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Testimonial

  • Jun 01, 2013
  • Utility
  • Customer Service
  • 244

Everybody’s friendly at North American Power! Madeline C. Read more

Testimonial

  • May 15, 2013
  • Utility
  • Customer Service
  • 166

They guided me through the process and answered all of my questions. Daniel L. Read more

Testimonial

  • Apr 02, 2013
  • Utility
  • Great Service
  • 303

We switched and our electric bill instantly dropped about $40. What I did with it? C’mon seriously, I’m married; my wife took that. Jacob C. Read more

  • Jan 24
  • Utility
  • Standish, Maine
  • Electricity Supplier
  • 7
  • REVIEW RATING 4/5

Without notice our rate jumped from 10.9 cents to 17.9 cents. North American Power has been dropped as fast as I could. I am only disappointed that I couldn't do it faster and that they were able to steal a few hundred dollars from my family. I will be warning as many people as I can to avoid this sleazy company like the plague. My current rate is 7 cents. 39% of what North American Power was... Read more

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  • Jan 14
  • Utility
  • Manchester, New Hampshire
  • Electricity Rate
  • 3
  • 3
  • 55
  • REVIEW RATING 5/5

I had switched over to North American Power about a year ago. Things seemed nice on that introductory rate. But come this season, our bill seemed considerably higher than I EVER remember paying when being with PSNH. After looking into it, and a discussion with a Customer Service Rep at PSNH, I found that the latest rate for PSNH is going to be 10.56 cents/kWH, vs the 17.99 cents/kWH at NAP. ... Read more

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  • Jan 12
  • Utility
  • Billing Department
  • 19
  • REVIEW RATING 4/5

This month, Jan. 2015 my bill has tripled. We did not receive the renewal notice after the first six months of service with the low rate. If we had received it, we would have canceled. Why wouldn't we? With a rate increase from 6 to .179905 (so it's almost 18) that was going to happen in a few months, they say, who would not change suppliers? North American claims they sent the notice but... Read more

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  • Jan 09
  • Utility
  • Ardmore, Pennsylvania
  • Electricity
  • 51
  • REVIEW RATING 4/5

I knew these creeps were looking to jack my rate at a the end of my first year. Therefore, I registered both my father and me online and locked in at 8.9 cents for the next year. My dad did get his rate on the electric but I got jacked up to 13.9 even though I 1000% locked in online at 8.9 cents as well. In fact, I registered myself and then him, locking in both rates. If they don't make... Read more

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  • Jan 08
  • Utility
  • Danbury, Connecticut
  • Electricity
  • 47
  • REVIEW RATING 4/5

I had them when their rate was 7.5 cents. They never notified me when the term was up and I did not realize until it was too late. My last bill was $414 because their rate is .1999 cents. That is about DOUBLE of CL&P standard price. It is such a ripoff and if that company would go bankrupt and lose all of its customers, I would be a very happy person. It is unjustified to make a customer of 2... Read more

Was this review helpful? 1 0

They promise a "free" $50 gift card as a "bonus" for signing up. Signed up months ago to help out a relative w her "home based business"...no gift card for me, and she hasnt seen a dime from it either. Their rates are pretty much the same as other companies but beware the fake promises. Add comment

  • Jan 02
  • Utility
  • Danville, New Hampshire
  • Electricity Plan
  • 44
  • REVIEW RATING 4/5

Had a great rate for the first year then when I went to renew the rate jumped over 5 cents a kilowatt. Very sad that PSNH is actually cheaper than North American Power. NAP will not fix the rate. They also falsely advertise a lower rate on their website and then tell you that is for new customers only. The supervisor told me that they are not "fortune tellers" so they didn't know PSNH would... Read more

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100% FULL

  • Dec 22, 2014
  • Utility
  • Gorham, Maine
  • Electricity
  • 137
  • REVIEW RATING 5/5

Don't sign up with this energy company! They get people to sign up with a low teaser rate for electricity. But when that contract ends, they jack up the rates by 2 or 3 times what you were paying. If you want to cancel, they tell you it will take 2 months to change. During that time, your rates will skyrocket and all your savings plus a lot more will be gone. In my case, going from fixed to... Read more

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  • Dec 13, 2014
  • Utility
  • Sellersville, Pennsylvania
  • Electricity Rate
  • 80
  • REVIEW RATING 5/5

Hello, The following correspondence is made in response to the dispute filed against North American Power and Gas (“NAPG”) by Customer, Robert Howells. In the complaint, Mr. Howells expresses dissatisfaction with the variable rate charged following the expiration of his fixed contract and during transfer. To start, it is NAPG’s standard practice to notify its customers of their renewal options... Read more

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  • Dec 13, 2014
  • Utility
  • Philadelphia, Pennsylvania
  • Refund Claim
  • 53
  • REVIEW RATING 4/5

Please be informed there was no contact between North American Power and myself. I was left two messages to please call them and my return calls received NO response. I was left on hold for a lengthy amount of time and was told the gentleman that left me a message would call me right back. He did not call. There was never a refund of any sort and 185.00 they claim to have refunded me would not... Read more

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