Luminess Airbrush Complaints and Reviews

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Luminess Airbrush
Main address: 12802 Capricorn 77477 Stafford TX
1-888-793-7474, , help@luminessair.com
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This company replies to the posters

  • 245 complaints
  • $26.3K claimed losses
  • $107 average
  • Show More
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My name is saira Gonzalez I placed an order of the luminess airbrush, I can't get them to stop charging my account what do I do, because this is crazy already every time I cash my check they manage to withdraw a substantial amount of money, why I don't even know, they have over charged me for over 4 months now this has got to stop, if you can help please do so because who knows how many people... Read more

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**solution** I had the saaaame exact problem. Could not get them to stop charging me for makeup after i (first) asked that my shipments be sent every 5 months (which the lady said she took care of, only to be charged and rcv new makeuo evrr since), to canceling the beauty club completely. They keep sayin kn here to call custoner service but i get nowhere. What pissed me off now was last night i... Read more

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With Official Company Response      

I ordered the trial, kept the machine and initial makeup. I called and cancelled the reoccuring makeup delivery TWICE SINCE MAY AND I CONTINUE TO BE CHARGED!!! i do not understand what the problem is and my next step is to contact my credit card company and flag it as fraud and/or get a new card. I called customer service in May, was charged in june, july, august AND SEPT for makeup and i dooo... Read more

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This company continues to charge me for stuff I never ordered. Even after telling their customer service that I never ordered anything, they continue to charge me!!! Yesterday I called again to speak with "Robin" and was put on hold for close to ten minutes and then transferred into voice mail. When I spoke with them initially I was promised that the matter would be handled immediately. Their... Read more

Was this review helpful? 3 5

With Official Company Response      

I can't review the actual product seeing how I have not yet recieved it. I ordered this product about 3 weeks ago so I would have it when I started school and since I order things online a lot, I figured three weeks was plenty of time to receive it. I guess I was wrong seeing how I ordered it 3 weeks ago and still don't have it. I called the number one week ago to check my order and possibly get... Read more

Was this review helpful? 4 1

     

I bought this product after seeing it on TV and I too was charged payments. Alot of peole don't understand that you are paying for is a trial period into their club and that the initial $29.95 is in reality a down payment. The airbrush costs around $100.00 so don't think your not going to pay for it because you will if you keep it. What you should do is get it and try it out and if its not for... Read more

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I have been trying to get out of this MESS with this Zoo AND it's keepers. I NO LONGER want or use the REFILLS yet they continue to send them in mail. As I gladly send IT back. Meanwhile I am being charged 35.99 for each bag they send and I return! IT HAS BEEN A WHOLE YEAR we are doing the YOU TAKE IT / NO YOU KEEP IT /DON'T WANT IT /NO I INSIST YOU HAVE IT - GAME! so now I HAVE no choice but... Read more

Was this review helpful? 15 0

     

I ordered this product for 19.95 as TV ad stated plus shipping. WHAT A BIG LIE. They charged me 24.91 PLUS 59.99 (a deposit they said for the 300.00 unit). No where do they mention this "deposit". They note in "fine print" that after 30 days (if you still want the product) you would be charged a 59.99/month for 5 times. I cancelled this minutes after finding this scam. They would not cancel... Read more

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$29.99 sounds like a great offer - Right? But if you fail to read the fine print you will find your credit card being charged $69.00 per month for five more months in addition to being sent make-up every month at an additional charge. Large add says $29.99 but in little bitty print at the bottom of the page it reads "Then after 30 days when you love Luminess, it’s yours for only 5 easy monthly... Read more

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With Official Company Response      

I used my checking acct. after three days ordered my my check was cashed out and cleared, so I called lumpiness air they said I have to wait another 21 days for the processing of my check just in case I cancel, *** response, how can I cancel when my check was already cleared and they have my payment already but I have to wait more than a month before I recieve my machine, what a scam, I ve been... Read more

Was this review helpful? 3 0
 
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