Contact Nelnet Customer Service

The company requests customers to email support using online forms on their website. However, if you prefer addressing the Help Center directly, you can use the Nelnet customer service email: nelnetcustomersolutions@nelnet.net. To learn about applying for a total and permanent disability discharge, write to disabilityinformation@nelnet.net. You can send your official requests to WrittenRequest@nelnet.net, and the customer care team will respond after they study your case.

The Nelnet email for investor relations inquiries is investorrelations@nelnet.net. You can reach the privacy policy officer with questions about data protection at askprivacy@nelnet.net. The press representatives can contact the media team at media@nelnet.net.

The Nelnet customer service hours are Monday from 8 a.m. to 9 p.m. ET. They provide Nelnet contact information and support between 8 a.m. and 8 p.m. ET on Tuesday and Wednesday. You can reach the Nelnet customer service from 8 a.m. to 6 p.m. ET on Thursday and Friday.
You can email their Help Center or fill out the online form on their website if your issue is not time-sensitive. To receive the official written response, mail their corporate office.

You can also find the company's official social media pages and get in touch with the customer care team via direct messages.

The Nelnet mailing address for general correspondence and qualified written requests is Nelnet, PO Box 82561, Lincoln, NE 68501-2561. For documents related to deferment, forbearance, repayment plans, or enrollment status changes, you can use the following address: Nelnet, Attn: Enrollment Processing, PO Box 82565, Lincoln, NE 68501-2565. If you need to send documents related to loan discharge or forgiveness claims, mail them to Nelnet, Attn: Claims, PO Box 82505, Lincoln, NE 68501-2505.

The borrower payment addresses vary depending on the company system on which a loan is stored. You can find the list of addresses to send payments for accounts on the Contact Us page.