Magic Jack Complaints and reviews

Magic Jack reviews, Magic Jack complaints, read Magic Jack reviews, find Magic Jack reviews, Magic Jack scam reports
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Industry: Equipment Gadgets - Wi-Fi, USB, Electronics
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  • 2,259 complaints
  • $177,626 claimed losses
  • $79 average
  • 162121 since Apr 21, 2008

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Magic Jack reviews, Magic Jack complaints, read Magic Jack reviews, find Magic Jack reviews, Magic Jack scam reports
  • 2,259 complaints
  • $177,626 claimed losses
  • $79 average
Had an experience with Magic Jack?
Submit review ›
2259 reviews found
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  • Mar 31
  • Majic Jack Phone
  • 5

Ordered 3 for family members. Called back and no answer at customer service to do a return. I visited my local post office. I was told by the post office to return the item unopened and to write "refused" on it. Once they got it back they should have known to credit my account. This never happened. I continued to try to get customer service, no luck. In short they stole over $300.00 in total... Read more

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  • Mar 27
  • Michigan City, Indiana
  • Magic Jack Plus
  • 10

Years ago I subscribed to magic jack when you had to leave your computer on. Worked fairly well for long distant calls. Not convenient for incoming calls and I was not going to rely on it. Also found It was only as good as my internet service. I finally stopped using it. Time went by and streaming videos became popular and at busy times of the day the videos were garbled and impossible. I... Read more

Was this review helpful? 1 0

  • Feb 22
  • Connection Calls
  • 15

Yes sirs, anyways this is my complaint on whether the connection can be fixed on my Magicjack phone number! I´m tired of not being able to receive any calls but before it wasn´t like so. But I sure can dial out but my complaint has to do with not receivng any calls. After I already paid for a five year contract with you fellas know what I´m sayin, I think you´d be a bit píssed off as well. So... Read more

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  • Feb 05
  • Los Angeles, California
  • Magic Jack
  • 17

Turns itself off 5 to 10 times a day. Until that started happening a few weeks ago, everything's been great since I originally got it years ago. It broke down once and they sent me a new one right away and helped me install it. I have had none of the problems the others on here described and perhaps I was just luck so far. My computer stopped working correctly so I had another MagicJack that... Read more

Was this review helpful? 0 1

  • Jan 21
  • Victoria, British Columbia
  • Scam Promo
  • 15

I cancelled my subscription well before the trial period ended expecting a refund. It's been over 3 months and 4 tries on 'live chat' and still nothing. There is no manager to speak to. There is no number to call. It's just live chat person promising to refund and to wait 1 month due to billing cycles. Then nothing happens and I have to repeat to the next live chat person the same info. The promo... Read more

Was this review helpful? 1 0

  • Jan 16
  • Customer Service
  • 25

These people hiding behind computers and telephones are so rude! They send you promo's for a certain price you order it thinking it's a good deal then they turn around and take more money out of your account. Talking to their so called customer service is enough to make you want to pull your hair out. It's wrong and I am done! They got the last penny (dollars) they are getting from me. I don't... Read more

Was this review helpful? 2 0

  • Jan 10
  • New York City, New York
  • Magicjack Plus
  • 1
  • 31

There is no way to describe the nightmare that is MagicJack's concept of Customer Service! Hours upon hours of wasted time in their caht room has not resolved my problem, though after reaching the "Top1% Agent", I think she finally understood what I meant by "my phone is dead - there is no dialtone, despite it working a few hours ago". Saddly, the first 2 levels of support couldn't understand... Read more

Was this review helpful? 3 0

  • Jan 04
  • Magic Jack Plus
  • 2
  • 73

The sales pitch for the product is deceptive. My mother lives about 30 miles from me and I will have to pre-pay to make calls to her with my magic-jack. We live in the same state. The customer service department could not give me any help. After waiting on hold with the instant message service department I was told that my mother number will cost me money. No explanation given. There is no... Read more

Was this review helpful? 0 0

  • Jan 03
  • Magicjack Plus 2014
  • 2
  • 38

Bought it after a friend recommended it! I made the mistake of paying for my MagicJack plus 2014 in Cash, bought it from Future shop Canada. After setting it up it would do calls of an acceptable quality from the device but will not make any calls from the apps! Also it would not register an inbound US or Canadian number even after charging an additional $10.78 to my credit card, not to mention... Read more

Was this review helpful? 2 1

  • Jan 02
  • Gainesville, Georgia
  • Dropped Calls
  • 1
  • 25

They don't tell you that if you chat for more than a few minutes, you are subject to being dropped - eg cut off without notice. I call it my "sometimes phone". Sometimes I stay connected 5 - 6 minutes, other times only a couple of minutes. Obviously, this is not satisfactory, so I no longer use this VOP! x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x xx x x x... Read more

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