Mattress Firm Complaints and reviews

Mattress Firm reviews, Mattress Firm complaints, read Mattress Firm reviews, find Mattress Firm reviews, Mattress Firm scam reports
Incorrect company
description?
Suggest changes
Industry: Furniture and Decor
Mattress Firm social reviews and reports. Join community by posting your own comments or complaints.
  • 201 complaints
  • $117,613 claimed losses
  • $585 average
  • 25315 since Jul 21, 2008

Please try to contact   Mattress Firm Customer Service  directly prior to posting any complaints on this site.

Had an experience with Mattress Firm?  Submit review ›
Mattress Firm
Main address: 5815 Gulf Freeway 77023 Houston TX
866-942-3551, , customerservice@mattressfirm.com
Mattress Firm reviews, Mattress Firm complaints, read Mattress Firm reviews, find Mattress Firm reviews, Mattress Firm scam reports
  • 201 complaints
  • $117,613 claimed losses
  • $585 average
Had an experience with Mattress Firm?
Submit review ›
201 reviews found
Show first:

  • Mar 15
  • Furniture Delivery
  • 5
  • 28

Earlier this year, the bed that my finance and I had broke. I was able to put it back together but only temporary. I went out and purchased a brand new queen bed from another store and then went to Mattress Firm here in Madison. We were met with a very pushy salesman, who did not give us a chance to look around by ourselves. We did end up with a $700+ mattress set, but I put it on layaway, as we... Read more

Was this review helpful? 1 0

  • Mar 13
  • Atlanta, Georgia
  • Queen Bed
  • 32

I purchased queen bed and box spring for my guest bedroom. Total cost was $700 including delivery. I asked salesman if the frame was included and he said yes. When the frame wasn't delivered I called the next day and was told I needed to purchase separately by the same salesman. Totally played dumb. He said he would pull one for me and give me a "deal" at $66. When I went back to the store I was... Read more

Was this review helpful? 1 1

  • Mar 09
  • Jacksonville, Florida
  • Price Guarantee
  • 1
  • 51

Mattress Firm will NEVER do a price guarantee when it really counts. I used to work as an Area Manager for Mattress Firm and the "We'll Beat Any Price or It's Free" guarantee is nothing more than a gimmick to keep uneducated consumers from shopping around. The reason they will NEVER honor the price guarantee is simple. If you take a walk around any of their showrooms you will find the word... Read more

Was this review helpful? 1 0

  • Mar 06
  • Riverview, Florida
  • Sealy Laurinburg Queen Mattress
  • 33

I have i bought Sealy beds in the past and had good luck until now. I purchased new Sealy laurinburg at Mattress firm S'side BLVD Jacksonville, Fl on 05/27/2013 was told by the Asian saleswoman that I had a one year satisfaction gaurantee. She said that I could pick up the mattress the following week at the Daytona Beach location since her store could not get one from the warehouse. After about... Read more

Was this review helpful? 3 0

  • Mar 04
  • Hidden Charges
  • 37

Bought a mattress and day before delivery stated was not in stock so they upgraded it. (Not a bad deal)...Well this mattress now has issues of sides collapsing and indentations in mattress. Claim guy came out and was hesitant on replacing when it was obviously defective. So I then call sales person to have equally replaced for same exact model and tells me an $80 fee is due. They state they... Read more

Was this review helpful? 3 0

  • Feb 13
  • Miami, Florida
  • Mattress
  • 1
  • 63

I can't tell anyone where to go. But I did my homework and found a mattress for $900 that was selling at MF for $3000. MF manager checked the site, fidgeted around and said that if he sold it to me for that much, he'd take a loss (as if their losses were my concern.) Basically would not sell me the mattress at the price I found. He also came out and told me that the $300 dollar gift "with... Read more

Was this review helpful? 1 1

  • Feb 08
  • Cincinnati, Ohio
  • Queen Size Mattress
  • 52

We bought a queen size bed for my daughter's room and within a few months, it began to sag where she sleeps. We have rotated it (you can't flip it) and the opposite corner on the other side sags now! Terrible mattress! I called to ask about the warranty and they tell me we bought a floor model so it's not covered. After seeing a YouTube video of a Nashville TV station busting the Mattress... Read more

Was this review helpful? 1 0

  • Jan 10
  • Jackson, Mississippi
  • Managers
  • 1
  • 39

We spent $1200 on our mattress which started to sag a month later. We contacted the mattress firm in Slidell, La and they told us they would bring us a new one. After three delivery dates that they refused to keep!! We contacted the managers again who said that our area required a special truck!! So it took a month for them to realize this??? We want nothing to do with this company ever again!!!!... Read more

Was this review helpful? 1 0

  • Jan 07
  • Chicago, Illinois
  • Items Delivery
  • 2
  • 73

Do not under ANY circumstances do business with mattress firm!!! I came to terms with the store in independence mo. And when I did I was told that the mattress would be delivered on the following Tuesday and they would call me before delivery. I called them back at 3 pm as I was told delivery would be between 10 and 2. When I called I was told that the drivers had been there and left. They told... Read more

Was this review helpful? 2 2

  • Jan 06
  • Horrible Product
  • 1
  • 53

I bought a mattress from Mattress Firm on 12/18/12. I paid $459 for the mattress and $90 for the box springs and $68.99 to have it delivered. Total $639. A few months later, the mattress started sagging and the box springs were making a crunching noise. I filed a claim and only received $402.60 back and I had to pay $79.99 to have a new mattress delivered. Why should I have to pay an additional... Read more

Was this review helpful? 1 2
 
×
You are reading about Mattress Firm.
Filing a new complaint about
×