Luminess Airbrush Complaints and Reviews

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Luminess Airbrush
Main address: 12802 Capricorn 77477 Stafford TX
1-888-793-7474, , help@luminessair.com
Customer Service Program ›

This company replies to the posters

  • 250 complaints
  • $26.5K claimed losses
  • $106 average
  • Show More
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With Official Company Response      

I ordered this product based on television commercials, and thought that the price of $34.91 as very reasonable. I assumed that the replacement makeup would cost more down the line, and that was how the company planned to earn its profit. WRONG! Once I received my confirmation invoice, I noticed the fine print: "Customer Service may be reached M-F 8:30AM-5:30PM Central Standard Time by... Read more

Was this review helpful? 2 1

With Official Company Response      

ordered this product and was charged 24.91 was told it would be here in 3 days still nothing and I want my money back tried to call but all numbers respond that they are closed for the day the lady I spoke to was very nice but the bomb that fell was more payments at 5995 I see I can go to Target and get one for the same price and not have to depend on something being sent. Did I mention I ordered... Read more

Was this review helpful? 12 5

With Official Company Response      

I just saw the infomercial about an hour ago. I was amazed by what they were offering. I had the same problem. It said "only $19.99 for the full system. When I called to order I tried EVERYTHING to speak to a person. The automated system already knew my name and where I lived. SCARY! I just had this gut feeling that something was wrong. It is! After the computer took my credit card it charged my... Read more

Was this review helpful? 7 7

With Official Company Response      

The order of Luminess air in my understanding was that it was a starter kit for 19.95. I would have loved to try this new concept in make-up at that price. Little did I know. I totally misunderstood the entire cost of the machine was $299.95 I never would have agreed to pay that amount. I am trying to get a refund of 59.99 which is continued to be charged to my account for 5 months. If not... Read more

Was this review helpful? 3 1

With Official Company Response      

Take all your cash off card or close account. They just got me for $66.00 more than I agreed upon and I just made my order over the phone at about 3:30 am. I no longer want the product and will not go thru the B** S****t with calling over and over again. I made sure to ask the rep. (Will) if he was sure there would be no additional charges before my 30 days were up. He said no. If this is how... Read more

Was this review helpful? 4 1

With Official Company Response      

My name is saira Gonzalez I placed an order of the luminess airbrush, I can't get them to stop charging my account what do I do, because this is crazy already every time I cash my check they manage to withdraw a substantial amount of money, why I don't even know, they have over charged me for over 4 months now this has got to stop, if you can help please do so because who knows how many people... Read more

Was this review helpful? 1 1

With Official Company Response      

**solution** I had the saaaame exact problem. Could not get them to stop charging me for makeup after i (first) asked that my shipments be sent every 5 months (which the lady said she took care of, only to be charged and rcv new makeuo evrr since), to canceling the beauty club completely. They keep sayin kn here to call custoner service but i get nowhere. What pissed me off now was last night i... Read more

Was this review helpful? 5 0

With Official Company Response      

I ordered the trial, kept the machine and initial makeup. I called and cancelled the reoccuring makeup delivery TWICE SINCE MAY AND I CONTINUE TO BE CHARGED!!! i do not understand what the problem is and my next step is to contact my credit card company and flag it as fraud and/or get a new card. I called customer service in May, was charged in june, july, august AND SEPT for makeup and i dooo... Read more

Was this review helpful? 2 0

With Official Company Response      

This company continues to charge me for stuff I never ordered. Even after telling their customer service that I never ordered anything, they continue to charge me!!! Yesterday I called again to speak with "Robin" and was put on hold for close to ten minutes and then transferred into voice mail. When I spoke with them initially I was promised that the matter would be handled immediately. Their... Read more

Was this review helpful? 4 5

With Official Company Response      

I can't review the actual product seeing how I have not yet recieved it. I ordered this product about 3 weeks ago so I would have it when I started school and since I order things online a lot, I figured three weeks was plenty of time to receive it. I guess I was wrong seeing how I ordered it 3 weeks ago and still don't have it. I called the number one week ago to check my order and possibly get... Read more

Was this review helpful? 6 1
 
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