North American Power Complaints and Reviews

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North American Power
Main address: 06850 Norwalk CT
888-313-9086, , customercare@napower.com
  • 67 issues resolved
  • 3 testimonials
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Testimonial

  • Jun 01, 2013
  • Utility
  • Customer Service
  • 171

Everybody’s friendly at North American Power! Madeline C. Read more

Testimonial

  • May 15, 2013
  • Utility
  • Customer Service
  • 143

They guided me through the process and answered all of my questions. Daniel L. Read more

Testimonial

  • Apr 02, 2013
  • Utility
  • Great Service
  • 214

We switched and our electric bill instantly dropped about $40. What I did with it? C’mon seriously, I’m married; my wife took that. Jacob C. Read more

     

  • Oct 23
  • Utility
  • Morris, Connecticut
  • Rude Customer Treatment
  • 15

I called North American Power to lock my rate in again. I am a returning customer. Kelly told me my lock in rate was 12.49 cents per kilowatt hr. But I told him it's listed on line for 11.49 cents. I could not get the lower rate because it was for new customers only. I asked why they don't take care of their current customers and again told the lower rate was for new customers. I then asked to... Read more

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  • Aug 21
  • Utility
  • Electricity
  • 78

Honestly i had no interference and everything went smooth with North American Power. The Rebate has to be filled and mailed but other than that I got everything I asked for and was offered. Thank you NAP! When it came to the rate, I seen a few that were lower but they were NOT renewable sources. I kept it green to not only save about 22% off my electricity but I also see they have the ability to... Read more

Was this review helpful? 3 3

     

  • Aug 18
  • Utility
  • Dayton, Ohio
  • Utility Bill
  • 230

After receiving my first bill I filled out the appropriate request form as directed to receive my $50 card for signing up. I never received this card and made several phone calls in this regard. I also resubmitted this request as directed and still no card. Two months ago, I opened my bill to find it had almost tripled. I contacted North American Power and Gas, LLC who stated they sent a... Read more

Was this review helpful? 3 0

     

  • Aug 18
  • Utility
  • Georgia, United States
  • Bill Payment
  • 2
  • 2
  • 109

called on the 13th to see when the last date to pay my bill, she told me I had until the 14th of august that will be the last day, when I made my payment at 5:59 I tried to call them at 6:00 got a message stateing that they are closed and on my bill it says they close at 7:00, so I email them letting them know I paid my bill. when I called back onto day I was told that they will not be able to... Read more

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  • Aug 12
  • Utility
  • Gas Service Disconnection
  • 47

Cut off gas with no notice. They say I was $41.00 over 30 day late. No email, No phone call, no letter. They close at 5Pm so unable to call until Monday. Gas off for 5 days. I have had GAS service in the Atlanta for over 26 years and have never had this happen. Account shows 0 balance. They still owe me $50.00 in rebate for signing up. They should not be allowed to sell gas in Atlanta with these... Read more

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  • Aug 08
  • Utility
  • Gas Service Disconnection
  • 38

They dropped my services - gas and electric - with no notification of any sort - my bills are always fully paid.... they did not attempt to contact me. The only way I know is that PSEG contacted me. This is unacceptable behavior!!!!! Read more

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  • Jul 30
  • Utility
  • Chicago, Illinois
  • Increased Rate
  • 108

north American power told me that my rate would be at 5% at the start . During my usage my rate increased and north am. power raised my rate to 13% without telling me and leaving me with a $1200.00 balance at com.ed. I am at this point too angry to try to understand why, when the representative that I spoke with, explained that the company had plenty of options with which to contact me ,e-mail. ... Read more

Was this review helpful? 1 1

They doubled my rate with no notice. They were not receptive to my complaints. The rep gave me untrue information. The rate was .09 higher than ui when the rep told me I'd be saving money. I'm out over $600. Add comment

     

  • Jul 16
  • Utility
  • Bronxville, New York
  • Electricity Charges
  • 80

Upfront they charge you low rates and then your subsequent bills go through the roof, claiming they were buying power at what they were charging me. My bills literally doubled in the last 6 months. I had coned check my meter because I thought someone was stealing my electricity- it was actually North American stealing my money. Stay away from this company. Almost 2 full billing cycles to cancel... Read more

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  • Jul 03
  • Utility
  • Tucker, Georgia
  • Gas Activation Service
  • 52

I would like to know why I did not received my gift caed account number685225 Gas I sign up as a rep.and I never did get my gift card I would like to know the reason for that misunderstanding because all the rest of people that sign up with me last year get their fifty dollars rebate so what is the reason for me not getting my rebate my gas account number is#685225 my addres is 2569 Treadway... Read more

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