Luminess Airbrush Complaints and Reviews

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Luminess Airbrush
Main address: 12802 Capricorn 77477 Stafford TX
1-888-793-7474, , help@luminessair.com
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This company replies to the posters

  • 255 complaints
  • $26.6K claimed losses
  • $104 average
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So I have been dealing with the Luminous Air *** since 9-16-2014 and just get more frustrated every time. I ordered it as a gift and when they sent back the confirmation it said there would be a monthly charge of $79.99 and an additional $39.99 everyother month for makeup. There was noway I could pay that nor could the recipient of my gifts. I called for a Return Allowance, never even opened the... Read more

Was this review helpful? 4 1

With Official Company Response      

This product is not what they say I tried it an I was not satisfied it didn't cover up my fine lines at all or my dark marks the makeup was to light for my completion I quickly return that back and hopefully I get my money back wish they took $69 out my account and they was only supposed to take $19 out never again. Read more

Was this review helpful? 5 0

With Official Company Response      

I am not sure what to do!? I was told I would be charged one price and they took almost 80.00 dollars out of my account! It was my understanding that I would be charged 19.99 for the trial period! Now I can't even find a way to contact or cancel my "membership"!! Please help things are going NSF because of the $80.00 bucks they took! Read more

Was this review helpful? 2 1

With Official Company Response      

I watched the info-mercial last night and all I got was ON SALE for 19.95 FREE SHIPPING; 30 day Return... I did not see or hear anything about additional payments! Today's ad on the website says "All this is yours today for only $19.95 to try for 30 days with FREE Shipping" in a flashing box. "To Try" - which implies the teeny-tiny small print you have to look for on another part of the page... Read more

Was this review helpful? 18 0

With Official Company Response      

I ordered this product based on television commercials, and thought that the price of $34.91 as very reasonable. I assumed that the replacement makeup would cost more down the line, and that was how the company planned to earn its profit. WRONG! Once I received my confirmation invoice, I noticed the fine print: "Customer Service may be reached M-F 8:30AM-5:30PM Central Standard Time by... Read more

Was this review helpful? 44 12

With Official Company Response      

ordered this product and was charged 24.91 was told it would be here in 3 days still nothing and I want my money back tried to call but all numbers respond that they are closed for the day the lady I spoke to was very nice but the bomb that fell was more payments at 5995 I see I can go to Target and get one for the same price and not have to depend on something being sent. Did I mention I ordered... Read more

Was this review helpful? 21 7

With Official Company Response      

I just saw the infomercial about an hour ago. I was amazed by what they were offering. I had the same problem. It said "only $19.99 for the full system. When I called to order I tried EVERYTHING to speak to a person. The automated system already knew my name and where I lived. SCARY! I just had this gut feeling that something was wrong. It is! After the computer took my credit card it charged my... Read more

Was this review helpful? 26 7

With Official Company Response      

The order of Luminess air in my understanding was that it was a starter kit for 19.95. I would have loved to try this new concept in make-up at that price. Little did I know. I totally misunderstood the entire cost of the machine was $299.95 I never would have agreed to pay that amount. I am trying to get a refund of 59.99 which is continued to be charged to my account for 5 months. If not... Read more

Was this review helpful? 12 2

With Official Company Response      

Take all your cash off card or close account. They just got me for $66.00 more than I agreed upon and I just made my order over the phone at about 3:30 am. I no longer want the product and will not go thru the B** S****t with calling over and over again. I made sure to ask the rep. (Will) if he was sure there would be no additional charges before my 30 days were up. He said no. If this is how... Read more

Was this review helpful? 9 2
 
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