Mercury Insurance Complaints and reviews

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  • 17 complaints
  • $10,715 claimed losses
  • $630 average
  • 1200 since May 21, 2008

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Mercury Insurance
Main address: 4484 Wilshire Boulevard 90010-3700 Los Angeles CA
(800) 503-3724, , http://www.mercuryinsurance.com/Contact-Mercury.asp
Mercury Insurance reviews, Mercury Insurance complaints, read Mercury Insurance reviews, find Mercury Insurance reviews, Mercury Insurance scam reports
  • 17 complaints
  • $10,715 claimed losses
  • $630 average
Had an experience with Mercury Insurance?
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17 reviews found
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  • Mar 20
  • Long Beach, California
  • Car Replacement
  • 3

4 days before I needed to have my policy renewed, I called in to remove 1 car and replace it with another FOR THE NEW POLICY. The made the change immediately and charged me a little over $65 claiming it was a mid term policy change. I tried to explain it to them but they would not listen as apparently they need every dollar they can steal (just my opinion). They even sent it to collections AFTER ... Read more

Was this review helpful? 0 0

  • Aug 23, 2013
  • Auto Insurance Deductable
  • 15

My parked car was hit by another driver in an open parking lot the other driver was clearly at fault. I even took pictures with my cell phone camera to document and visuals of the damage to provide Mercury Insurance. I exchanged contact, car and auto insurance information with the other driver. I also contacted my insurance company (Mercury Insurance) that very same day. I asked the Mercury... Read more

Was this review helpful? 0 0

  • May 30, 2013
  • Auto Insurance
  • 36

My car was burglarized in Albuquerque, New Mexico while moving from California. Car was with the movers at a Best Western Hotel parking lot. My loss was more than $3400.00. Stolen was GPS, my wives shoes and boots, my shoes, food that will be tough to find where I moved to. Waiting more than a month and found out I will be getting a whopping $416 from Mercury based on deductible, replacement... Read more

Was this review helpful? 1 0

  • Mar 19, 2013
  • Los Angeles, California
  • Insurance Cancellation
  • 68

They will not cancel in a timely manner, then the policy auto renews which was a surprise and they nail you with more fees and cancellation charges, dragging it out as long as possible and giving you a different story each time. Given the opportunity to cancel and keep an extra months premium for absolutely nothing and avoid a complaint and an angry consumer, they stupidly and greedily choose to... Read more

Was this review helpful? 0 1

  • Jan 31, 2013
  • Douglasville, Georgia
  • Property Damage Insurance
  • 45

Tried to file a claim for storm damage to roof.Even had pictures with date that storm hit. Mercury sent their roofer to inspect. He said you have some wind and hail damage but not enough. He told my roofer who's company has been in business for 49 yrs. that he couldn't count damage near valleys because they could be scraped by someone. This is a 9-12 pitch, can't walk on without... Read more

Was this review helpful? 0 0

  • Dec 17, 2012
  • San Gabriel, California
  • Property Damage Insurance
  • 1
  • 150

Is this *** suppose to help or just take money from you. Last year, some lady without a California license was talking on the phone opened her car door(driver seat), but she was parked on the side. She should have been looking and not on the phone and not even be driving. I told this to Mercury insurance and they did nothing. after 2 weeks of calling and no one answering, I just gave up. After a... Read more

Was this review helpful? 0 6

  • Dec 07, 2012
  • Alief, Texas
  • Accident Insurance
  • 147

Notified Mercury within 15 minutes of accident. Took 2 supervisors to get a tow truck dispatched 3 hours later they sent a tow truck that could fit in the bed of my one ton wrecked Chevy. Little did we know this was only the beginning. Three weeks later truck still missing a single tire they claimed had to be ordered and was still not in. One quick trip with a smart phone located the tire less... Read more

Was this review helpful? 2 6

  • Apr 30, 2012
  • Toa Baja, Puerto Rico
  • Auto Policy Cancellation
  • 80

Mecury Insurance took money from my escrow account 10 days after they received notification that I was cancelling my policy. When I called, they said my notification was being processed by their cancellation department when the renewal bill was sent to my bank. They said they couldn't reverse the charge so I would have wait for them to issue me a check. Still waiting. If someone had taken... Read more

Was this review helpful? 0 0

  • Mar 16, 2012
  • San Diego, California
  • Mercury Insurance
  • 51

I was really pleased with how Mercury handled my accident recently. Someone rearended me while at a red light. Mercury talked to their insurance company, set up a repair place near me, paid for my rental car and I was back on the road pretty quickly. Obviously, it helps to have sufficient coverage, regardless of what company you're with, but they had good customer service and were quick... Read more

Was this review helpful? 0 0

  • Jan 05, 2012
  • Irvine, California
  • Car Insurance
  • 46

yes i cancel my ins. on 12/19/11 n now u send me a bill for renewal,saying u did not receive an e-mail, so that's tell me that u just don't want to send me a refund . that's mercury ins. n not i try so send an e-mail n they will not receive my e-mail. well i don't have much to say ,but i feel that they are very affair to the consumer n ready to rip them off at all cost n people... Read more

Was this review helpful? 0 1
 
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