Monitronics Rating Based on 327 Reviews

Rating details

1.6
more details
Customer service
Billing Practices
Product or Service Quality
Reliability

Rating stats

Rating trend

Summary of Monitronics Customer Service Calls

880 TOTAL
CALLS
05:09 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Monitronics?

Activation/ Cancellation Question:

  • “Cancel service”
  • “Cancel a emergency call”
  • “To cancel service”

Product/ Service Question:

  • “Call about system”
  • “My home was broken into”
  • “Can not arm the system. Getting a code # 3 on the panel”

Payments and Charges Question:

  • “You have downgraded my c/r with a false bill”
  • “Billing”
  • “To ask a billing question”

Staff Question:

  • “I want to change my service”
  • “Need a service sign”
  • “Need proof of service”

Account Question:

  • “Forgot username for alarm.com”
  • “Account”
  • “Close account”

Request for Information Question:

  • “Concerned”
  • “Need to talk some costumer servecis”
  • “I need help resettting my motion detector because of the new batteries”

Return/ Replace Question:

  • “The wire at the door need to be replaced”
  • “I want to change my code”

Employment Question:

  • “Pay off balance”

Other Question:

  • “Yard signs”
  • “Loyalty”
  • “Panel issues”

About

Summary

Monitronics International, Inc. is an American privately held company. Monitronics is an alarm monitoring company. The company is headquartered in Dallas, Texas. Monitronics International specializes in telecommunications, computing, and power technology. Monitronics International designs and installs different security systems. The company provides alarm monitoring services to residential, small business, corporate and governmental customers. Monitronics International has a special Latchkey Kids system developed to protect children. The company operates through the network of authorized dealers. Monitronics International is one of the largest security companies in the United States.

According to Inc. 500, Monitronics International is one of the fastest growing home security companies.

Monitronics reviews and complaints

Monitronics is ranked 94 out of 335 in Security and Protection Services category

Area Served

USA

Payment Methods

VISAMasterCardPayPal

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