Midnight Velvet Complaints and reviews

Midnight Velvet reviews, Midnight Velvet complaints, read Midnight Velvet reviews, find Midnight Velvet reviews, Midnight Velvet scam reports
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Industry: Footwear and Clothing
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  • 34 complaints
  • $2,231 claimed losses
  • $66 average
  • 2461 since Oct 10, 2008

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Midnight Velvet
Main address: Customer Returns 52732-6676 Clinton IA
1-877-787-2674, 800-383-5283, , https://midnightvelvet.custhelp.com/app/ask
Midnight Velvet reviews, Midnight Velvet complaints, read Midnight Velvet reviews, find Midnight Velvet reviews, Midnight Velvet scam reports
  • 34 complaints
  • $2,231 claimed losses
  • $66 average
Had an experience with Midnight Velvet?
Submit review ›
34 reviews found
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  • Apr 11
  • Purchase Delivery
  • 1

Ordered 3 items. (2) to One Address which required a Digit Change. Called to get the tracking number as the Confirmation received stated: APRIL 11TH (TODAY) Delivery. I was informed the delivery date was INCORRECT and it would be Delivered tomorrow, and they have NO TRACKING NO to call in 24-48 hrs. to get one. HUH? ? 1) Why do I have a confirmation which shows a TODAY DELIVERY DATE ?2) Why do... Read more

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  • Oct 06, 2013
  • Lounger Sofa Bed
  • 5
  • 26
Purchased Lounger Sofa Bed	#VW66982 from Midnight Velvet Online Catalog in 2006, moved last year, requested replacement hardware and instructions to re-assemble furniture - useless without instruction

8/16/2013 Dear Customer Service: I purchased the lounger sofa bed from your online store, and have since moved. I can't figure out how to put it together again. I also may be missing a few of the screws. Is it possible to get a kit of screws and assembly instructions for this sofa? Thank You, K. B. ------------------------------------- 8/18/2013 Thank you for contacting Customer Service. We need... Read more

Was this review helpful? 2 0

  • Sep 20, 2013
  • Cascade Twin Set In Black
  • 2
  • 26

I ordered what looked to be a very pretty tank top and little cover. It was $90.00 AFTER a discount! Plus another $17.95 for shipping! When I received it, I was pretty disappointed in the quality, so I returned it. Since then I have received two bills and still NO credit. And on top of all that I have to pay the $17.95 shipping to me and another $7.95 to ship it back. That is CRAZY!!!!! How is it... Read more

Was this review helpful? 0 0

  • Aug 20, 2013
  • Tulsa, Oklahoma
  • Bedspread
  • 23

Midnight Velvet is a scam. They don't give you correct information. I ordered as a new customer and they took the entire amount out of my account instead of monthly payments. They need to get people who speak english and can explain to new customers about the company. Very dissapointed, I will never order from them again. I will get my money back! Why do I have to enter 100 words when I just said... Read more

Was this review helpful? 1 1

  • Jun 27, 2013
  • Shoes
  • 1
  • 58

I recently received two catalogs from this company, the 2nd being a "Pre-Selected Catalog and I was supposedly pre-approved for a $400 credit line, so I decided to order a pair of their $59 shoes. I waited patiently to hear from them and today I received a letter informing me that my credit was denied as, "we were unable to verify certain information in your credit line." I have credit with... Read more

Was this review helpful? 3 4

  • Apr 16, 2013
  • Somerset, Kentucky
  • 1
  • 62

OK so i needed a new dress before mothers day I ordered one dress and one suit was sent the request for the deposit and i promptly paid it.however the one dress shipped and the suit said it would not be sent til July so I called customer service the lady told me I could swith the $179 suit out for something of the same value since I had already paid my deposit on that item she canceled it and... Read more

Was this review helpful? 3 0

  • Mar 04, 2013
  • Tampa, Florida
  • 1
  • 84

I liked a purse of purple and turquoise and the bright "reptile print". I hate searching through a purse to find things and liked the organization. My son likes the outside pockets to use as I do not allow him in my personal belongings, he is 12. Upon receiving it...HOW CHEEZIE; FOR $73.90 TOTAL? The stitching is uneven & doubled, overlaid, with threads hanging off. Upon opening, reeks of... Read more

Was this review helpful? 3 0

  • Feb 28, 2013
  • Austin, Texas
  • 55

I tried to order an item ( vx35276 Red or Purple "Must have Suit) Purlpe/Red. I asked the attendant if I could have the top in one size and the bottom in another size; my body is smaller on the top and larger hips. She said I had to purchase the same size for both pieces. I blieve Midnight Velvet is a fine company that tries to do their best to please their customers. I have purchased items... Read more

Was this review helpful? 1 0

  • Feb 20, 2013
  • Portsmouth, Virginia
  • 1
  • 61

I, purchase a dress for a church banquet 2_16_13 .I filing a complaint because i been purchasing clothes from this company for years This is the first time i have file a complaint. The reason i complaining is the dress cost one hundred and eighty-nine dollar plus tax. When i put the dress on the zipper broke this dress cost to much money to spend on a cheap plastic zipper. I am very... Read more

Was this review helpful? 3 0

  • Jan 09, 2013
  • Inkster, Michigan
  • 72

I called to make a payment, which I did on the automative system. But I wanted to talk to some one about having my payment taken out through the automatic payment service, but I couldn't understand the person which was a (man) And I told him I couldn't understand him I ask him was there some one else I could speak to I ask him his name, he just put me on hold and never did come back to... Read more

Was this review helpful? 3 3
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