Luminess Airbrush replies to the posters

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1.8
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  • Customers like
    • Way makeup looks6
    • Idea2
    • Order processing2
  • Customers don't like
    • Being taken advantage of16
    • Price13
    • Customer service10

With Official Company Response

I ordered the 30-day trial tv promo for $19.95...with the obvious undertanding that, should I decide to keep the system, I would be charged monthly payments for the remainder of the total cost of the system...5 additional monthly payments of $59.99. (That Was actually in the fine print.) But, after Still placing my order, I realized I was being charged a total of $320 (not including taxes &... Read more

Was this review helpful? 2 1

With Official Company Response

Do not waste your money on this ***!! They are rude, especially Vanessa when you call for assistance. Read more

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With Official Company Response

I need help with this company in takeing charges out on my Govt. benefits card for something I did not order ever , or ever would I need every cent I have to survive. I tried to call the company an got a big old runaround, I just got home from cancer treatment centers of America, how they got access to my card I do not know, but I do know I am expecting them to return the funds already taken out ... Read more

Was this review helpful? 1 1

With Official Company Response

I ordered the product did agree to any of the extra makeup supposedly they sent something which cost $9.50I never received it and now they keep trying to run it through the account and now there's $900 worth of overdraft fees so beware of of hidden fees Read more

Was this review helpful? 0 0

With Official Company Response

I am thankful to those who took the time to warn about this scam. Proactive was the one that bit me first.....and it isn't obvious during this infomercial that the real cost is close to $400 with monthly recurring costs of over $40+. They repeatedly state $19.95 plus free shipping. I agree that there should be a law to hold these and others accountable for their scam methods that are ripping... Read more

Was this review helpful? 4 1

With Official Company Response

I ordered the system from a TV infomercial. I thought that I was buying the unit for $39.99 and that I had 30 days to return if I did not like. I do like the results. However, before tossing the packing slip I noted that there will be monthly payments (adding to over $400!) added to my credit card PLUS monthly make-up charges. I called the company to asked for a return number and to date I... Read more

Was this review helpful? 3 1

Oh yes they screwed me over too big time. Now they are telling me I owe 5 installments of 79.99 for this piece of basicly plastic ***. I to ordered it from their infomercial at the price of supposed to be $19.99 credit card bill came up over $50.00 I did not sign up for anything other than to try the kit at $19.99 there was nothing in the commercial that I saw that stated kit only had 30 days... Read more

Was this review helpful? 6 1

I believe i am Allerguc to this makeup...i am having a very bad reaction and keep scrathing....i am calling to cancel my irder...i am not happy with thus product...PLUS i was lied too...in infeamercial stated 19.99 on their luminess introduction. ..i was charged almist 50.00 ON MY CREDIT CARD! Read more

Was this review helpful? 2 2

With Official Company Response

I order the compressor box because my other compressor broke. When I received my order almost 2 weeks later, I opened my packaged up to find only the compressor, no power cord. I called thinking a mistake was made. I was told it was just the compressor that cost me 60.00 but for a additional $19.00 I could buy the power cord. I said I would be sending it back. I was told all on-line purchases... Read more

Was this review helpful? 2 3

With Official Company Response

i done my part like paying upfront,please fix my order shade2 happend 2 orders you owe me 4 bottles sent me 2 orders yes i have tryed to get this fixed ergent i'am out so please fix this i paid for every thing i own it i was charged for bronz 'no' -#3 - or shade #4 - i would more than glad o send them back but i was told to not send them back so now i need 4 bottles of shade #2 nothing els please... Read more

Was this review helpful? 0 1

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