Luminess Airbrush Complaints and Reviews

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Luminess Airbrush
Main address: 12802 Capricorn 77477 Stafford TX
1-888-793-7474, , help@luminessair.com
Customer Service Program ›

This company replies to the posters

  • 277+2 mobile complaints
  • $29.1K claimed losses
  • $104 average
Had an experience with Luminess Airbrush?
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With Official Company Response      

DO NOT BUY THIS PRODUCT!!!! I bought this product thinking that I was going to pay 29.95 for it and have a 30 day trial period. They charged $568.00 dollars for it!!! When I called they told me they had had an error on their system and that they will refund me in two business days. A week passed and no money was refunded. I called again and was told the same thing that it was an error on their... Read more

Was this review helpful? 3 0

With Official Company Response      

Do not buy this product! They are incredibly misleading. I thought I was getting makeup for 19.95? Now it is over $200.00 and you are going to charge me $50 every month? NO WAY! They just want your money, some people don't even get their product. Do not make the same mistake I made. This is the first time I have bought a tv infomercial product because I am a sucker for makeup and was impressed by... Read more

Was this review helpful? 2 0

With Official Company Response      

This was my birthday present to myself. I ordered this over a week ago and still have not seen a tracking number. Called and the RUDE customer service person said they are waiting on tracking from Fed-Ex. NO!...once a packing slip is generated Fed-Ex provides a tracking number. This means it has not shipped. They were fast to remove funds from my account but cannot live up to their "RUSH"... Read more

Was this review helpful? 1 0

With Official Company Response      

I can't get an answer from them when or how my order shipped. It would be curtious if they would reply. They removed the money quickly from my acct and it said rush shipping so I am still waiting. If I don't get a reply by tomorrow's date I.will cancel. It's not worth.the hassle. Bandida626@yahoo.com Read more

Was this review helpful? 1 0

With Official Company Response      

I ordered from luminous and 2 weeks after they withdrew from my bank still no products. I called the rude rep and she said it would take about another week or two. I cancelled my order that took another week. What a shame because I really want the product. Shame on them. Read more

Was this review helpful? 1 0

With Official Company Response      

my order has not come in yet n i'v already seen it was withdrawn from my checking acct. my name is holly seamam email is hollyseamancandia@gmail hope to hear from you soon; also my home num is 828 655-1401 i was told it would take 5-7 days so why is it not here yet? i have put my trust in this product but see little too trust from your company. kind of hard to come up with 100 words when i'v... Read more

Was this review helpful? 2 1

With Official Company Response      

Ordered the product for 34 bucks which included rush shipping. Two weeks have gone by no product but I get two charges to my account today for 69 bucks apiece. Bogus. I haven't even received the product yet. Because of this I don't care how great the product is when I get it I will be sending it back and getting my money back. This company is very shady. Be ware. Must be 100 words but have... Read more

Was this review helpful? 2 0

With Official Company Response      

Not to happy with this company at all. I was NEVER told they were going to charge my card after I paid the $25 then I get a charge on my account for $58 something and so I wrote an email and they sent one back saying after the $25 they will charge my card $59.99/month and I was upset but said ok whatever the products not worth that but whatever my mistake. But then again today I have a charge for... Read more

Was this review helpful? 4 1

With Official Company Response      

I initially ordered the product and used the wrong credit card for payment. When they called to verify that the card did not go through I asked them to void the sale and said I decided against the product when I read their fine print. They called several other times trying to get a new credit card and again I said I no longer wanted the product. They continued to attempt charging the credit... Read more

Was this review helpful? 9 1

With Official Company Response      

I have been getting ripped off by this company in one way or another every month . There always close.i hate the day that I got this product Read more

Was this review helpful? 3 6
 
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