North American Power Complaints and Reviews

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North American Power
Main address: 06850 Norwalk CT
888-313-9086, , customercare@napower.com
  • 67 issues resolved
  • 3 testimonials
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Testimonial

  • Jun 01, 2013
  • Utility
  • 103

Everybody’s friendly at North American Power! Madeline C. Read more

Testimonial

  • May 15, 2013
  • Utility
  • 101

They guided me through the process and answered all of my questions. Daniel L. Read more

Testimonial

  • Apr 02, 2013
  • Utility
  • 130

We switched and our electric bill instantly dropped about $40. What I did with it? C’mon seriously, I’m married; my wife took that. Jacob C. Read more

  • Jul 16
  • Utility
  • Bronxville, New York
  • Electricity Charges

Upfront they charge you low rates and then your subsequent bills go through the roof, claiming they were buying power at what they were charging me. My bills literally doubled in the last 6 months. I had coned check my meter because I thought someone was stealing my electricity- it was actually North American stealing my money. Stay away from this company. Almost 2 full billing cycles to cancel... Read more

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  • Jul 03
  • Utility
  • Tucker, Georgia
  • Gas Activation Service
  • 13

I would like to know why I did not received my gift caed account number685225 Gas I sign up as a rep.and I never did get my gift card I would like to know the reason for that misunderstanding because all the rest of people that sign up with me last year get their fifty dollars rebate so what is the reason for me not getting my rebate my gas account number is#685225 my addres is 2569 Treadway... Read more

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  • Jun 23
  • Utility
  • Hartford, Connecticut
  • Electric Supplier Rates
  • 1
  • 13

NORTH AMERICAN POWER COMPANY LACKS EVEN THE BASICS OF BUSINESS LOYALTY AND PRINCIPLES TO THEIR CUSTOMERS. THEY DESERVE TO BE DRIVEN RIGHT OUT OF CONNECTICUT. MY HOME ELECTRIC SUPPLIER RATES WENT UP MORE THAN DOUBLE IN ONE BILLING CYCLE WITHOUT NOTICE OF ANY INCREASE. THIS IS THE HIGHEST RATE IN THE STATE AND HIGHER THAN ANY OF THEIR CURRENTLY ADVERTISED RATES BY A LARGE MARGIN. WHEN I... Read more

Was this review helpful? 3 0

I received a letter promising lower electric rates and switched suppliers from my electric company to North American Power. My bills doubled immediately and in January, February and March of 2014 they were quadrupled. Just one bill for one month exceeded 50% of my net income. The cost of this mistake had been crippling. I feel cheated, deceived, and victimized. I never expected to be cheated by a... Read more

Was this review helpful? 2 0

  • Jun 13
  • Utility
  • Riverside, Maryland
  • High Rates
  • 29

North American power did not provide full disclosure that their rates would double at the conclusion of the contract. This firm's advertising is fraudulent, misleading, and abusive. Avoid this company at all costs. I will be moving out of the country, and let the contract expire, expecting a modest price increase, but not a doubling of the rate without any warning. They call themselves an... Read more

Was this review helpful? 4 0

  • Jun 11
  • Utility
  • Unauthorized Charge
  • 26

Was supposed to receive $50 gift card after you mailed in required info. They said they never received it. Then they said they mailed me a notification of a rate increase and I never received the notification. I switch carriers often so I know the process and never got it. In both cases I'm out and have no recourse. They are unwilling to give me the gift card and they raised my kWh rate by... Read more

Was this review helpful? 1 0

  • Jun 11
  • Utility
  • Old Town, Maine
  • Electricity
  • 1
  • 31

I've read so many of the reviews here and really don't understand why folks are not thrilled with this company! Many have great things to say about the their customer service and the rates. Those complaining about the rates I really don't understand - to be able to get a 25 or 100% Renewable Energy product at the competitive rates they offer is fantastic! (Check them out against the others... Read more

Was this review helpful? 2 0

  • Jun 06
  • Utility
  • Turnersville, New Jersey
  • Electricity Overcharge
  • 2
  • 50

With no notification the rate will skyrocket. The first you will find out about the increase is on a bill. Then when you call to cancel service, they will advise you that it takes up to 2 billing cycles to remove.......... My rate went from 9 cents per KWH to 21 cents. With my usage, my bill went up $120.00 per month. So three months of this scam cost me $360. North American is a... Read more

Was this review helpful? 3 0

  • Jun 06
  • Utility
  • Cherry Hill, New Jersey
  • High Rates
  • 14

North American power is a joke they charge outrageous high rates tell you it's the weather that makes your bills go up then when you contact peck and tell them to check the meter both companies claim it's not their fault and the poor consumer gets ripped off like usual you know you can only scam people for so long Read more

Was this review helpful? 0 0

  • May 23
  • Utility
  • Electric Services
  • 1
  • 61

After a year with North American Power my electric rate tripled without any notice. The increase occurred during the winter, so I didn't catch the increase until after 4 months past. What a scam... I was told that changing from my public utility would save money, but it cost me significant amounts of money. I Should not have changed from PSNH. When I spoke with the company representative he told... Read more

Was this review helpful? 2 0
 
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