Nordstrom Phone Numbers and Emails

Toll-Free Number:

  • (888) 282-6060
    United States
Send Message

Customer Service:

  • (800) 723-2889
    Beauty Stylists
  • (877) 794-5304
    Canada
  • (877) 543-7463
    Designer Specialists

Accounting/ Billing:

  • (800) 964-1800
    Credit Services

Media:

  • (877) 746-6228
    PR Inquiries

Sales/ Reservations:

  • (319) 846-4140
    International

Nordstrom Emails:

Customer Service
Nordy Club Membership
General Info
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
PR Inquiries
Report Fraud
Potentially fraudulent activity on a website/email/text
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Nordstrom Customer Service?

Most Popular Number:

(888) 282-6060
United States
Total calls: 1 115 Issues resolved: 79 Last call: Mar 23, 2024

Can I Contact Nordstrom Customer Service via Chat?

Nordstrom offers a chat feature for contacting their customer service. By visiting the Nordstrom website and accessing the customer service section, you can easily find the chat option. Initiate a chat session, and you'll be connected with a Nordstrom customer service representative who will provide real-time assistance for your inquiries or concerns.

What Is Nordstrom Phone Number?

The phone number for Nordstrom customer service is 1-888-282-6060. It is for general inquiries and orders. For international customer service, contact Nordstrom at 1-319-846-4140. Available 24/7, these customer service numbers will connect you to a representative who can assist you with any questions or concerns you may have.

What Is Nordstrom Customer Service Email?

You can reach Nordstrom's customer service via email at contact@nordstrom.com. This email address allows you to contact their customer service team for any questions, feedback, or support you may require. They are committed to providing timely and effective responses to customer inquiries through email communication. However, customer service via email might not be as quick as it will be via phone calls.

PissedConsumer Club

Contact Information

Nordstrom Website:

Nordstrom Help Center:

Corporate Office Address:

Nordstrom, Inc.
1617 Sixth Avenue, Suite 1000
Seattle, Washington 98101
United States

Other Info (opening hours):

Hours (ET):

Monday - Friday: 10:00am - 8:30pm

Saturday - Sunday: 10:30am - 6:30pm

More contact details

Nordstrom Customer Service Reviews

1.7 / 5
Poor
Kathryn G Gis
Problem with an in-store purchase
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I purchased a designer pair of sunglasses on 11/27/23 at Paramus store. I was told that since they were over $500 and designer I would receive a $150 gift card in January.

I called customer service on Jan 17 to get status and was told that the sunglasses department was exempt from that promotion. I bought these as a gift on basis that I would get the gift card. Terrible that your employees dont understand the promotions.

Customer service just said sorry. Honestly I expected Nordstrom to honor this as its their fault promotions were not properly communicated!!

Read full review
Mariah C Hsn
Orders delivered without notification at wrong location
stars-rating stars-rating stars-rating stars-rating stars-rating
2.8

Customer service in Nordstrom is getting really bad also their delivery service doesnt deliver. They lost one of my packages it never arrived two months ago and its still under investigation no refund nothing.

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johnniesama C
Nordstrom refused return of defective item
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I purchased a Canada Goose white coat at the Nordstrom White Plains NY, 5 years ago.
The issue is, the color from the dark trim piping is bleeding and no dry cleaner would clean the coat. I have been trying to get a Dry Cleaner to clean the coat, but they would not.

I paid $975 and This should not happen.
I went to Fabricare Cleaners, 11/2/23, located in Norwalk Ct.and discussed the issue with the SME/technical expert, Felix and Eduardo . They show me why it cannot be cleaned. He took a piece of tissue, wet it and rub it on a dark blue trim anywhere on the coat and the dye rubbed off in all the areas where there was the dark blue trim. Felix said that it is obviously the manufacturing process where the dye was not set properly.

Felix will be happy to be a reference as the subject matter expert. I have been trying to get the coat cleaned for years and no cleaner would take it to clean. How can Nordstrom sell a product that cannot be cleaned
Ernesto Bernal is the customer care manager at Nordstrom White Plains NY, he specifically cited the dirty condition of the coat is the reason he cannot accept the return.
He rudely disregard my argument that the reason why the coat is dirty is
because no dry cleaner would take the chance to clean it, since I purchased
the coat at full price in 2018. He embarrassed Valerie, repeatedly, citing how poorly cared for the garment was.

I again noted that it was dirty because for years we could not find a cleaner that would clean the coat, which he dismissed and ignored. Is it because Im Asian? And not a rich white client?
Ernesto, intentionally or not made me feel as a disposable customer. He obviously made up his mind before I met him to not accept the return.

On the phone, he would not explained under what condition would he accept the return, quite the opposite. He kept asking for things, first pictures , then made me look for the receipt, and finally when I produced these proof items, he asked me to come in so he can see the coat. However he kept trying me to go to another Nordstrom. Ernesto was obviously looking for a way not to accept the return.

Once he made his decision, he seemed to just want us to rush out of the store.
Is this the exceptional Nordstrom Customer experience?

I know that when Amazon says that, they mean it. Is it just lip service?

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Guest-4705015
Return

It would be helpful if your packages included a return label or phone number for returns.
When I did contact customer service they were very helpful!

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How Good is Nordstrom's Customer Service?

Marcelle Ion
Marcelle Ion
Feels Satisfied | Dec 29, 2023

Great!!!

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Nysha Rek
Nysha Rek
Feels Satisfied | Dec 11, 2023

The young women I spoke to was amazing. She took excellent care of me.

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September Jss
September Jss
Feels Satisfied | Nov 22, 2023

The customer service agent was great. She even emailed the e-gift directly to me to prove authenticity. Great service!

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Dorothee Und
Dorothee Und
Feels Satisfied | Oct 27, 2023

I was not pissed

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Malinda Jzf
Malinda Jzf
Feels Neutral | Jun 16, 2023

I i JUST REQUESTED A NEW nORDSGTROM CRED TO BE FORWRDED TO ME. RIOZ bERENSON, 15 ghREYDANUS LACE, I ENJOY NORDSGTROML IT IS A FINE PLACED FOR ME TO SHOP. MRS. R. BERENSONfAIR lAWN, njk\\0741 to Norstrom.

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Summary of Nordstrom Customer Service Calls

1.5K TOTAL
CALLS
06:22 AVG CALL
DURATION
19% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Nordstrom?

Shipping and Delivery Question:

  • “Received wrong order”
  • “Never received package”
  • “Wrong item”

Payments and Charges Question:

  • “Wanted to know if I could make in-store payment”
  • “Payment”
  • “Pay bill”

Request for Information Question:

  • “Checking on my return”
  • “I have a question”
  • “I need to talk to the person”

Cards Question:

  • “Card services”
  • “Card isdue”
  • “Lost card”

Return/ Replace Question:

  • “Return an item today without packing slipO”
  • “At your Rochester store doing a return 4 days pass the 39 days due to weather could not make it up”
  • “Return”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancel an order”
  • “I want to cancel my order”

Product/ Service Question:

  • “The product has been returned and they still taking money”
  • “Insurance claim”
  • “To order acoatwoman size”

Account Question:

  • “My account”
  • “Balance”
  • “Credit for my alterations from minority account”

Refund Question:

  • “Problem with refund”
  • “For refund”
  • “I was only refunded for 1 item instead of three items that I returned”

Website/ Application Question:

  • “Order online”
  • “List a placed order online”
  • “Site not working”

Employment Question:

  • “Job application and request interview”
  • “Payoff”
  • “Employment”

Staff Question:

  • “Customer Service”

Other Question:

  • “Can't use notes”
  • “Need credit, ordered 10078126, 2 pairs of AS98 periwinkle sandals, only received 1 pair, please credit my American Express.”
  • “Dispute”

About

Related Companies

Nordstrom Rack, HauteLook, Trunk Club

Summary

Nordstrom, Inc. is a well-known chain of department stores in the United States. The company was established by John W. Nordstrom. Originally it was a shoe retailer. At the present time, the company also offers clothing, cosmetics, accessories, jewelry, fragrances, handbags and even home furnishings. It offers lower prices than Saks Fifth Avenue, Neiman Marcus, or Bloomingdale's. The corporate office of Nordstrom as well as the flagship store is headquartered in Downtown Seattle, Washington. Nordstrom has become a nationwide fashion specialty retailer. Fortune magazine put Nordstrom in its list at No. 72 among 100 Best Companies to Work For 2009.

Nordstrom reviews and complaints

Nordstrom is ranked 719 out of 4779 in Footwear and Clothing category

Area Served

USA

Payment Methods

PayPalVISA

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