North American Power Complaints and reviews

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  • 66 issues resolved
  • 3 testimonials
  • 18143 since Jul 17, 2012

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North American Power
Main address: 06850 Norwalk CT
888-313-9086, , customercare@napower.com
North American Power reviews, North American Power complaints, read North American Power reviews, find North American Power reviews, North American Power scam reports
  • 66 issues resolved
  • 3 testimonials
Had an experience with North American Power?
Submit review ›

Testimonial

  • Jun 01, 2013
  • 69

Everybody’s friendly at North American Power! Madeline C. Read more

Testimonial

  • May 15, 2013
  • 67

They guided me through the process and answered all of my questions. Daniel L. Read more

Testimonial

  • Apr 02, 2013
  • 72

We switched and our electric bill instantly dropped about $40. What I did with it? C’mon seriously, I’m married; my wife took that. Jacob C. Read more

135 reviews found
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  • Apr 10
  • Durham, North Carolina
  • Electricity Plan
  • 6

After my six-month fixed plan ended, the company increased my rate by more than double without informing me. When I called them to inquire, they told me that they had 'mailed me a letter' months ago, and that I must have thrown it out. Nothing like getting screwed and then being told that it's your own fault. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -... Read more

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  • Apr 04
  • Voorhees Township, New Jersey
  • Electricity Bait And Switch
  • 19

Still horrible~ Although I did receive a "gestural" refund of $315.73 from North American Power~to my calculations if I had stayed with my original supplier I would have paid about $840.14 less to date and the final bill of over $300 just arrived ~ this company remains a scam ~ I urgently encourage people to monitor their bills regularly and take action against this company. My $524.27 should... Read more

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  • Apr 02
  • Hartford, Connecticut
  • Phone Harassment
  • 20

One of the ways you can tell a company is going to *** is by how openly they knowingly break the law. North American Power calls us constantly! We are on the Do Not Call registry and have reminded them repeatedly. And then they call again. Sometimes we get a recording. Sometimes they hang up after a couple of rings. It's easy enough to search a number for the source of the harassment. This should... Read more

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  • Mar 29
  • Parkville, Maryland
  • Electricity Overcharge
  • 37

North American Power sent letter a in December indicating if we did nothing we would receive variable rates for electricy going into effect starting January 1, 2014. Shame on me for not having set up with another electricity supplier (do this 2 months before your set rate expires). When I called there was a recorded message that the company was experiencing an unusually large volume of phone... Read more

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  • Mar 26
  • Cambridge, Massachusetts
  • Electricity Contract
  • 1
  • 39

My parents had received a phone call to sign them up for power and suckered them by telling them they could save money. The rep that signed them up signed for a variable rate and said they signed up online for electricity and gas. They do not have a computer and they do not have gas. Of course in January they get a bill for triple the average going rate. When we called they said they sent a memo... Read more

Was this review helpful? 1 0

  • Mar 25
  • Overcharge For Electricity
  • 5
  • 47

When I first moved to the state of NJ I was told that JCPL was the power company. I signed up with them, no problem. I got an ad from North American Power which basically says they will save me money. I call them and verify rates. I sign up with them and the first month the bill goes down. I signed up for e-bills shortly after that and did not look at the statements. A year later I have a... Read more

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  • Mar 25
  • Howell, New Jersey
  • Electricity Rate
  • 50

I called to inititally cancel the variable rate and I was smooth talked into a fixed rate so signed up for a 6 month fixed rate at .097 per kwh electricity. I was actually quite satisfied, then on my latest bill, the rate went to .199 per kwh, more than double. I called to explain they made a mistake. They said they sent a letter to me via US Postal service, and I never responded so they did... Read more

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  • Mar 24
  • Monroe, New Jersey
  • Electricity Overcharge
  • 56

It's possible (but difficult) to save a little money by switching to North American Power (NAP), but why do business with a company that takes advantage of its customers? I was a NAP customer for 14 months. Yes they offer lower introductory variable rates and they quickly jack them up to rates much higher than what your local utility charges. Never sign up for a variable rate. The fixed rate... Read more

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  • Mar 23
  • Montgomery, New Jersey
  • High Rates
  • 24

Highest rates ever paid for natural gas. More than three times above PSE&G. I called them last Friday and their customer service representative tried to justify the *** on consumers. I want a credit or will file a formal complaint with the NJ utility Board, Better Business Bureau and Consumer Affairs. A b c d e f g h I j k l m n o p q r s t u v w x y z a b c d e f g h I j k l m n o p q r s t... Read more

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  • Mar 23
  • Hewitt, New Jersey
  • Tripled Rate
  • 26

In May when we signed up the introductory rate was 7.99 cents per KHW then it went to 13.49 now I am up to 19.99 per KHW!! On Rockland Electric's website they have my supplier listed with a rate of 17.99. I am calling both company's tomorrow to find out what is going on? What a scam North American Power company is....I am surprised they are allowed to still do business!! I should have ckecked... Read more

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