Molly Maid Complaints and reviews

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Industry: Household Services
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  • 27 complaints
  • $2,612 claimed losses
  • $97 average
  • 3409 since Sep 23, 2010

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Molly Maid
Main address: 38 W. Main St. 07621 Bergenfield NJ
201-387-6787, 201-387-6788, http://www.mollymaid.com/local-house-cleaning/nj/northeast-bergen-county/your-feedback.aspx
Molly Maid reviews, Molly Maid complaints, read Molly Maid reviews, find Molly Maid reviews, Molly Maid scam reports
  • 27 complaints
  • $2,612 claimed losses
  • $97 average
Had an experience with Molly Maid?
Submit review ›
27 reviews found
Show first:

  • Jan 31
  • Bad Cleaning Service
  • 1
  • 18

I decided to use Molly Maids on Staten Island, for the very first time, and thank GOD it will be the last time. The telephone & cleaning staff leaves a LOT to be desired. The very first visit they gave me a time of 1-3 and showed up at 9am with NO call. When they were here, i noticed she was using a vacuum that wasn't working, and her co-worker had to explain how to use it, so 45... Read more

Was this review helpful? 1 0

  • Dec 10, 2013
  • Customer Service
  • 1
  • 41

I get a call at about 8 am from Angie at the Easton PA location , to tell me that the cleaners were on their way to my address. Now my address is a home and the upstairs there are three offices in which I run my social media website out of. One my family members was very ill that day and we had a lot going in the office that morning so i called her back to cancel. She starts flipping out on me... Read more

Was this review helpful? 1 1

  • Nov 28, 2013
  • Maid Services
  • 1
  • 81

the team of 2 showed up and in less then an hour and a half tell me they were done....in my opinion they never started... while they were hear a supervisor stopped by and even she told them to redo the bathroom downstairs to which both workers said they already did ....so if the supervisor said to redo it you know it was not done correctly....as they were leaving i tried to question them about... Read more

Was this review helpful? 2 3

  • Nov 24, 2013
  • Palm Beach Gardens, Florida
  • Maid Services
  • 56

I payed them a 150$. Only bc I called and find d out they were going to charge me 300$ an empty apart 1/1. The only thing they cleaned in 2.5 hrs was fridge, bathroom and half assed mopped floors. I had to reclean my apart after they supp cleaned it. I called to complain at local off and lady said bc there wAs a confussion w quotas they stayed for free for 30 more min and have no idea what they... Read more

Was this review helpful? 0 0

  • Nov 21, 2013
  • Disrepectful Owner
  • 1
  • 70

Had Molly maids out to clean house after construction, house is empty so no furniture to move. Clean windows, closets, bathrooms,2 refrig. Told them everything I needed. Showed them the shudders in the dinning room were really bad. I had to have her go over bathrooms 2 times. She got an attitude with that. Then I had her do shudders again cause they still too were dirty. I went to look at them... Read more

Was this review helpful? 4 4

  • Nov 20, 2013
  • Cleaning Service
  • 2
  • 58

Kitchen cabinets were not cleaned. Stove burners not cleaned and one element broken. Kitchen floor only mopped with water and I had to het down and scrubs stains after they left. Marks that could have been removed with microfiber cloth were not. In hall bath I believe cleaner used was my hand cleaner as the bottle was almost empty. Cabinets in both baths not cleaned. On a previous visit broke... Read more

Was this review helpful? 1 0

  • Oct 11, 2013
  • Renton, Washington
  • Cleaning Services
  • 52

I am glad I found this site, nice to know the company just all around sucks - cant disagree with the comments below, was my experience as well. I had to terminate services two days ago. The owner of the franchise, Faye called me an hour ago and was completely hostile. She was making up stories about how I called her cleaners in the middle of the night....I was what are you talking about.? I... Read more

Was this review helpful? 0 0

  • Sep 12, 2013
  • Unprofessional Service
  • 1
  • 64

mollymaid 7801 n.lamar austin tx. Harry,the owner yells at his employees and says we are replaceable. alejandra,the manager works us long hrs.we can't get our lunch break and we work 12 hrs and no overtime pay.also there is family working there alejandra,mariana lima and alejandra's husband ask anyone of the maids they will tell the truth. there are not suppose to be family working under the... Read more

Was this review helpful? 1 1

  • Aug 09, 2013
  • Cleaning
  • 4
  • 79

we have been using Molly maids for 2 years in midlothain TX over the last six months we have had issues with poor dusting, bathrooms not completely cleaned, trash cans with no liners and last week I had day surgery came home early to find the Maids gone and my front door standing wide open at 1pm are normal time home any other day would mean my home would have been wide open to the world for5 to... Read more

Was this review helpful? 0 0

  • Jul 17, 2013
  • Houston, Texas
  • Cleaning Services
  • 76

I have always had very good service with Molly Maid (scheduled as needed) such good service that I told my parents. I guess a lot has changed with their company because I can't get anyone that called me back from my registering online to be any help at all and then when i actually talked to someone, they want you to schedule immediately. This is definitely not the company I have known for the... Read more

Was this review helpful? 1 0
 
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