North American Power Complaints and Reviews

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North American Power
Main address: 06850 Norwalk CT
888-313-9086, , customercare@napower.com
  • 0 company responses
  • 3 testimonials
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Testimonial

  • Jun 01, 2013
  • Utility
  • Customer Service
  • 202

Everybody’s friendly at North American Power! Madeline C. Read more

Testimonial

  • May 15, 2013
  • Utility
  • Customer Service
  • 151

They guided me through the process and answered all of my questions. Daniel L. Read more

Testimonial

  • Apr 02, 2013
  • Utility
  • Great Service
  • 246

We switched and our electric bill instantly dropped about $40. What I did with it? C’mon seriously, I’m married; my wife took that. Jacob C. Read more

  • Nov 05
  • Utility
  • Allenstown, New Hampshire
  • Electricity
  • 2
  • 2
  • 128
  • REVIEW RATING 5/5

You will save money during the term of the contract but the company does not warn you of expiration dates so any money you save over the term of the agreement is lost the first month out of contract when the rate you pay more than doubles. My rate went from .0789 to .1549 so any savings is lost that first month and then it takes another complete cycle to change again so they hit you for another... Read more

Was this review helpful? 1 0

  • Oct 29
  • Utility
  • Brooklawn, New Jersey
  • Electricity Service
  • 82
  • REVIEW RATING 5/5

NAP takes customer satisfaction very seriously and examines each claim with diligence. Many customers of both suppliers and utilities across the region, have experienced higher-than-usual variable rates this year, unfortunately, wholesale prices for both electricity and natural gas have increased substantially as a result of a severe energy shortage After further review of this account, the... Read more

Was this review helpful? 1 0

  • Oct 23
  • Utility
  • Morris, Connecticut
  • Rude Customer Treatment
  • 118
  • REVIEW RATING 4/5

I called North American Power to lock my rate in again. I am a returning customer. Kelly told me my lock in rate was 12.49 cents per kilowatt hr. But I told him it's listed on line for 11.49 cents. I could not get the lower rate because it was for new customers only. I asked why they don't take care of their current customers and again told the lower rate was for new customers. I then asked to... Read more

Was this review helpful? 0 0

  • Aug 21
  • Utility
  • Electricity
  • 106
  • REVIEW RATING 4/5

Honestly i had no interference and everything went smooth with North American Power. The Rebate has to be filled and mailed but other than that I got everything I asked for and was offered. Thank you NAP! When it came to the rate, I seen a few that were lower but they were NOT renewable sources. I kept it green to not only save about 22% off my electricity but I also see they have the ability to... Read more

Was this review helpful? 3 3

  • Aug 18
  • Utility
  • Dayton, Ohio
  • Utility Bill
  • 287
  • REVIEW RATING 5/5

After receiving my first bill I filled out the appropriate request form as directed to receive my $50 card for signing up. I never received this card and made several phone calls in this regard. I also resubmitted this request as directed and still no card. Two months ago, I opened my bill to find it had almost tripled. I contacted North American Power and Gas, LLC who stated they sent a... Read more

Was this review helpful? 3 0

  • Aug 18
  • Utility
  • Georgia, United States
  • Bill Payment
  • 2
  • 2
  • 138
  • REVIEW RATING 4/5

called on the 13th to see when the last date to pay my bill, she told me I had until the 14th of august that will be the last day, when I made my payment at 5:59 I tried to call them at 6:00 got a message stateing that they are closed and on my bill it says they close at 7:00, so I email them letting them know I paid my bill. when I called back onto day I was told that they will not be able to... Read more

Was this review helpful? 0 0

  • Aug 12
  • Utility
  • Gas Service Disconnection
  • 63
  • REVIEW RATING 4/5

Cut off gas with no notice. They say I was $41.00 over 30 day late. No email, No phone call, no letter. They close at 5Pm so unable to call until Monday. Gas off for 5 days. I have had GAS service in the Atlanta for over 26 years and have never had this happen. Account shows 0 balance. They still owe me $50.00 in rebate for signing up. They should not be allowed to sell gas in Atlanta with these... Read more

Was this review helpful? 0 0

  • Aug 08
  • Utility
  • Gas Service Disconnection
  • 55
  • REVIEW RATING 4/5

They dropped my services - gas and electric - with no notification of any sort - my bills are always fully paid.... they did not attempt to contact me. The only way I know is that PSEG contacted me. This is unacceptable behavior!!!!! Read more

Was this review helpful? 0 0

  • Jul 30
  • Utility
  • Chicago, Illinois
  • Increased Rate
  • 134
  • REVIEW RATING 4/5

north American power told me that my rate would be at 5% at the start . During my usage my rate increased and north am. power raised my rate to 13% without telling me and leaving me with a $1200.00 balance at com.ed. I am at this point too angry to try to understand why, when the representative that I spoke with, explained that the company had plenty of options with which to contact me ,e-mail. ... Read more

Was this review helpful? 2 1

They doubled my rate with no notice. They were not receptive to my complaints. The rep gave me untrue information. The rate was .09 higher than ui when the rep told me I'd be saving money. I'm out over $600. Add comment

 
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