Luminess Airbrush replies to the posters

This company is subscribed to our CSR plan

1.4
  • Nothing about this company2 votes
  • The way makeup looks1 votes
  • idea1 votes
  • Price6 votes
  • Customer service5 votes
  • Delivery3 votes
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After reading these reviews, I will NOT purchase this product. I've been taken by other companies who make their product seem wonderful, only to be deceived into a money pit. Once they have your bank or credit card information, it's all over except the nightmare. Same scenario, repeated attempts to cancel or return product are met with little or no results. You're lucky if you get anywhere at... Read more

Was this review helpful? 0 0

I am very pleased with the airbrush system and the makeup. Coverage is great and sheer looking. I get many compliments since I've started using their products. BUT. ..BUT!!! I am not pleased at all with receiving what I ordered. I've placed 3 orders. The 1st order was correct. The 2nd order was WRONG They sent items I didn't order & WRONG colors of foundation that I ordered. They did make... Read more

Was this review helpful? 0 1

I just ordered the luminous product. I am terrified after reading these reviews. After reading just the first five I called the company back to cancel and they told me I had to call the customer service phone number tomorrow when they're open and that they no longer have my information at that number. I hope this does not go bad! The $ for the free trial was taken out of my account during the... Read more

Was this review helpful? 5 0

I've sat here and read review after review about all of these horrible experiences people are having with this company. But I feel I have to post my personal experiences with Luminess. I have been wanting this air brush system FOREVER, but I could never bring myself to spend that kind of money on myself. About 5 months ago I finally received it as a birthday gift. I have to say that I absolutely... Read more

Was this review helpful? 12 2

With Official Company Response

Am. Soo.mad...i take a special offer for 29.95. El air.brush. n they said no more.paid n them..u tried charge again ony card???? Whats. Going up...? Don"t even tried...they said just one payment.. not 200. Helloooo make u right statememts...thanks. Read more

Was this review helpful? 5 0

With Official Company Response

Do not purchase from Luminess Air! They are scam artists! I bought a Luminess Air airbrush system for my girlfriend, and there are SO many hidden costs and fees. The first pump I received did not work, and it looked and felt VERY cheap, and is made in China! It is not worth the money. Next, I had strange charges on my account that I did not receive a notification about. It turns out that when you... Read more

Was this review helpful? 8 1

With Official Company Response

To anybody who ordered any products from that company in December 2014 (as I also did,) start watching your bank statements and checking account to see if they are charging your account. I was charged $49 twice before I ever received the products (I was talked into the Luminess Lift device in addition to the Luminess Air.) Then, less than three weeks after receiving the products, I was just... Read more

Was this review helpful? 8 0

I was all set to purchase this product, that is until I read just a handful of reviews. Looks like a very good system but I cannot deal with awful customer service.. NO SALE..... Read more

Was this review helpful? 4 2

With Official Company Response

MY HUSBAND PURCHASED THIS FOR ME..HAVE RECEIVED NO CUSTOMER SERVICE THE PROMISE TO CALL AND NEVER DO YOU FINALLY GET FED UP AND TRY TO SEND BACK UNABLE TO THEY DO NOT LET YOU. EVEN IF YOU WERE WITHIN THE 30 DAY UNABLE THEY DO NOT GIVE YOU THE SHIPPING # NEEDED TO GET APPROVAL AND REFUSE TO LET YOU SEND IT BACK. THEY ARE LIARS AND THIEVES. PLEASE DO NOT BUY THIS PRODUCT....I WENT IN THE HOLE... Read more

Was this review helpful? 6 2

With Official Company Response

I was a customer and was pleased until I ordered my color and it came too dark so I couldn't use it and all I got was the runaround. Not answers, no responses. Months have gone by and then they tell me that I had gotten my limit of free things . Though they offered them for free when ordering because it was a new item , I never asked for anything free or a replacement until I got the wrong color... Read more

Was this review helpful? 8 3

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