Anonymous
map-marker Chicago, Illinois

Do n ot order from these %$#holes

We ordered a magazine subscription in Dec 2014 and it never came. They do not answer the phone and their customer service site is never up. We wish we had read the online reviews before dealing with these *** Don't waste your money. We ordered a magazine subscription in Dec 2014 and it never came. They do not answer the phone and their customer service site is never up. We wish we had read the online reviews before dealing with these *** Don't waste your money. We ordered a magazine subscription in Dec 2014 and it never came. They do not answer the phone and their customer service site is never up. We wish we had read the online reviews before dealing with these *** Don't waste your money. Duped in Chicago
View full review
Loss:
$34
Reason of review:
they never delivered the magazine we ordered

Preferred solution: Full refund

Kacy Qpu
map-marker Pickering, Ontario

Like everyone else-ordered mags from Magazine City and never received!

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I placed an order for 2 magazine subscriptions in December 2014. They immediately billed my credit card. It's now 6 months later and no magazines. Their web site is always down for construction so unable to lodge a written complaint. I have left multiple phone messages with no response. Can't someone do something about this scam? How can we unite? I feel like an *** for not reading reviews in advance but hopefully future consumers will be smarter. Does anyone have any advice on how to get my money back? It's been such a long time since my credit card payment was processed that I'm sure my bank won't be sympathetic. Help!
View full review
Loss:
$120
Cons:
  • Ripped me off
  • Took my money
Reason of review:
Problem with delivery

Preferred solution: Full refund

Saul Idx

Magazine City has bad everything.

Magazinecity - Magazine City has bad everything.
Updated by user May 14, 2015

My issue has not been resolved.

Original review Apr 12, 2015
I ordered 2 magazines for a gift in December. I typed in delivery address incorrectly and I have been trying to correct since then. No link when address change set up according to my email receipt. Bad URL. Called 2 different phone numbers and left several messages on both. asked for refund didn't happen either. Received one magazine at wrong address about 2 weeks ago. Nothing since. Very upset and frustrated. Want the refund and/or address corrected so the magazines are received correctly. I am very very mad. So much for my gift. Sherry Demarais order Number 370967****6310-4****. Box 21 Malta MT 59538
View full review
Loss:
$25
Cons:
  • No product
  • Bad url
  • No customer service
Reason of review:
Poor customer service

Preferred solution: Full refund and one year of each magazine being sent with the correct address. Only fair when they are not answering phones and setting up bad internet response sites.

1 comment
Guest

I ordered a magazine for my grand daughter in January. She did not receive it.

The phone number listed is invalid and the customer service email does not work. I am very unhappy as they quickly took the money I paid!

Anonymous
map-marker Denver, Colorado

Takes your money and NEVER sends a single magazine!

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I ordered a magazine subscription the beginning of December for a Christmas gift. Now, middle of April still haven't received the magazine! I can't get ahold of anyone via email or phone or even a response back. I am SO mad I got my money taken, over 5 months late for a Christmas gift that never showed, now I have to buy ANOTHER gift because the gift was a no show. I want my money back!!!! This site should be blocked! I am going to my bank to report fraud, telling them what happened and hope I get my money returned!
View full review
Loss:
$21
Reason of review:
Paid for magazine subscription and never received ANY!

Preferred solution: Full refund

Anonymous

Shady magazine agent -- DO NOT ORDER!

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I work for a publisher and we FIRED Magazine City because of their shady shenanigans. You are ALWAYS better off ordering directly through the publisher than one of these agents. You are guaranteed better customer service, for one, and sometimes, a better rate. Find the magazine's website and click subscribe or order from an insert card inside the magazine if you have access to a copy., Additionally, contact the magazines directly that you tried to order and let them know that this agent is bad news. Some publishers may honor your subscription; we do. We as publishers have to authorize these outside companies to sell our titles, so let them know to de-authorize Magazine City/ The New Magazine City / City Circulation Group and any other various names listed on the BBB report below. BBB info for MC: http://www.bbb.org/richmond/public/Reports/RR/Print.aspx?firm=3701**** Cheers!
View full review
Cons:
  • No product
  • Bad url
  • No customer service
Anonymous
map-marker San Clemente, California

Magazine City - Took my money for magazine and never received it

Paid for subscription and never received magazine. Tried calling and emailing several times with no response. I don't understand with all these complaints how they continue to rob people??? They need to be shut down and pay the consumers back the money they took from them dishonesty. Reported them to Better Business Bureau and they are still selling magazines with no delivery of them. No tracking info either! And to reach these people on the phone is insane! I paid a total of $25 dollars . seems like they take your money and that's about it. DO NOT ORDER FROM THIS SITE!!!
View full review
Reason of review:
Order processing issue
Anonymous

Took payment, never got magazine!

I ordered a subscription to the magazine "Down East" the first week of January 2015. It is now the last week in March and it still hasn't been delivered! No tracking info either! And to reach these people on the phone is insane! I paid a total of $25 dollars . seems like they take your money and that's about it. inst this illegal? i had to go to another magazine company and order what i needed. i guess ill be paying a visit to the better business bureau site as well. i want my money back due to the fact that the service i requested and paid for was not provided! DO NOT ORDER FROM THIS SITE!
View full review
Reason of review:
Problem with delivery
Anonymous
map-marker Grant, Florida

Did not recieve my paid subscriptions

no response or subsciption from magazinecity after i paid $32.70 for 12 issues of usa crossword jumbo magazines ordered on 1/27/15. order #yhst-370967****310-43****.i feel i have been scammed.the least they could do is notify me if the books are not available. the trouble is that you have no recourse.im having trouble gettin 100 words in to describe the problem im having with this company to get a response. who is this pissed consumer im working on? why do i have to use 100 words? i get a feeling this is going to cost also. i dont know why i picked this company to complain to.i dont see how they could help me.
View full review
Reason of review:
Problem with delivery
Yessica Cut
map-marker Winsted, Connecticut

Invalid URL, bogus phone recording with no retuned phone call,

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I ordered a subscription as a gift, but when my receipt was emailed to me, it stated that a "normal period" of 8-10 weeks would transpire before delivery began. I left a detailed voice mail at their phone number, but no one returned my phone call during business hours. When I tried to access their Customer Service department, the URL: http://www.magazineservicecenter.com/custserv/custserv.asp?from=4, was bogus. No way could I contact this business to halt my transaction. Upon internet researching, I discovered that http://magcity.tradepub.com has a long history of defrauding consumers! I want to cancel my order, and get my money back. I've already notified my credit card company of this fraud.
View full review
Loss:
$16
Cons:
  • No customer service
  • Bad url
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Asheville, North Carolina

Magazine Review

Ordered $100 worth of magazines for Christmas and still have not received a single issue; now is the middle of March! Website down and number has been changed!! DONOT ORDER FROM THESE SCAMMERS!!
View full review
Reason of review:
Problem with delivery
Anonymous
map-marker Saskatoon, Saskatchewan

Company not returning calls, website not functioning

I ordered 1 yr Subscription for National Geographic in December 2014 needed to change address shortly after January 2015. I placed and paid for order with my credit card. I have called the numbers made available on the site, MagazineCity.com as well telephoned the number 1-43*-817-**** and have left three messages asking they return my call, it is March 1, 2015. I'm guessing this is a SCAM???!!!! This company needs to respond and/or credit back my credit card. Seriously there needs to be action taken considering how many reports of this scam have been made. Does anyone know what else can be done?
View full review
Cons:
  • No customer service
  • Ripped me off
  • No product
Reason of review:
Poor customer service
Anonymous
map-marker West Milton, Ohio

I ordered a subscription to Linn's Stamp News last December (2014)

I was billed for $60.95 at that time and was assured the paper would be delivered. I have not received any copies of the paper and every effort I have made to contact you has been ignored. My order # is 437895. Please attend to this situation. Thank you. Dr. John E. Kauflin 375 N. Miami St. West Milton, OH 45438 (937) 698-**** I don't know what else there is to say. I am very unsatisfied with the service I am being given. I would very much like to receive this newspaper, but if you can't supply it, I'll try another way
View full review
Loss:
$6095
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Cohoes, New York

No magazine, no refund, no answer to calls or emails!

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Magazine was no longer in print so after 11 weeks I sent them an email, and got no response. Then I called and no call back. Then one day about a month and a half ago, I got lucky and spoke to a live person (same person whose voice is on the message when you call) and she assured me that my mothers refund would be processed immediately. Well, still today, no refund ($67.00) no calls back and no response to emails. They are a FRAUD!!!! They are ripping unsuspecting people off. Shame on you Magazine City!!! Answer your phone!!!!!
View full review
Loss:
$67
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Lake Sarasota, Florida

Magazine City is a rip off

I subscribed and paid for a bi-monthly large print (hard to find) magazine on the Magazine City website in April 2014 for my elderly father as a birthday gift. The site did say it may take up to 4 weeks for delivery to begin, which was ok with me. The magazine never came. After many months and many calls and emails, still no magazine. No return calls or emails. When I tried to go on their website recently to send another email, it sends a message saying that they are having server trouble and it will be corrected very soon. When I try to call, "all customer service personnel are busy, leave a message". Their website looks and sounds legit, but do not fall for that like I did! I'll not get my money back, but it's more about the gift not arriving for my father that makes me mad.
View full review
1 comment
Guest

I have been trying to get a refund for my mother....this company is a rip off. I got to speak to a live person about a month and a half ago, and she assured me that the refund would be processed immediately. Still no refund, no call back and no answer to emails.

Anonymous
map-marker Clarksburg, West Virginia

I never received magazines!!!

My order was placed back in April of 2013 and after a whole year I still haven’t received anything? I completely forgot about my order until I crossed the receipt! There is no way to get in contact with the company through e-mail or phone to submit complaints as there is no 'contact us' tab or section on the website. It's a rip-off! No wonder their magazine selection looked to good to be true! I paid in full at time of order and I would like my money back! My Order# yhst-370967****6310-42****. I hope to be credited the $60 back to my account!
View full review
Loss:
$60
Reason of review:
Problem with delivery

Preferred solution: Full refund

Josetta Vwd
map-marker Melbourne, Victoria

I sent money for writers digest subscription of 8 issues Australian dollars 57.36 on March 5, 2014 but to date haven't received a single issue.

I sent a credit card payment of Australian dollars 57.36 (U.S. Dollars 50.00) to Magazine City Charlottesville on 5 March, 2014 for a subscription to Writers Digest magazine but not a single copy has arrived. Have I lost my money? Please reimburse me if you are not sending the magazines to me. I phoned Daniel of Writers Digest on 800-333-**** on 20 June 2014 to express my concerns about the missing money payment, and he said he would make sure I got the subscription in 2 weeks but I haven't received anything. I want back my money.
View full review
Loss:
$50
2 comments
Guest

Writers Digest contacted me and were lovely, they resolved the issue and I am receiving the magazines.

Guest

Hi Ivy - The publishers of Writer's Digest would like to resolve this issue to your complete satisfaction. At your earliest convenience could you please email me at Debbie.Paolello@***.com with your order details.

Magazine City is an online subscription agent who failed to send us your order. We've located your address placed in your system on June 20th however it appears that your postal code is missing.

Once this is corrected we'll immediately see that issues are mailed. We'll be looking for your email.

View more comments (1)

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