Macys Phone Numbers and Emails

Toll-Free Number:

  • (800) 289-6229
Send Message

Customer Service:

  • (888) 257-6757
    Credit
  • (888) 822-6229
    Furniture and Mattress
  • (513) 573-7912
    International
  • (201) 863-3250
    Logistics and Operations
  • (877) 876-2297
    Macy’s Backstage
  • (800) 343-0121
    Personal Stylist
  • (678) 474-2000
    Systems and Technology
  • (800) 568-8865
    Wedding and Gift Registry
  • (855) 966-2224
    Wine Shop
  • (513) 579-7000

Investors/ Franchasing:

  • (212) 494-1621
    Investor Relations
  • (866) 337-3311
    Transfer Agent

Legal:

  • (888) 529-2254

Sales/ Reservations:

  • (800) 456-2297
    Furniture
  • (800) 622-9233
    Mattress

Macys Emails:

Customer Service
Celebrations Consultant, Furniture and Mattress Inquiries, International, Personal Stylist, Wine Shop
General Info
Office of Compliance
Investors/ Franchising
Legal
Copyright Infringement Inquiries, Privacy Inquiries, Solutions InSTORE
Report Fraud
To Alert About Suspicious Emails or Calls
Sales/ Reservations
Corporate Sales Specialist
customerservice@macys.com
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Macys Customer Service?

Most Popular Number:

(800) 289-6229
Total calls: 23 435 Issues resolved: 1 480 Last call: Mar 28, 2024

How to contact Macys customer service by phone?

If you need to contact Macys customer service by phone you may reach it by calling its toll-free number +1(800) 289-6229.
In case you have damaged or defective merchandise you can contact a company at +1 (888) 822-6229.
If you would like to manage or update your personal wedding or gift registry please call Macys customer service department at +1(800) 568-8865.
Also you can look through the FAQ on the ‘Contact us’ page and get detailed information about how to check the status of your orders, shipping & delivery, how to manage billing or payments etc.

How to contact a live person in Macys customer service?

In addition to Macys customer toll-free service number and FAQs, you can contact a live person through the online chat by clicking on the company's help center and choosing one of the provided articles, there will be a Chat Online link on the end of each article for those who still need help. By clicking on it you will get in touch with the Macys customer service representative.
If you cannot find the information you need through Macys customer service chat, you may contact a support representative via phone, email, or social media.
Of course, you can also send a DM to Macys on Twitter @Macys.

How to contact Macys support via email?

If you can’t reach the company representatives on the phone or it is convenient for you to send an email you can contact the company regarding legal inquiries and copyright infringements using Macys emails privacy.master@macys.com and infringement.response@macys.com.
Please note, if you are a representative of the media, you can use the Macys email that is media@macys.com to send an official request.
Send any investor related questions and suggestions to investors@macys.com.

PissedConsumer Club

Contact Information

Macys Website:

Macys Help Center:

Corporate Office Address:

Macys.com, LLC
151 West 34th St.
New York, New York 10001
United States

Other Info (opening hours):

Mailing Address:

P.O. Box 8215

Mason, OH 45040


Hours:

Monday - Sunday: 9:00am - 12:00am (ET)


Other Locations:

170 Ofarrell St.

San Francisco, CA 94102


7 West Seventh St.

Cincinnati, OH 45202


111 N. State St.

Chicago, IL 60602

More contact details

Macys Customer Service Reviews

1.9 / 5
Poor
Guest-5569410
Never received credit card

I never got to speak to person. Very frustrating.

Terrible customer support. After I called to say I never received credit card, next day I received it, but it was cancelled now I am waiting for a new card.

Read full review
Jolie S Vpy
Refund on card
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

Awful. Want to never give you business.

The phone number on the bills requires us to receive message from marketer of emergency contact necklaces and informs us they will be sending it with recorded message so I cant be heard if I decline.

No character or integrity in your marketing department. So sad how this business has changed.

Read full review
CindyBooBoo
Horrible Macy's Furniture Experience
stars-rating stars-rating stars-rating stars-rating stars-rating
1.9

While this started in February, it's still ongoing in December! It's long, but the details are needed to show the ridiculousness of this "experience" with Macy's.
2/25: Ordered the Camden Heights Dining Room Table, 6 chairs, and the credenza at the Easton Macys for $4,054.04 which includes White Glove Service.

We were told the delivery date would be texted to us.
03/28: Delivery Day. The credenza was assembled, 6 chairs arrived assembled, table came with NO hardware. That crew advised the office and they gave us a call. We were told it would take 24-72 hours for someone to call us.

So, in the middle of the floor were table parts, a credenza against one wall, and 6 chairs lined up the other.
03/28: We emailed Timothy Kuhlman the salesman at Easton and let him know what happened.
03/29: He emailed us back and said he would talk to his manager, Jonny Featherson about it.
03/29: Called customer service. We will escalate this. Heres a $266 refund. Thanks, but we just want the table.
03/30: Still no call about delivery.

No responses from anyone.
03/31: We call Customer Service again. We will escalate this. Sorry for the inconvenience.
04/01: We call Easton again. We will get back with you after we call customer service.
04/01: We IM Jackie Amann, Director of Customer Services via LinkedIn.

No response to this very day.
04/01: We IM Tony Springs, President and CEO-Elect. He responds the same day. Will have furniture customer service review and respond. Apologies for your experience.
04/01: Ursuala Eager advised via LinkedIn that Mr.

Springs made her aware of the situation and the sales team she partnered with would be able to assist.
04/03: Recd a call from Sharon Walter who advised the hardware was going to be shipped to us and would email the tracking.
04/03: Jonny Featherson called back and said he would come to our house and set up the table as soon as the hardware came in.
04/04: Got an email from Sharon with tracking.
04/07: Jonny arrives and gives us Macys Customer Accommodation Coupons. He begins to assemble the table only to find the base of the table does NOT fit; its the wrong base. He takes the table back to the store and gives us 3 options: 1. Take the floor model for free.

(This floor model had been out there for AT LEAST 2 years; brand new chairs and credenza with a used table? No thank you. 2. Order a new table at 50% off to be delivered May 9th or 3.

Call Customer Service and have them pick up the credenza and chairs and return it all.
04/10: Advised Jonny wed take Option 2.
04/11: We emailed Sharon Walter and advised her what happened.
04/14: Sharon Walter emails us back and refunds us the original delivery of $321.43 and said she would do what she could to make sure the next delivery was correct.
05/08: Reached out to Jonny to advise we had not received any calls about delivery. He said he would call us tomorrow.
05/09: Jonny called and advised the table isnt even at the warehouse and it isnt expected to be until June 13th and THEN a delivery date would be provided. Also found out that all those Macys rewards we earned from the sale of the set were in the negative.
05/09: emailed Sharon Walter and advised her what happened.
05/09: IMd Tony Springs again; no reply to this very day.
05/09: Recd an email from Sharon Walter: I was under the impression the table had been assembled and all was good. I will check on this and get back to you tomorrow.
How in the world she thought that is beyond me except she never bothered to read the email we sent on 04/11.
05/11: Sharon Walter emails us back and blames it all on a system error and asked how wed like to proceed.
05/16: We advise we will give Macys another chance.
05/28: We receive a text message from Macys: Visit macys-delivery.com to schedule delivery for your order.

And they provide a sales order number. It doesnt work. So we decided to try again the next day and still nothing.
05/31: email Sharon Walter to advise of the text. She isnt sure what it is and says she sent a request to confirm that it is a new unopened tabletop.

I dont even know what the means because it being new or used shouldnt have even been a factor IF she had read the emails sent to her to keep her apprised with what was going on.
Now somewhere in all of this Jonny Featherson checked out. He no longer had a dog in the fight.
06/04: We went to Macys at Easton to shop. Literally crossed paths with this man and eye contact with us BOTH, he looked at us, and kept it moving. This man was in my house, so I know he knows exactly who we were.

My fiancé wanted to go over and talk to someone in the furniture dept anyway. I didnt because I have absolutely no energy or desire to say anything nice. But whomever he talked to said he would tell Jonny when he returned, and he would give us a call to see if he had a delivery date.
Needless to say, we never got a call.
06/05: Reach out to Sharon Walter AGAIN since nobody has bothered to get back with us. She emails back and says she reached out to the warehouse and confirmed the new tabletop is included.

(Thats what this whole thing was about, but ok.) The warehouse advised they would inspect the pieces before loading them on the truck with a delivery date of 06/09.
06/05: We confirm that date will work.
06/09: The table arrives. Wrong base and holes in the legs and tabletop would not line up with the holes in the other piece AND the base was a completely different color then the rest of the table.
We immediately emailed Sharon Walter and said we are done. We had them take the table back.
06/09: We followed it up with a phone call; got her voicemail and left a message, she called back and told us Macys never had any issues with this manufacturer before and pretty much blamed it on them. Not the warehouse for not doing what they said she told us they were going to do, which was check the table.

We got a sales order number to have them come and get the 6 chairs and the credenza and get it all off the charge card.
I decided to reach out to the manufacturer, Legacy Classic Furniture to give me their side of the story. They never responded. I looked at their reviews online. They have 1/5 stars with the Better Business Bureau.

They have 1 star because you have to give them at least one in order to submit a review. The reviews speak for themselves. Why Macys didnt bother to review them before going into a partnership with them and present their products to their customers is beyond me.
I blame Macys 100%. It started with them and ended with them.

From the CEO all the way to the warehouse, it has been a complete cluster. I do NOT recommend Macys Furniture to anyone.
I do NOT have anything good to say about the supposed escalations or communication. If you cant pick it up in your hands, purchase it in the store, and bring it home yourself, then proceed with caution.
To this very day December 26,2023, we still show the promotional balance on our card with interest ready to hit our card in April 2024 and every single piece has been returned. We called and were transferred from one rude person to the next who told us to call Macy's Furniture who said we can't help and then transferred us to Bloomingdale's credit and finally BACK to Macy's credit.

We really thought the issue had been fixed.
To add insult to all of the injuries, our Star Rewards are so in the rears, it will take all of next year and then some to get back in the positive balance. It's been a total nightmare and too much time has been wasted on furniture we don't even have anymore.
Macys has made a turn for the worst across the board in all departments and is on the decline.

Do better? They simply do not want to.

Read full review
MUNA H Ffq
Refunding dispute
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

On the 24th and 25th of November, I purchased several items from your website. During sign-up and registration on the Macy's site, I entered the shipping company's NYBOX address because I need the shipment of my orders to be through it to Saudi Arabia As the billing address on your site is only filled up with a US address, I entered the same shipping company address for the billing address, which should have been instead the address associated with my NCB Saudi bank's credit card.
Macy's have cancelled al my orders numbers: 281525****, 281770****, & 281525**** , but the purchase amount has been withdrawn from my NCB bank( 4 transactions done one of them duplicated) !!!

i contacted the customer service many times through all channels by chatting , calling& even twitter with no help.. their reply is to check my bank if their is a hold on the purchase amount.. i checked with my NCB bank 3 times & they confirmed to me that their is no hold& their policy to not put a hold on the master card.. i need urgently your reply on this dispute ..

the purchase amount already withdrawn by your site with no refund & with a veeeeery difficult & poor customer service!!!

i shouldn't suffer to get my money back from your department!! plz i need an urgent reply

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How Good is Macys's Customer Service?

Keelen Btf
Keelen Btf
Feels Satisfied | Mar 06, 2024

I asked to have my order cancelled which was done immediately enabling me to order another similar item right away.

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Olean Cni
Olean Cni
Feels Satisfied | Mar 05, 2024

She was very nice

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Willis Mlc
Willis Mlc
Feels Disappointed | Feb 22, 2024

Not good

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Astrid R Tij
Astrid R Tij
Feels Satisfied | Feb 09, 2024

Excellent

Read full quote
Luisangel Kyn
Luisangel Kyn
Feels Disappointed | Jan 28, 2024

The most awful experience! Tried to get a credit card wouldn’t help also tried to do bridal registry also no help!

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Jennavecia Anv
Jennavecia Anv
Feels Disappointed | Jan 22, 2024

You are a classy store and it seems like you could have come up with a better title than “pissed” consumer. I am a frequent customer to find your name for customer service appalling.

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Summary of Macys Customer Service Calls

32.4K TOTAL
CALLS
08:18 AVG CALL
DURATION
23% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Macys?

Shipping and Delivery Question:

  • “Delivery issues”
  • “Have not received my package”
  • “Package issue”

Payments and Charges Question:

  • “Make a payment”
  • “Payment”
  • “Pay a bill”

Request for Information Question:

  • “Question about one check”
  • “Confirm return”
  • “Track my order”

Cards Question:

  • “Use gift card on purchase”
  • “Gift card kept by sales person”
  • “Aboutgiftcard”

Return/ Replace Question:

  • “Info about return never credited”
  • “Return label”
  • “Problem with returning on line ordet”

Activation/ Cancellation Question:

  • “Cancelar factura”
  • “Without my permission canceled my online order I want to know the reason”
  • “Cancellation”

Product/ Service Question:

  • “Help me order a pair of Guess jeans and”
  • “Warranty information”
  • “Watch not working properly”

Account Question:

  • “Check balance”
  • “Balance”
  • “Regarding credit balance”

Refund Question:

  • “Refund money”
  • “Refund incomplete”
  • “I want to know where my refund is”

Website/ Application Question:

  • “Order online”
  • “I'm trying to place an order online and I can't complete the order”
  • “Scammed on Nov 9th for $ 59.93 for UGS on Facebook website that said it was Macy's but it was Findmesia”

Staff Question:

  • “Customer service”
  • “Complaint customer service”
  • “Speak with customer service”

Employment Question:

  • “I would Louie to receive my w2 online”
  • “Job”
  • “Payroll”

Other Question:

  • “Price adjustment”
  • “Place a order”
  • “Hacer un pago”

About

Related Companies

Macys Inc, Bloomingdales, Bluemercury, Macys Careers

Summary

Macy’s, Inc. is a large retail company. It was founded in 1929. Its headquarters is based in Cincinnati, Ohio, United States. Macy’s offers a broad range of products under the following categories: Women, Men, Home, Bed & Bath, and Shoes. There is also a large stock of handbags and accessories including belts, scarves, wraps, wallets, and backpacks. The company accepts returns for a full refund or exchange. International orders are non-returnable. The company ships their merchandise to more than 100 countries worldwide. Customer service department is available 24 hours a day, 7 days a week. There is a Macy’s application for mobile devices with Apple and Android operating systems.

Macys reviews and complaints

Macys is ranked 517 out of 4781 in Footwear and Clothing category

Area Served

USA

Payment Methods

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