Luminess Airbrush replies to the posters

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1.7
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  • Customers like
    • Way makeup looks5
    • Idea2
    • Order processing2
  • Customers don't like
    • Being taken advantage of14
    • Price11
    • Customer service10

With Official Company Response

If this company is such a huge scam, Im wondering why they are still in existence? Its not fun getting my hopes up for a fraud company. All the big companies even get sued for the littlest amount of things yet a company as misleading as this Luminess Airbrush one is still around crushing everyones hopes and scamming money like its absolutely nothing. Im fairly disappointed but glad because I... Read more

Was this review helpful? 1 1

With Official Company Response

I ordered the product (I did not study the super fine print on the infomercial) Received the product-had to use half the bottle to see any coverage-felt like plastic wrap. Sent it back-went through their hoops to return it (return number-written a certain way, returned with specific carrier within so many days of receiving a return number........ect.) Received an email that it was received and... Read more

Was this review helpful? 1 1

With Official Company Response

I watch the commercial, ready to order, than , because I got suspicious with the low price, very very small print on the bottom, after 30 days you like it youpay 5 times 59.00, ok this should be a issue right b e f o r e the tell you to order, needless to say I will never buy it. ***...........don't have to say more, just being so p.o..............thank for nothing, people like me with a very... Read more

Was this review helpful? 9 5

With Official Company Response

i bought this product a month ago and within the first week one of the bottles looked to have been cut open by the drop part and would spill all out when i shaked it. thinking this was something i caused i let it go. untill a few days ago i went to shake up and another bottle and it got all over me. thinking i didnt close it i tightened the bottle and did again. once half the bottle was all over... Read more

Was this review helpful? 3 1

With Official Company Response

worst company ever!! this company continues to charge me over and over after I've already sent back the product I continue to have to file claims with my bank because I can never get ahold of them! the product is horrible and it is nothing like it shows on TV or online. I would discourage anybody from buying this product. Read more

Was this review helpful? 9 5

With Official Company Response

I was being billed with the card I purchased the equipment and was not asked could I be billed continuously. In addition, they continued to give me the wrong color and refused to reimburse me or replace the wrong color. Then they charged me again and did not send the product at all. Customer service is a joke and they do t even answer the phone! So upset! Read more

Was this review helpful? 6 5

With Official Company Response

my name is Melinda Paul and I live in Anderson IndianaI ordered from Luminess airhoping for a good experience for a beauty product but mine headed to nightmares. badly allergic to the product which caused big blisters now possible scarring next customer service has done nothing to help in this matterthen they took money out of my debit card after I told them I could not use this product and I... Read more

Was this review helpful? 2 6

With Official Company Response

thought I'd try the system out big mistake! I had been in the hospital for 3 1/2 weeks & never actually saw the airbrush kit arrive at my home. I started getting calls from the company threatening me with collections if I didn't pay 400.00 to them. I didn't realize it was that expensive & would never have ordered it had I known that, so I told them that I hadn't even seen it yet &... Read more

Was this review helpful? 5 2

With Official Company Response

My machine didn't work when I got it and I cannot get a real person on the phone Read more

Was this review helpful? 3 1

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