Lucille Roberts Complaints and reviews

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  • 216 complaints
  • $11,782 claimed losses
  • $55 average
  • 11399 since Dec 21, 2007

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Lucille Roberts
Main address: 1202 Lexington Avenue 10028 New York NY
800-USA- Lucille / 800- 872-5824, , lucillerobertsgyms@gmail.com
Lucille Roberts reviews, Lucille Roberts complaints, read Lucille Roberts reviews, find Lucille Roberts reviews, Lucille Roberts scam reports
  • 216 complaints
  • $11,782 claimed losses
  • $55 average
Had an experience with Lucille Roberts?
Submit review ›
216 reviews found
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Featured on Youtube ›

  • Apr 14
  • Employee Termination
  • 7
Video

JUST A CONTINUATION FROM MY FIRST WRITTEN COMPLAINT. I MADE A VIDEO GIVING YOU MORE DETAILS OF THIS INCIDENT. THANKS AGAIN FOR YOUR TIME. I WILL ALSO SEND PICTURES OF MY WORK, THATS HOW SERIOUS I TOOK MY POSITION. PLEASE, IF THERE IS ANYTHING SOMEONE CAN DO, I WILL GREATLY APPRECIATE IT. I WOULD LOVE TO HAVE MY JOB BACK, THE PARENTS LOVED ME AND SO DOD THE KIDS.. I WOULD LIKE TO ALSO ADD THAT THE... Read more

Was this review helpful? 1 1

  • Apr 13
  • New York City, New York
  • Manager Behavior
  • 5

GOOD EVENING.. MY NAME IS ANIQUA ODWIN AND I WAS AN EMPLOYEE, BABYSITTER POSITION AT LUCILLE ROBERTS IN BROOKLYN NY {RALPH AVENUE LOCATION} I WAS RECENTLY AND WRONGFULLY TERMINATED DUE TO A MISUNDERSTANDING. MY MANAGER WAS, KEISHA DEANE AND RATHER HER SPEAKING TO ME IN PRIVATE, SHE DECIDED TO YELL AND SPEAK AGGRESSIVELY IN FRONT OF THE MEMBERS. I AS AN EMPLOYEE THERE, I DID MY JOB AND NEVER GAVE... Read more

Was this review helpful? 1 0

  • Mar 20
  • New York, New York
  • Sport Center Facility
  • 1
  • 10

I signed up online and went for my first workout at the Flatbush ave location which did not have a daycare, did not have any equipment other than treadmills and their lockers were across the gym from the locker room. It's very small and I waited in the front for the front desk girl for 22mins exact to receive my card. There wasn't much to work with so I left after 30mins I then tried out the... Read more

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  • Nov 21, 2013
  • New York City, New York
  • Customer Service
  • 14

I am simply suffering to cancel my member ship my billing cycle is on the 15th i tried to do it online couldn't get through i get an error message when i put my email nd details ( not the email that you signed up with , although thats my only email) anyhow so basically after trying so many times i googles your customer service # and i called on the nov 16th it was closed called again on the 17th... Read more

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  • Sep 26, 2013
  • Bay Shore, New York
  • Manager
  • 17

The new manager Diana is a horrible addition to this gym. She has made this gym turn to ***. She doesn't care about her members and their concerns. She will just sit there and laugh in your face. I thought this was about us,the members, not trying to get as many sales as possible. In my opinion I strongly believe that Denise needs to come back as manager and send Diana back where she came from. ... Read more

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  • Sep 21, 2013
  • Membership Cancellation
  • 82

i asked the lucille roberts customer respresentive at the shirley, ny location to cancel my membership due to me havin 2 jobs and havsent bessen there since i joined in jan 2013,,she tolsd me i can onluy cancel if i casll the 1800 number and only on certain hours i can speak to a reprentssentive, i told hser that is ridiculous and dont have the time or oppurtunity to call, she said thsat is the... Read more

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  • Aug 25, 2013
  • Brooklyn, New York
  • Customer Service
  • 28

I was at the Lucille Roberts at bay ridge and I have to complain about the lady at the front desk named Angela. So what happened is there was an Arabic lady who could barley speak English and needed help so she asked me to translate for her because Angela was yelling at her. So then Angela said she doesn't have time for 'you people' meaning she didn't have time for people who couldn't speak... Read more

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  • Aug 23, 2013
  • Brooklyn, New York
  • Lucille Roberts Health Club
  • 32

After years of going to this gym, I forgot my card and was publicly reprimanded for it. The manager aggressively yelled at me and invited everyone with in ear shout, in to the conversation, insisting she can not look up a member without ID. When I said "its not the first time I forgot my card and it wasn't an issue in the past" she continued to berate me, when I said I don't appreciate being... Read more

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  • Aug 08, 2013
  • Brooklyn, New York
  • Manager
  • 17

the Lucille on Flatbush ave is a joke..the asst. manager nichelle has come in smelling like marijuana the and the store manager is a piece of trash who I caught making immature comments about the patrons weight issues...there are only two good trainers in the whole place Christina and Raheem and they got rid of him like they do all their good trainers shes probably next...and someone ask who is... Read more

Was this review helpful? 2 0

  • Aug 01, 2013
  • Gym Membership Cancellation
  • 21

I have a membership that I pay every month. I wasn't able to cancel last month because their customer service closed one hour earlier than they state on their website and business cards. Then, when I tried to register my account online to cancel, my account apparently did not exist. Therefore, I had to pay that month. Now, I have to pay an additional month to cancel because of them closing early... Read more

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