Luminess Airbrush Complaints and Reviews

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Luminess Airbrush
Main address: 12802 Capricorn 77477 Stafford TX
1-888-793-7474, , help@luminessair.com
Customer Service Program ›

This company replies to the posters

  • 215 complaints
  • $22.8K claimed losses
  • $106 average
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With Official Company Response

  • 1 day ago
  • Cosmetics and Toiletries
  • 1
  • 2

DO NOT *** BUY THIS JUNK . They overcharge you for EVERY LITTLE *** THING. They took out over 500$ from my bank account ! I called them and they HUNG UP AFTER WAITING 20 minutes! Yeah they answered and HUNG UP Read more

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With Official Company Response

Bought luminess airbrush thru TV commercial on line, got it thru mail. After few months they send me a make up which I did not order, returned it . Then the same company charge my bank and disputed. Again I received emails that I owe them $ 79 for the airbrush additional pay, This was not disclosed when I first ordered the airbrush otherwise I would not pursue with online order. They threaten you... Read more

Was this review helpful? 1 0

whenever I have called about something (not a complaint) it was dealt with in a courteous and timely manner, I love my Luminess Airbrush System. I can not imagine anyone not being absolutely pleased! There is aways someone there to talk to in case you are having a problem applying or mixing your foundation. whatever your issue is they are there to help. I have been using Luminess Air for several... Read more

Was this review helpful? 0 0

I love my Luminess air!!!!!!! I didnt think Id like it because of all the negative reviews Ive read up on. I cant express enough that people have to remember that when people who purchase products that upset them....they are more apt to take the time to whip out their computers and vent their anger. This is why I decided to take the time and give the product some good recognition! Luminess... Read more

Was this review helpful? 1 0

I bought this for my daughter for Christmas. I was weary after reading The reviews but she really.wanted it. I made sure to buy it out right sense so many customers have problems with them keep charging. I made sure not to become a member.I didn't want them charging me every month. She just orders more makeup when needed. So I'm happy with the order. Daughter loves how the makeup goes on... Read more

Was this review helpful? 2 0

With Official Company Response

They deceive lie and take unauthorized amounts of money. They charge you different amounts of money. It's to late after they take it because you don't get your credit card statement until after they robbed you.I also received a travel &discount savings package, which I never opened & returned.I had to close my credit card because they keep taking money out,causing me to go in the Red.they... Read more

Was this review helpful? 1 0

With Official Company Response

  • Jul 07
  • Health and Beauty
  • Brush
  • 2
  • 120

The brush clogged the second use. No big deal just clean it. I didn't email them was no big deal. 4 months go by No correspondence, No emails, NO ORDERS, and NO PRODUCT DELIVERED. July 5, 2014 and I receive a letter from a credit company that I have been turned over to them for collections because I did not fulfill my obligations in paying my account so now I owe $509.00 to Luminess Airbrush... Read more

Was this review helpful? 2 0

With Official Company Response

I placed an ordered on 6/13/14. It was taken out of my account 6/16/14. I paid more for faster shipping. On 6/27/14 I called to find out where my order was. After 10 minutes on hold, the lady I talked to said it was shipping that day. I was angry because I paid 5.95 for faster shipping. She said the 5.95 would be credited back to my account.My order finally arrived on 7/2/14,but my money for... Read more

Was this review helpful? 1 1

With Official Company Response

I ordered this product on June the 6th, which actually fell on a Friday. That following Monday the 9th, my credit card was charged the first initial payment. 3 weeks later, I realized not only did my product not come in but I hadn't even received a shipping confirmation. I'm not one to start any ruckus so I sent out an email to customer service and basically asked about how long does shipment... Read more

Was this review helpful? 1 0

With Official Company Response

If your company would check your files I cancelled this order between January and March. I paid the last payment. I paid because your company THREATEND TO SEND NON PAYMENT TO CREDIT BUREAU THAT I WILL NOT ALLOW. YOUR Company is not a company I would recommend to ANYONE. Read more

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