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Lowes lies

Company Lowes
Product / Service Bath Vanity
Location Newark, California
Category Installers
Views 34
 

Wife and I ordered a custom bath vanity from Lowes - cost around $1K.
When the contractor who was remodeling the bathroom went to install it he found that we had been sent a 18" vanity instead of the regular 21". After several calls to Lowes they agreed to send the correct vanite and expedite it for a 2 week delivery.
2 weeks came - no vanity!
Call to Lowes and the word from the rep was that they never agreed to 2 weeks. It would be another 2 weeks until we got the vanity.
What the heck?? 4 weeks for a vanity????? Idiots - never again.
We are now at the district rep level and quite frankly I am going to ask for my money back. 2d9ac42

 
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May 25, 2011  from Cubero, New Mexico
It'll just be ANOTHER THREE WEEKS FOR THE THIRD TIME.
Reply to stymied

May 23, 2011 
Update on bath vanity debacle.

Lowes ordered another vanity for us (2-3 week wait) and even refunded our money. Vanity would be free.
OK - that pretty much makes things right.

BUT WAIT - vanity arrived - it was the correct 21" depth.
BUT IT WAS FOR A DOUBLE SINK!!!
WE ORDERED A SINGLE SINK!!! ARGHHHHHH!

What else can possibly go wrong!
Ya know - I really need the correct vanity - Lowes is just toast in my book.
Signed:
Disgusted in Los Gatos, ca.
Reply to Theforce
 

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