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Luminess Airbrush replies to the posters Subscribed to our Plus Plan
  • 2.3
    • Customers like
      • Way makeup looks6
      • Not applicable3
      • Order processing2
    • Customers don't like
      • Being taken advantage of16
      • Price14
      • Customer service12

    I tried the product, and unfortunately did not send it back in before the trial date expired; busy planning my wedding. I may still be liable for the remainder of the cost of the machine, but at least they will not charge me for anymore shipments of make-up, that I won't use! Thank goodness I tried it before my wedding. This make-up feels terrible going on, and is very orangey any way you blend... Read more

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    I bought an airbrush from Luminess and called for help on the billing. A rep gave discount & I called back bcz I was getting charged every 2 weeks. 62 here then 45 again. The rep today show me where to find the billing on my paperwork. Luminess was actually right. Rep even sent me a detail of the bill showing my discounts. It was all there. I was so ready to wage war on this kid. She... Read more

    Was this review helpful? 0 0

    I ordered a system from Luminess and called about the terms because I didn't understand them. I spoke to a rep that waived a payment and had to call again bcz I was really confused at that point. I was getting billed every 2 weeks. 62 here then 45 again. This rep help Me. Told me the 62 was my payment for the airbrush system & 45 was the make up. showed me on my paperwork where to find... Read more

    Was this review helpful? 0 0

    After 4 days of fighting with the company regarding a returned product and trying to get credit back on my credit care I had the pleasure of dealing with the customer service manger named Eliana who went far beyond the call of duty to assist me get my problem resolved. After 4 days dealing with a number of people and going back and forth with the company and the bank that holds the credit card,... Read more

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    With Official Company Response

    I have been paying 70 dollars a month for 8 months for this *** thing... It's not worth it in my opinion, and if you have a lot of scars like I do you need a lot of make up, it looks just as caked as regular make up, and it melts off really easy... Read more

    Was this review helpful? 0 1

    I am sooo glad I didn't let all these negative complaints stop me from ordering. I went online and all the information was there for me to read, they had video after video to guide me through using it. I lost track of time and ended up watching 7 or so before I even purchased it. Smartest thing I have done this far! I love my system and when I did call the little young gal that answered seemed... Read more

    Was this review helpful? 0 0

    With Official Company Response

    I saw the 19.99 trial offer special and called to order. Big Mistake. I am Canadian. They got me to order two. With exchange and all their extra's in delivery, it cost me 159.55. Received product and starter make up. Opened one..both daughter and I got immediate rash within 10minutes. Customs & processing fee more than 65 payable at door (they don't tell you that and I don't recall exact... Read more

    Was this review helpful? 1 0

    With Official Company Response

    I RECENTLY BOUGHT THIS PRODUCT, I HAD TO PAY $70 FOR 5 MONTHS, THEY EVEN CHARGE MY CARD WITH $35 PLUS BY BOTTLES OF MAKE UP THAT DIDN'T MATCH WITH MY SKIN TONE, BUT THE WORST WAS THE AIRBRUSH STOPPED OF WORKING AFTER 5 MONTHS!!!.IT SEEMS I'M NOT THE ONLY ONE, I CALLED CUSTOMER SERVICE AND THEY SENT ME ANOTHER AIRBRUSH, I HAD TO PAY $20 EXTRA FOR RUSH SHIPPING BECAUSE I HAVE TO TRAVEL OUTSIDE THE... Read more

    Was this review helpful? 1 0

    I received my system but it wouldn't turn on! I tried multiple outlets and yes it was "ON" so I finally decided to call the customer service line and they were so helpful. They sent me out a replacement and now I'm as happy as can be with my airbrush system. Read more

    Was this review helpful? 0 0

    I will not lie, at first I was very overwhelmed and not wanting to even give this a try. I called customer service and I was so surprised at the level of service I received! The young lady who answered was amazing.. I honestly believe she cared and wanted me to look great! Because of the customer service I received I will be keeping my system and calling back for more makeup soon! Kudos to... Read more

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