Luminess Airbrush Complaints and Reviews

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Luminess Airbrush
Main address: 12802 Capricorn 77477 Stafford TX
1-888-793-7474, , help@luminessair.com
Customer Service Program ›

This company replies to the posters

  • 236 complaints
  • $26K claimed losses
  • $110 average
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I used my checking acct. after three days ordered my my check was cashed out and cleared, so I called lumpiness air they said I have to wait another 21 days for the processing of my check just in case I cancel, *** response, how can I cancel when my check was already cleared and they have my payment already but I have to wait more than a month before I recieve my machine, what a scam, I ve been... Read more

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With Official Company Response

I saw the ad on TV and called, when I found out the actual cost I said no thank you and hung up. A week later a man called for the company saying he would sell the airbrush for half the cost so I accepted. I only used it 3 times and it was an okay product but because I didn't use it every day I couldn't see keeping it and then ordering more makeup which was more expense so I called to return it.... Read more

Was this review helpful? 0 1

With Official Company Response

Please do not order any item from Luminess air company they charge you one thing and bill your credit card for more than they advertised. BIG rip off company. Lots of recurring fees and when you call the company they make up all kind of excuses. If you order with your credit card when the first charge accrue cancelled it asap. The fees do not stop. The company needs to be honest with there... Read more

Was this review helpful? 6 2

With Official Company Response

I ordered my kit and payed the full about at the time of purchase I was not informed about a make up club and i never gave consent to use my information for any other charges. Every month for 5 months i noticed that 35.00 was being charged to my account and never receive anything for it. I am currently bringing up theft charges against this company. Stay clear of this company oi you don't want... Read more

Was this review helpful? 7 0

With Official Company Response

I have been trying to cancel my shipments with this company and they have flat out just ignored me. I read the fine lines of the 'policy' they sent me and it instructed to send the request to them with some specific information. I included everything - 3 times!! No response and I got charge AGAIN!! This make up gave me a complete allergic reaction! I don't want it!! I had to contact a lawyer and... Read more

Was this review helpful? 16 1

With Official Company Response

After trying the product one time I decided it was not for me. However, the company said I was three days over the trial period and they would not let me return it. About a month later, going back and forth with the company I decided to give it a second go. This time I read the instructions. I could not find the video if I had one. Anyway, I am now using it for a fifth day and my family and... Read more

Was this review helpful? 11 0

A $429.42 fee was charged to my account and when I called customer service, they were no help. They were very rude and the supervisor named Shannon Smith was especially rude. I suggest no one orders from this company! They are liars and their customer service sucks! They did not inform me when I ordered the product that I would be charged a monthly fee of $59.99 as well a $35 fee for make up that... Read more

Was this review helpful? 12 0

With Official Company Response

My complaint is the same as everyone else regarding the price. I ordered mine in April 2014 and was very busy at work since I was getting ready to retire, therefore I really didn't look at it until now and noticed the 5 payments of $69.99 which nothing is said about this on the television ad. I have not used the product yet so I can not give a review on this I will probably try to sell this on... Read more

Was this review helpful? 4 0

With Official Company Response

Absolutely ridiculous. Makeup is fine but the airbrush system is ***. Wouldn't spend another dime on it. I have only used the machine twice since purchasing ...now, I can't control how much airbrushing I want. The mechanism that allows/determines how much foundation comes out is all of a sudden nonfunctional. So irritating!!! Now I have a $100 machine I can do nothing with. Awesome! Read more

Was this review helpful? 6 0

With Official Company Response

How disappointing! I couldn't wait to receive my order and start trying the makeup. I loved it and used it for about a week before discovering I was going to be charged over $350 plus 40 a month for the makeup refills. What a scam. I am sending it back even though I was completely satisfied with it. Read more

Was this review helpful? 9 0
 
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