North American Power Complaints and Reviews

Testimonial

  • Aug 21, 2014
  • Utility
  • Electricity
  • 251

Honestly i had no interference and everything went smooth with North American Power. The Rebate has to be filled and mailed but other than that I got everything I asked for and was offered. Thank you NAP! When it came to the rate, I seen a few that were lower but they were NOT renewable sources. I kept it green to not only save about 22% off my electricity but I also see they have the ability to... Read more

Testimonial

  • Jun 01, 2013
  • Utility
  • Staff
  • 279

Everybody’s friendly at North American Power! Madeline C. Read more

Testimonial

  • May 15, 2013
  • Utility
  • Staff
  • 191

They guided me through the process and answered all of my questions. Daniel L. Read more

North American Power's reply to:

  • May 05
  • Utility
  • Brick Township, New Jersey
  • Utility Rate
  • 19
  • REVIEW RATING 5/5

We are sorry to hear about this experience for one of our customers. We have reviewed the account and left messages with the customer to discuss a resolution. We appreciate their feedback and look forward to connecting and addressing their concerns. Read more

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North American Power's reply to:

  • Apr 23
  • Utility
  • Saint Louis, Missouri
  • Electricity Rate
  • 20
  • REVIEW RATING 4/5

We are sorry to hear about this experience for one of our customers. We were able to reach out and speak with the account holder and came to a resolution. We thank the customer for their feedback and remain committed to addressing any concerns and helping our customers to have the best experience possible with North American Power. Read more

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  • Mar 10
  • Utility
  • Mount Laurel, New Jersey
  • Contract
  • 143
  • REVIEW RATING 4/5

We were denied the $50 welcome card on a technicality. A very small one that could be fixed. They send you a notice that your contract is up after its too late to switch as it takes 2 billing cycles. On purpose, in my opinion. They then give you a choice, agree to another contract or pay a monthly rate that is almost double the new contract rate. Instead of almost 12 cents per kwh they charge you... Read more

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  • Mar 03
  • Utility
  • Saint John, Missouri
  • Electricity Service
  • 51
  • REVIEW RATING 4/5

I signed up with North American Power as a broker to market their supply see ice. After 2 months they abruptly canceled all representative agreements after reaching their customer acquisition goals! What a sleazy way to do business and use people. Furthermore, they continue to bill me each month for an electronic "back office" and a non existent energy certificate! I am going to file a complaint... Read more

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After initial lower rate they switched to variable rate that keot increasing to ne more than double the market rate of PEPCO. When I contacted them to complain they said my usage doubled instead. I realized what the rate was and called back only to be offered "stable fixed" rate that was still HIGHER than PEPCO. Scammed!! Add comment

  • Feb 05
  • Utility
  • Hartland, Maine
  • Electricity Rate
  • 134
  • REVIEW RATING 4/5

I also signed up for a 6 month fixed rate and was Informed after my six months if I didn't renew I would be put back under my other supplier. Well that was a lie. My fixed rate went from .069 to .017 !!! an what's worse when I got my bill by the I figured out what was going on I had already gotten a second bill. I went from a 45$/month bill and owed 82$ for the first month post "trial" period and... Read more

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  • Jan 28
  • Utility
  • Nottingham, Maryland
  • Electricity
  • 85
  • REVIEW RATING 4/5

I was on a 6 month rate then they doubled the rate .They tell you it will take 60 days to cancell the rate out of your local B.G.E billing system . This is the old bait an switch .Its time to put these guys out of business. They run ads for electric service at 8.59 once you sign on they rase the rate to 15.9 per kh vs the local sos rate of 8.9 .We are all electric this little rate bump cost us... Read more

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  • Jan 24
  • Utility
  • Standish, Maine
  • Electricity Rate
  • 96
  • REVIEW RATING 4/5

Without notice our rate jumped from 10.9 cents to 17.9 cents. North American Power has been dropped as fast as I could. I am only disappointed that I couldn't do it faster and that they were able to steal a few hundred dollars from my family. I will be warning as many people as I can to avoid this sleazy company like the plague. My current rate is 7 cents. 39% of what North American Power was... Read more

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  • Jan 14
  • Utility
  • Manchester, New Hampshire
  • Electricity Rate
  • 4
  • 4
  • 154
  • REVIEW RATING 5/5

I had switched over to North American Power about a year ago. Things seemed nice on that introductory rate. But come this season, our bill seemed considerably higher than I EVER remember paying when being with PSNH. After looking into it, and a discussion with a Customer Service Rep at PSNH, I found that the latest rate for PSNH is going to be 10.56 cents/kWH, vs the 17.99 cents/kWH at NAP. ... Read more

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  • Jan 12
  • Utility
  • Billing Department
  • 69
  • REVIEW RATING 4/5

This month, Jan. 2015 my bill has tripled. We did not receive the renewal notice after the first six months of service with the low rate. If we had received it, we would have canceled. Why wouldn't we? With a rate increase from 6 to .179905 (so it's almost 18) that was going to happen in a few months, they say, who would not change suppliers? North American claims they sent the notice but... Read more

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