Metro PCS Complaints and reviews

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  • 213 complaints
  • $52,113 claimed losses
  • $245 average
  • 15978 since Feb 10, 2008

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Metro PCS
Main address: PO Box 601119 75360 Dallas TX
1-888-8metro8 (1-888-863-8768), ,
Metro PCS reviews, Metro PCS complaints, read Metro PCS reviews, find Metro PCS reviews, Metro PCS scam reports
  • 213 complaints
  • $52,113 claimed losses
  • $245 average
Had an experience with Metro PCS?
Submit review ›
213 reviews found
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  • Apr 09
  • Miami, Florida
  • Alcatel Phones
  • 2

I bought two alcatel phones in the 162 Sedanos the person who sold them to me, told me wonders about the phone, but she only speak lies, she said it had one year warranty. one of the phone does not ring and the videos are not listening. the other phone has all entries do not work or to load or for headphones. finally I decided to go back and change them, the seller told me I had lost the... Read more

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  • Apr 07
  • Austin, Texas
  • Rebate
  • 6

i went to Metro PCS online. I needed a phone and did not want to purchase online, Used the store locator on there website. Referred me to best Buy. I purchased the phone- On there website says after rebates only pay $29.00 for phone. Sent in the rebate form for $50.00 on the phone and also they advertise port your number and get $50.00 rebate. Well today I get emails stating I did not buy at a... Read more

Was this review helpful? 1 0

  • Mar 26
  • Brooklyn, New York
  • Phone Service
  • 1

I switched my mobile service provider a few months ago. I was influence by the '40 per month period' tagline. When I am not using Wi-Fi I do not have access to the internet. Secondly, when my friends and family members call, I don't get the calls nor do they show up in the missed calls list on the phone. Sometimes I get a voice msg and that's how I know. I mean, this is absolutely unfair to... Read more

Was this review helpful? 0 0

  • Mar 04
  • Houston, Texas
  • International Phone Calls
  • 8

I recently purchased this phone and service from Metropcs and specifically to make International calls. The agent assured me that I can do so . I also asked if I can do so with 'Calling Cards' and was assured that I can also do so. I tried calling Nigeria, Ghana and St. Vincent,W.I. and all have failed. Voice message keeps telling me that the 'number you dialed is invalid.' Another agent told me... Read more

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  • Feb 11
  • Dearborn, Michigan
  • Faulty Cell Phone
  • 12

I purshased a cellular phone for the Metro PCS store located in Southfield, Michigan at Lasher Road & 9 Mile (next to Walgreen's) The phone that I purchased at the time was suppose to be one of the best phones (according to the saleman) but, after a few weeks having the phone it has been nothing but problem after problem, sometime I go days before I'm able to get any service. I went back to... Read more

Was this review helpful? 0 0

  • Feb 08
  • Pennsauken, New Jersey
  • Iphone 4S
  • 11

I work next door to a Metro Pcs store ,I have been a customer for years with the same number paying 54.00 a month.I was told that they activate Iphones so i buy one used ,I cant afford the Iphone 5 so i get the 4s.They tell me that they only activate the 5c. Now dont you think if i had a Iphone 5 that i would have it connected to a better carrier like Tmobile or Verizon.This company shuts my... Read more

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  • Jan 13
  • Sebring, Florida
  • Cell Phone
  • 15

I just spent $200.00 on a new phone on the GSM side of Metro and it is terrible. No 4g at all, spotty 3g and often only 2g service. No one at Metro seems to care, just the same tired scripts read. I attempted to get the unlock code for my phone so I could move ot to Net10 or Straight Talk and was told the phone must be active for 90 days to be unlocked. The service is awful, the customer... Read more

Was this review helpful? 1 0

  • Jan 01
  • Moreno Valley, California
  • Terminated Service
  • 1
  • 52

I have been with metro pcs for years.I have the S3 4G LTE on the $40 plan. I payed my bill on time, to be honest a head of time. I never had any major issues with them up until 12/30/13. I received a text message at 4:22 PM , stating " Your usage of MetroPcs Services is in violation of the terms and conditions and has been terminated effective immediately. I couldn't go to an actually store... Read more

Was this review helpful? 4 0

  • Dec 22, 2013
  • New York City, New York
  • Rebates
  • 2
  • 64

I signed up during a promotion advertising $100 in rebates: $50 was automatic upon sign-up, and the remaining $50 was a mail-in rebate. I was told that I would receive the mail-in rebate within 6-12 weeks. Well, it has now been 6 months, and I didn't receive an email, or anything in the mail relating to my rebate status, as the automated messages told me I would. I just called them and got an... Read more

Was this review helpful? 1 0

  • Dec 22, 2013
  • Smart Phones
  • 33

Metro has a promo going for 4 unlimited lines for 100, on the condition that all 4 phones are 4g smart phones on the updated network and atleast 1 is a new activation. We went to inquire about this plan and were told that only one of our phones qualified, so we would need 3 new phones instead of just one. A few days later my mother went back to the store to purchase the phones and switch the... Read more

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