Anonymous
map-marker San Jose, California

Why is the newer coomplaint not showing up?

The new complaints are not showing up. But I see it in Google. When u click into site it does not show
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Robert S Hpg

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Verified Reviewer

Bad service

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I called for a new card but never got one 0r an answer I also asked about a new book of locations but no answer so I do not expect much from this waste of my time . If I sound mad well yes I am.
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Loss:
$10
Pros:
  • I liked most locations i used
Cons:
  • Service when i asked for a new card

Preferred solution: a new card and the book of locations

User's recommendation: you really do not want to buy into this one

Haroun Xto
map-marker Woodland Hills, California

Grand Monarch Vacation Timeshare

Grand Monarch filed bankrupcy sometime in 2012. All timeshare owners are still obligated to pay the Assessment fees every 3 months even though the company no longer exits.

Apparently Diamond Resorts purchased the 9 resorts previously owned by Pacific Grand Monarch Vacations. Here is where they are getting us- they will not offer us a buyout, our assessments will be going up and there is no guarantee with the 500,000 Diamond timeshare owners that we will ever be able to get into our 9 resorts, and if you want to buy into Diamond your looking at another $32,000.00.

I am very interested in pursuing a Class Action Lawsuit, we should not be in this position as timeshare owners without the option to out. I am willing to cut the loss for the purchase price of the timeshare so I am not longer responsible to pay the quartery assessment fees - however if we don't pay, we will be sued - anyone else see anything WRONG with this picture!!!!

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Loss:
$25
265 comments
Nylan Rjd

Yes as a owner ,who got hit by a bus, and diamond wants us to rebuy what we already earn to joint their club..yea..count me in for class action law suit...how long will they continue to screw the little just trying to chill on vacation.

Larhonda Mjj

Thank you!

Guest

Here is the Attorney i used. I Recommended 3 other clients and all of us got out of our time share obligations..

so a total of 4 of us. Mitchell Reed Sussman & Associates @ 1053 S. Palm Canyon Dr.Palm Springs,CA 92264

760-325-**** You Can look him up on the internet he Specialize in timeshares.

It took around 8 month to get completed and the phone calls stop Immediately harassing me for maintenance dues. I paid 750 Dollars and didn't need to go to his Office.

Good Luck People...

Larhonda Mjj

Would some please share how you were able to get out of paying your timeshare? Screw Diamond.

I'm not buying anything else. I don't want to pay dues on something that didn't live up to their contract.

Guest

Its not we Think.. Its what you want out of it...

If you use it then its Great, but if you don't.. Why keep on paying. I threw away 15,000.00 Dollars paid in full. .

I loved my time share at one time. i used it a lot.

Went many places, but after it was sold to Diamond then it went down hill..So either pay the money and use it as much as you can, or get rid of it... Simple..

Guest
reply icon Replying to comment of Guest-1343973

How do you get rid of it? Others have posted getting out but haven't shared how. Many of us here would like to get out.

Guest

Well I just attended a diamond international meeting I am a monarch owner one week paid for, as well as a Monarch grand owner one week paid for.Diamond wants another 20,000 which would give me 15,0000 points every year plus 1650 in yearly feesTo become a diamond international traveler? I don't think this is worth it? What do you all think?

Guest
reply icon Replying to comment of Guest-1343246

Well I used to be a owner. I got out by paying a attorney a small fee to get out of my obligation ...

yes I did lose a lot of money because my time share was paid off In full.

I got pissed off when I couldn't get a reservation,but I could go to Groupon and reserve the day I wanted... I paided 750 to get me out...

Guest
reply icon Replying to comment of Guest-1343295

Nice. I just paid 3k cuz a friend recommended a company :(

Guest

I too would like to get out of Monarch. Has a lawsuit been filed yet?

If not, I would certainly like to be a part of it. jksol@***.com

View more comments (264)
JOSE S Wmc
map-marker Flushing, New York

Fue un robo planeado

Nos sentimos humillados y ofendidos por ustedes , Monarch Grand resort , fue un robo planeado . Pagamos mi esposa y Yo el total del contrato y nos quedamos sin nada,
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Loss:
$20000

Preferred solution: Full refund

User's recommendation: No es fiable

Anonymous
map-marker Sylmar, California

Zerozero

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OMG !!! These scammers are still in business ???!!!
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Mary L Cqo
map-marker Laguna Hills, California

When my mom purchased MGV she could trade to many locations

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My Mom purchased points a long time ago for MGV, She was able to trade and go to many more locations and the fees were much less. Now that they were bought out by Diamond resorts, she pays almost $1,700.00 for one weeks stay to fewer places that are not the best locations. I think there are 7 locations she can visit and has been to most of them many times. That's alot of money. If she wanted to go to the Mexico location she doesn't have enough points to stay in a one bedroom ocean view, and you still have to pay a fee. They are now charging her more money for less... that is not what she sign up for. She has Diamond Club which is less points to stay at the same locations and much more variety. This doesn't seem legal to change the bases of what you purchase, giving you less for more money.
View full review
Loss:
$5000
Cons:
  • High maintenance fees dishonesty
  • Fee increases
  • Monarch bought by diamond resorts
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Resolved
Kester Isn
map-marker San Jose Del Cabo, Baja California Sur

Resolved: Availability

Updated by user Sep 21, 2018

Management intervened and resolved the issue.

Original review Sep 11, 2018
Diamond Resorts is now denying availability to its Cabo Azul and other tropical resorts to any member who also has points from Monarch Grand Vacations, even after they have purchased points from Diamond Resorts. This is the first year this has happened since Diamond Resorts acquired Monarch Grand Vacations (about a decade). Notwithstanding the fact that such members have paid their dues faithfully for the entire period of their ownership, the management of Diamond Resorts (which changed hands a year or so ago) has arbitrarily taken this step to force member to purchase additional points. The words "racketeering" and "fraud" come to mind. This would be an excellent class action suit.
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Anonymous
map-marker Rosemead, California

Disfunctional Website

Trying to pay my association fees. Feeling very frustrated with disfunctional website. Cannot make reservations!
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Theresa R Rhd
map-marker Las Vegas, Nevada

Have to get out

Been an owner for over 15 years. Ever since Diamond took over I have been unable to get the unit I want at the right time. Can't get the time in exchange places either. Want to sell or give away. I am now disabled and my husband is very sick and disables. Both of us are 100% disabled with the VA and have over 30 years combined military service in the Air Force/Marines. At the last "owner's update" (what a joke), they tried to sell us more and kept us from leaving the presentation. HELP!!! We are both on Social Security disability now and simply can not afford the quarterly maintenance fees. And since Diamond, the fees are even higher. We really don't know what to do if they will change our credit because of non payment. The timeshare has been paid for $36,000 worth.
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Cons:
  • Monarch bought by diamond resorts
Reason of review:
Poor customer service

Preferred solution: sell timeshare

Anonymous

My Most Expensive Mistake

Without going into the same sordid details that others have similarly described, my wife and I feel like complete fools. We believed that charming gentleman way back when we were sold the bill of goods that became the nightmare of Monarch. We have now have lost all the money we paid (including fully paying for the ownership level we selected) because we refused to also provide the annual $3600 maintenance fee. Of course, as others have done I'm sure, we've spent hours on the phone with them, written numerous notes -- all to be told it's our problem. In the end, we have contacted a state legislator in Florida to ask whether some legislative solution exists to protect consumers against Monarch's (and now Diamond Resort's) unethical practices.
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

I had a bad experience with Monarch

I bought 155 points and every time I need to use my points they told me different story, I tried to sell and they just wanted to give me $50 ridiculous when I paid $16.000 I would like to be in your list Maruixtla7art @***.com
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Reason of review:
Problems with payment
Gerri m Ywx

Mgv and diamond resorts

I've owned mgv for 20 years I'm being charged by both mgv and diamond resorts ..I shouldn't have to pay membership fees at diamond ! I also have paid my assestment fees yearly.they tried to get to convert to diamond only said no. I also purchase sampler and was never able to find resort available.. waste of money... I would like to be part of lawsuit!!!! Spiritup01@***.com
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Reason of review:
Not as described/ advertised
Anonymous

Scam that needs to be shut down

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We have been to two ‘presentations.’ This company is a huge scam. They use different buildings each time, they use ‘hard sale’ tactics to close the deal. They absolutely do NOT let you ‘think about it’ and get back to them - it’s ‘give us tens of thousands of your $ now or you can never get a deal with us again.’ The prizes they offer for coming to the presentation (with no commitment to buy) are bogus - ours was a free 2 night stay at what turned out to be a condemned roach-infested, blood-stained motel. Someone who has actually given them money needs to start a class action suit to shut this company down and get people their money and peace of mind back.
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Reason of review:
Not as described/ advertised
Michael T Ccm

We feel ripped off

Owner since 1990, mortgage Paid in Full yet unable to enjoy the fruits of my hard labor because of THIEVES!!!
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Emrey Mgd

Giving away time share

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My time share has been paid off for the past three years. Ever since Diamond Resorts took over I have not been able to make a reservation. I want to simply give the time share away. Please contact me if you are interested. 661-205-****. The transfer paperwork is easy to complete! The interested party will only have to continue paying quarterly fees. I have personally contacted Diamond Resorts and they say a lot of people would be interested in this opportunity but Diamond Resorts are unable to assist me. I started to get an attorney but I decided to try this method first and hopefully be able to bless someone with a timeshare
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Loss:
$10000
Cons:
  • Fee huge maintenance fees and fee increases
  • Unable to make reservations to popular places
  • Monarch bought by diamond resorts
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: allow for me cancel membership

Anonymous

Insane fees

I called monarch because I can’t pay their quarter fees anymore. Our timeshare has been paid off for years and we keep getting those bill for their fees. They said if I stop paying it will be in our credit report. What can I do ?
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Reason of review:
Problems with payment

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