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1.8 Based on 171 reviews Compare to others
  • Customers like
    • Way makeup looks 6
    • Order processing 6
    • Not applicable 5
  • Customers don't like
    • Being taken advantage of 20
    • Price 17
    • Customer service 14

I received the TV order only to get the wrong colors (too Light and the bottles were almost empty. I expressed this with the associate on the phone and got negative results. Why pay 400.00 for the machine with hardly any makeup and put on hold after calling and they never came back or responed till they called me and advised that I owed on the account. This is not the way advertised on TV... Read more

Was this review helpful? 1 1

in January I ordered the black travel case. I received the black bag and no go batteries.I just got the batteries today(2/6/16)but it said to plug in to the compressor and then put it in the bag.What compressor? Is this ever going to be a complete order? the bag and batteries are no good without the compressor! Please hold future deliveries until this order is complete. marthacoxbell@gmail.com ... Read more

Was this review helpful? 1 0

With Official Company Response

Worst product ever for a working woman. Runs off of face and the customer representatives are not on the same page on their responses nor are they helpful! This product is a waste of money! Read more

Was this review helpful? 1 3

With Official Company Response

I December I called and requested that auto billing please be stopped. I also called in January to request auto billing be stopped, and send me a bill. Here it is February , and I called to stop auto billing again. I was told someone would call me in 24 to 48 hours. This is no way to run a business. And if the situation was reversed I am sure you would fill the same. How hard is it to send me a... Read more

Was this review helpful? 3 0

With Official Company Response

I actually love the product, both the airbrush system and the makeup that they sell for the machine. My problem is the auto-pay makeup club (unbeknownst to you) that they automatically sign up your credit card to. The so-called club then charges you $50 dollars every 2 months and sends you makeup you didn't ask for! This is the second time this has happened to me when buying anything from... Read more

Was this review helpful? 1 0

With Official Company Response

The same thing happened to me!A few months ago I ordered on line the device that airbrushes makeup onto your face. They sent me an email saying my package was delivered but it was not. When it finally arrived, it was broken. I sent an email to them asking for assistance. It was to my surprise I noticed a few months later that they had deducted several payments from my bank account. I went to my... Read more

Was this review helpful? 2 1

With Official Company Response

Infomercial does NOT explain that you will get make up sent to you, and that they will take $65.00 off your credit card to the tune go 388.00. I sent the make up back, to receive an e-mail telling me I still owed a ton of $$$$. TOTAL FRAUD!!! Don't get sucked in to this terrible company. Sent the make up back, tracked it with USPS, they claimed for 10 days that they didn't have it, I had to send... Read more

Was this review helpful? 3 1

With Official Company Response

I ordered this makeup over the telephone. It was on a tv commercial. It worked fine I WANTED TO CONTINUE TO USE IT. SINCE I HAD WORKED WITH THE SAMPLES AND KNEW WHICH COLOR I NEEDED.1 HAVED TRIED TO ORDER ON LINE AND BY TELEPHONE. THE PERSON ON THE TELEPHONE AND WITH ALL THE BACKGROUND NOISE THERE WAS VERY CONFUSING AND SAID SHE COULD NOT UNDERSTAND ME. TRIED A COUPLE OF TIMES. THEN TRIED ONLINE... Read more

Was this review helpful? 1 0

With Official Company Response

I was interested in the Luminess Air System after watching the infomercial. I thought it was a very reasonable price so I ordered it. At no time during the infomercial did they mention additional charges. Approximately a month later I found a charge for $68.13 on my credit card from them, and I had no idea what it was for. I got online and ended up in a chat with one of their reps. Then I... Read more

Was this review helpful? 1 1

With Official Company Response

I called because I saw that for the last 4 months, I've been getting an automatic charge of $45.06 -- on top of the $72.94 X 5 ($365) for my original system. I didn't ever sign up for it and the person on the phone explained it was in the paperwork and that I've received 2 containers of foundation -- for $180!! apparently it also keeps the warranty active and gives you a discount on the... Read more

Was this review helpful? 5 1
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