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First of all, try calling corporate offices in CA to file a verbal complaint...its impossible to even get someone on the phone. Beware of the $29 coupon..it is a lie...there is no cleaning whatsoever involved.The call center woman confirmed 3 times that this special includes a cleaning.

Coupon states:New adult patients only. Services rendered same day. ADA Code 1110 cleaning in absence of periodontal disease; otherwise patient receives debridement with coronal polishing (ADA Code 4999), oral hygiene instruction (ADA Code 1330) and periodontal consultation. May be future costs based on diagnosis.

The main reason for my visit was a teeth cleaning. I was told when no cleaning was performed that the hygenist was booked and the call center did not know what they are doing. I was not allowed to speak to the office manager or dentist and was told to call corporate office. After serious complaining that there coupon was a rip off and that they were lying they refunded my money.

The patient after me experienced the exact same thing...zero cleaning and come back for $2,000 worth of work. This is a huge corporate company that obviously does not communicate with the local offices. If you use this coupon demand your cleaning before they see you and you are ripped off too! Services are not rendered SAME DAY and you are told to make yet another apt, get off of work, lose pay and your time.

One gets what they pay for!

Do yourself a favor and choose a good LOCAL dentist not one from Monarch Dental!

Monetary Loss: $29.

Location: San Antonio, Texas

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