replace a 30" direct drive. The belt drive is promoted on the Northern Tool website as quieter than a direct drive. It was NOT. The fan was so loud we could not use it. It also appeared to have a bad bearing as it made a womp womp sound. I asked for a return authorization and was told I would have to pay for the return plus a 15% restocking fee. The scary part... Read more

Was this review helpful? 0 0

  • Jan 15
  • Brinkley, Arkansas
  • Diesel Heater
  • 1
  • 12

Heater quit working after one day. It took over 1 hour to return b/c of all the red tape and they didn't have one in stock to replace so had to ship from hq. They tried to charge me $60 shipping for a warranty they should have in stock. When I complained after 10 days without a new product, and about the shipping charge, the manager told me to get fu**ed and threw my receipet at me and said he is... Read more

Was this review helpful? 1 1

  • Dec 03, 2013
  • Propane Hose Assembly
  • 13

December 2, 2013, at Northern Tools Stockbridge, GA location, I was sold, a being sold-as-new, Mr. Heater 5' Propane Hose Assembly. MADE IN USA. The threads are stripped. I have bought in quantity from Northern and they are thirty nine miles away. Sales clerks constantly pester - harassed me "Can I help you?" Both cashiers acted as if I had ruined their day. Had to go get cash versus using... Read more

Was this review helpful? 1 1

  • Nov 24, 2013
  • Virginia Beach, Virginia
  • Transfer Fuel Tank
  • 17

Went to northern tool store to pick up a transfer fuel tank , which wasn't in stock,and was told that they have to order and that I have to pay $120 shipping .NOW why do customers have to pay shipping and handling for a product(s) that northern tool company advertise on their web site. Why advertise it if you can not afford to have it sent to your stores at your cost and not the customer. I feel... Read more

Was this review helpful? 1 2

  • Nov 14, 2013
  • Johnson City, Tennessee
  • Husquvarna 150Bt Backpack Blower
  • 21

On 11-4-13 I visited Northern Tool in Johnson City,Tn. Item I went to purchase was sold out but after looking in the warehouse via the computer I was told the item was available and could be ordered. I proceeded to pay for the item and was glad to do it. After waiting for 10 days and no phone call telling me my merchandise was ready to pick up I called the store. I was informed the item was NOT... Read more

Was this review helpful? 1 2

  • Nov 09, 2013
  • Greensboro, North Carolina
  • Military Discount
  • 4
  • 26

My husband is a 100% disabled vetern and purchased this at the Colfax store and he asked if he could have a military discount and they said they don't give them. He was highly irate and he feels that every store should give him a discount because he served and fought for our country's freedom. He paid over 200$ for this item and was told they haven't begun giving these but they are getting... Read more

Was this review helpful? 0 3

  • Oct 23, 2013
  • Watt Wind Turbine Kit
  • 15

I ordered a wind turbine kit at the cost of $2,000 plus almost $200 in shipping. When the electrician came out to install it, we realized that the box with batteries and cables was not shipped with turbine and inverter rendering what I did receive useless and leaving the electrician unable to install. For two weeks I have been going back and forth with their customer service department. First... Read more

Was this review helpful? 0 0

  • Oct 15, 2013
  • Nitro Cat 1200
  • 25

Do not trust Northern Tools Price comparison policy. After ordering a Nitro Cat 1200 K 1/2 inch Air Impact Wrench From them I noticed Amazon was selling the same wrench for 25 dollars less. I called Northern Tool customer service and asked for a refund according to their price comparison policy. I was told Amazon is an auction business and they do not compete with them. I told her that the... Read more

Was this review helpful? 0 2

  • Oct 12, 2013
  • Pneumatic Stools
  • 30

Bought 5 pneumatic stools @ ~$100 a piece... plus shipping, plus great aggravation. 4.5 weeks later same stools @ Costco for $48. Called Northern and was told that there was nothing that they would do. The weld now broke on one of the stools and I called Northern Tool and was told that the warranty was one year and there was nothing that they would do... What ticked me off the most was that... Read more

Was this review helpful? 1 2

  • Oct 10, 2013
  • Home Generator
  • 1
  • 44

I purchased a home generator from Northern Tool after Hurricane Sandy hit. They delivered it as promised, however they did not indicate at the time of the order that the unit came without a transfer switch. I called NT and asked them to send me the correct transfer switch for my generator. I paid for the switch NT recommeneded and NT did send me a tansfer switch. Once I was able to get my... Read more

Was this review helpful? 0 0
 
×
You are reading about Northern Tool.
Filing a new complaint about
×