Testimonial

  • Jun 01, 2013
  • Utility
  • Customer Service
  • 221

Everybody’s friendly at North American Power! Madeline C. Read more

Testimonial

  • May 15, 2013
  • Utility
  • Customer Service
  • 159

They guided me through the process and answered all of my questions. Daniel L. Read more

Testimonial

  • Apr 02, 2013
  • Utility
  • Great Service
  • 270

We switched and our electric bill instantly dropped about $40. What I did with it? C’mon seriously, I’m married; my wife took that. Jacob C. Read more

  • Dec 13
  • Utility
  • Sellersville, Pennsylvania
  • Electricity Rate
  • 5
  • REVIEW RATING 4/5

Went to variable rate while waiting switch to another supplier since they would not give me the online advertised rate even though I was a customer for over a year. My rate doubled in 2 months. Not an ethical company. I knew I would pay more but not this much. You are better off not shopping for electricity in PA and stick with your local supplier. Their rate now is more than double my local... Read more

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  • Dec 13
  • Utility
  • Philadelphia, Pennsylvania
  • Refund Claim
  • REVIEW RATING 4/5

Please be informed there was no contact between North American Power and myself. I was left two messages to please call them and my return calls received NO response. I was left on hold for a lengthy amount of time and was told the gentleman that left me a message would call me right back. He did not call. There was never a refund of any sort and 185.00 they claim to have refunded me would not... Read more

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  • Dec 05
  • Utility
  • Concord, New Hampshire
  • Electic Rates
  • 43
  • REVIEW RATING 4/5

They save you money AT FIRST and wait as your expiration happens. They will tell you and swear up and down that they sent a renewal notice but they don't. They have your email, phone, and mailing but they choose to send a letter in the mail? All the need is one bill outside of the contract and all your 6-8-12 months savings are out the windows. At least with PSNH they are screwing you up front.... Read more

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  • Nov 05
  • Utility
  • Allenstown, New Hampshire
  • Electricity
  • 3
  • 3
  • 203
  • REVIEW RATING 5/5

You will save money during the term of the contract but the company does not warn you of expiration dates so any money you save over the term of the agreement is lost the first month out of contract when the rate you pay more than doubles. My rate went from .0789 to .1549 so any savings is lost that first month and then it takes another complete cycle to change again so they hit you for another... Read more

Was this review helpful? 3 2

  • Oct 29
  • Utility
  • Brooklawn, New Jersey
  • Electricity Service
  • 119
  • REVIEW RATING 5/5

NAP takes customer satisfaction very seriously and examines each claim with diligence. Many customers of both suppliers and utilities across the region, have experienced higher-than-usual variable rates this year, unfortunately, wholesale prices for both electricity and natural gas have increased substantially as a result of a severe energy shortage After further review of this account, the... Read more

Was this review helpful? 2 1

  • Oct 23
  • Utility
  • Morris, Connecticut
  • Rude Customer Treatment
  • 173
  • REVIEW RATING 4/5

I called North American Power to lock my rate in again. I am a returning customer. Kelly told me my lock in rate was 12.49 cents per kilowatt hr. But I told him it's listed on line for 11.49 cents. I could not get the lower rate because it was for new customers only. I asked why they don't take care of their current customers and again told the lower rate was for new customers. I then asked to... Read more

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  • Aug 21
  • Utility
  • Electricity
  • 123
  • REVIEW RATING 4/5

Honestly i had no interference and everything went smooth with North American Power. The Rebate has to be filled and mailed but other than that I got everything I asked for and was offered. Thank you NAP! When it came to the rate, I seen a few that were lower but they were NOT renewable sources. I kept it green to not only save about 22% off my electricity but I also see they have the ability to... Read more

Was this review helpful? 3 3

  • Aug 18
  • Utility
  • Dayton, Ohio
  • Utility Bill
  • 311
  • REVIEW RATING 5/5

After receiving my first bill I filled out the appropriate request form as directed to receive my $50 card for signing up. I never received this card and made several phone calls in this regard. I also resubmitted this request as directed and still no card. Two months ago, I opened my bill to find it had almost tripled. I contacted North American Power and Gas, LLC who stated they sent a... Read more

Was this review helpful? 3 0

  • Aug 18
  • Utility
  • Georgia, United States
  • Bill Payment
  • 2
  • 2
  • 147
  • REVIEW RATING 4/5

called on the 13th to see when the last date to pay my bill, she told me I had until the 14th of august that will be the last day, when I made my payment at 5:59 I tried to call them at 6:00 got a message stateing that they are closed and on my bill it says they close at 7:00, so I email them letting them know I paid my bill. when I called back onto day I was told that they will not be able to... Read more

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  • Aug 12
  • Utility
  • Gas Service Disconnection
  • 73
  • REVIEW RATING 4/5

Cut off gas with no notice. They say I was $41.00 over 30 day late. No email, No phone call, no letter. They close at 5Pm so unable to call until Monday. Gas off for 5 days. I have had GAS service in the Atlanta for over 26 years and have never had this happen. Account shows 0 balance. They still owe me $50.00 in rebate for signing up. They should not be allowed to sell gas in Atlanta with these... Read more

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